Extended Stay America Houston - NASA - Johnson Space Center2.5 out of 5.0
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Recent guest reviews
Orbitz should indicate that NON-SMOKING Room Reservation is NOT GUARANTEED for Extended Stay America. We reserved a Non-Smoking Room and we were given a Smoking Room which they said that they overbook and no more available non-smoking. We have plans and no more time to look for another hotel, so we were forced to take it. I called Orbitz and they said the Manager is not around and just talk to them in the morning for possible discount. On checkout I talked to the Assistant Manager and she said that they're extended stay hotel which people tend to extended their stay so they cannot guarantee a Non-Smoking room. No discount will be given. All our new clothes smelled smoke in the morning so we end up washing all our clothes. We DO NOT RECOMMEND staying on this hotel unless you were guaranteed to what you're paying for. Room floor carpet with lot of stains and trashes under the beds. Most of the suites we stayed already have kitchenware in the room but her you have to go back to the reception area to get the kitchenware for your room.
Loved everything about the stay: the price, ease of checkin/out, staff, bedding and temperature control. The location is a ways from the highway, but that was expected. Wish they would dedicate a hall or a floor to nonsmoking rooms, we could smell cigarette smoke from the elevator to the room door. It was worst in the morning because it seemed as though smokers had been roaming the whole floor with their cigarettes, and the smell was entering the room.
Overall stay was good but the breakfast was disappointing.
When I am in Webster, it is always a pleasure to end my day in a clean, quiet, and for the area a value priced motel. I was not disappointed!
We stayed one night due to a late work night and early day the following morning. The staff was very polite and accimidatibg
Everything was nice, Good value. Breakfast was really poor, just a few choices: coffee, oj, granola bars ans apples
My experience was horrible. I was ate to death by bed bugs and fleas. My girlfriend had 26 bites all over her body. I had to rush to walgreens at 2am to get a reference from the doctor there to get spray and crewmen for our bodies. Then they switched out rooms and put us on a smoking floor. That's all they had. My girlfriend has asthma. Not good at all. I was terrified to wen put any clothes on that were there. The manager did refund two of my nights back to me but I think I deserved more. I had to move my room a total of three times to three different floors. That was unacceptable. I will not bring staying there anymore
Room smelled like smoke. Had to wash everything and air out bags because of smoke odor.
Simply a nice place to stay in the area. Close to the Highway, and good places to eat within walking distance. Great staff attitudes!!
This hotel is literally right across the street from NASA. The place is reasonably clean and comfortable, and there seems to be enough parking. The issue is that I paid for this room in full two weeks earlier. I paid for a King, Non-smoking room. I called the hotel the day of check in and informed them we would arrive after 11pm, but that the room was paid for. We arrived at 11:40pm, and they had given our King, Non-smoking room way and we were stuck in a Smoking room on a smoking/pets floor in a tiny Full size bed that I am too tall for. The receptionist who cam on at 11pm did her best to accommodate us, but she could not do much. I think this really goes back to management needing to hold their employees accountable to be professional and do the right thing. Additionally, the WIFI was not working on my phone, tablet or PC. When you advertise WIFI, you should have WIFI.
Great service at check in. Answered all questions and offered advice. Room is very clean and organized. Kitchen is spotless. I did not hear any noise from outside except vacuuming of hallway at midday. Bed a little on the soft side but slept okay. I would recommend it and stay again. Very close to great places.
Checked in room found hair on the bathroom floor, on mini kitchen tile, and on towels along with a small spider crawling on one!. Towels are not changed daily. U have to request towels and i didnt bc i was afraid they were dirty as well.Called front desk and there was no soap only facial soap available to bathe with! Only reason we didn't check out was because there were no other hotel rooms available in the area.
Peaceful stay, got the job done. Room was cleans but there is no maid service. You have to turn in towels to get new ones.
Arrived at midnight. Someone came right away. Room was very clean and nice. The price we got seemed good. Slept well. Pet friendly as well. I was happy with everything except no ice machine. Ice trays in rm only. Free breakfast was disappointing but not a suprise for the price. If you had a family or just wanted to have a kitchen & eat in this is the place.
Clean, quiet and very basic. . .nothing extra but for the money it was perfect
The staff was very polite & helpful. The location was great!!
The room was very clean but the bed was too low and hard. It felt like we slept on the boxspring. The area was very nice and scenic because water was near the hotel.
The hotel was great, went down to spend Labor Day weekend in Kemah. I've never stayed at an Extended Stay Hotel, I loved having the microwave and fridge in the room. The only down fall to the weekend had nothing to do with the room,my battery died. But everything was close by, the staff was extremely friendly. If you go be sure to double check the directions. The directions on this website lead you to another ESA, so call the number given. Great choice, plan on going again.
The hotel was in a nice area located across the street from NASA. It is located 10 minutes from Kemah Boardwalk. The beds were extremely hard, and the room also had a 19" tube television. I would stay at the hotel again though for the price.
Everything was good except at night there is no staff on duty and our room was next to the rooms for hearing impaired. The TV blasted all night and no staff was available.
Located in Nassau Bay, Extended Stay America Houston - NASA - Johnson Space Center is a leisurely stroll from sights such as Johnson Space Center - NASA and Space Center Houston. This 122-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. It's near the airport and also near University of Houston - Clear Lake and Baybrook Mall.
Start your day off right with a free continental breakfast, served each morning from 6 AM to 9:30 AM.
The 122 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.
Renovated in 2016, Extended Stay America Houston - NASA - Johnson Space Center offers free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. This smoke-free hotel also has a picnic area.