Everything was great other than the fact the AC didn’t work in our room and when I tried to call the front desk to let them know no one ever answered on more than one occasion.
Check in was a breeze a young lady named Nora was was very accommodating and made check in very easy. The room appeared clean, all the furniture and finishes throughout appeared brand new and modern. Unfortunately the following morning I was startled by two guests walking into my room as I was exiting the shower. I was extremely frightened and very embarrassed that this happened as were the other guests. I immediately called the front desk I was left on hold for 10 minutes by a young man and was given an unsatisfactory explanation of how this occurred. My fiancé and I later had to exchange our cards for new ones again which was an inconvenience. Frankly, had I not been with my fiancé I would’ve checked out immediately after the incident due to safety/ health concerns. However, we did decide to stay but I was nervous for our belongings and was left quite paranoid for the remainder of our stay. I really wanted to give this hotel a great review but after the incident I cannot, I hope this was an isolated situation given concerns for COVID .
We had really good customer service. Breakfast options were great! Nice hotel, beautiful inside and out! Mary and Bruce at check in were fantastic and Jeff, the manager, made things right when there was a mess-up with our reservation.
Only 3 months old so everything was new. Would highly recommend
Fairfield Inn & Suites by Marriott Houston Missouri City places you within a 10-minute drive of Stafford Centre and Kindred Hospital Sugar Land. This 75-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
The 75 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include phones, ironing boards, and desks.
At Fairfield Inn & Suites by Marriott Houston Missouri City, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. Front-desk staff can assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a business center, and laundry facilities.
Everything was great other than the fact the AC didn’t work in our room and when I tried to call the front desk to let them know no one ever answered on more than one occasion.
Check in was a breeze a young lady named Nora was was very accommodating and made check in very easy. The room appeared clean, all the furniture and finishes throughout appeared brand new and modern. Unfortunately the following morning I was startled by two guests walking into my room as I was exiting the shower. I was extremely frightened and very embarrassed that this happened as were the other guests. I immediately called the front desk I was left on hold for 10 minutes by a young man and was given an unsatisfactory explanation of how this occurred. My fiancé and I later had to exchange our cards for new ones again which was an inconvenience. Frankly, had I not been with my fiancé I would’ve checked out immediately after the incident due to safety/ health concerns. However, we did decide to stay but I was nervous for our belongings and was left quite paranoid for the remainder of our stay. I really wanted to give this hotel a great review but after the incident I cannot, I hope this was an isolated situation given concerns for COVID .
Hello, I am so very sorry to hear about this experience. This is not the type of experience that we want our guest to have. Yes, this is something that typically does not happen, and I feel terrible that it did. We have addressed the situation to identify the nature of the circumstances to ensure that systems are in place to prevent this from happening again in the future. I hope that this doesn't detour you from future stays, and we do appreciate your business.
We had really good customer service. Breakfast options were great! Nice hotel, beautiful inside and out! Mary and Bruce at check in were fantastic and Jeff, the manager, made things right when there was a mess-up with our reservation.
Thank you so much for your awesome review!! We enjoyed having you here and we are very much looking forward to your return!
Only 3 months old so everything was new. Would highly recommend
Thank you for choosing Fairfield to be your recommendation! We greatly appreciate your business!
Hello Oehler, I'm so very sorry to hear about this experience. I am actively looking into this situation to see what is wrong with the AC and why the phone was not connecting you. On behalf of our team, I sincerely apologize for this situation.