Hilton Grand Vac Club The Grand Islander Waikiki Honolulu

4.0 star property
On beach with 6 outdoor pools for sandy fun near Honolulu Zoo

Choose dates to view prices

Photo gallery for Hilton Grand Vac Club The Grand Islander Waikiki Honolulu

6 outdoor pools, pool umbrellas, sun loungers
4 bars/lounges, 2 poolside bars
6 restaurants, breakfast, lunch, dinner served; local cuisine
View from room
Full-size fridge, microwave, oven, stovetop

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Kitchen
  • Spa
  • Gym
  • Breakfast available

Explore the area

Map
2023 Kalia Road, Waikiki, Honolulu, HI, 96815
  • Waikiki Beach Walk
    ‪10 min walk‬
  • Hawaii Convention Center
    ‪15 min walk‬
  • Honolulu Zoo
    ‪4 min drive‬
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪15 min drive‬

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Room options

Luxury Suite, 1 Bedroom, Ocean View (2 Double Beds)

  • 600 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Luxury Suite, 1 Bedroom, Ocean View (1 King Bed)

  • 614 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Accessible, Mountain View (Roll In Shower)

  • 600 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Resort View

  • 912 sq ft
  • Resort view
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed OR 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

Penthouse, 3 Bedrooms, Accessible, Ocean View (Hearing)

  • 1634 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

Suite, 1 Bedroom, Accessible, Mountain View (Bathtub)

  • 600 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Penthouse, 2 Bedrooms, Accessible, Ocean View (Hearing)

  • 1202 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

Luxury Suite, 2 Bedrooms, Ocean View

  • 912 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed OR 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

Penthouse, 2 Bedrooms, Resort View

  • 1356 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

Suite, 2 Bedrooms, Partial Ocean View

  • 912 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed OR 2 King Beds and 1 Queen Sofa Bed

Suite, 1 Bedroom, Mountain View (Hearing)

  • 600 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Ocean View

  • 912 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed OR 2 King Beds and 1 Queen Sofa Bed

Penthouse, 2 Bedrooms, Mountain View

  • 1356 sq ft
  • Mountain view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

Penthouse, 2 Bedrooms, Ocean View

  • 1202 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

Suite, 2 Bedrooms, Accessible, Partial Ocean View (Bathtub)

  • 912 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed OR 2 King Beds and 1 Queen Sofa Bed

Suite, 1 Bedroom, Resort View (1 King Bed)

  • 600 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Resort View (2 Double Beds)

  • 600 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Accessible, Partial Ocean View (Hearing)

  • 610 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Accessible, Ocean View (Hearing, Roll In Shower)

  • 912 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed OR 2 King Beds and 1 Queen Sofa Bed

Suite, 1 Bedroom, Accessible, Ocean View (Hearing)

  • 610 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Mountain View (2 Double Beds)

  • 600 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Penthouse, 3 Bedrooms, Ocean View

  • 1634 sq ft
  • Ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Queen Sofa Bed

Suite, 2 Bedrooms, Accessible, Partial Ocean View (Hearing)

  • 912 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed OR 2 King Beds and 1 Queen Sofa Bed

Suite, 1 Bedroom, Mountain View (1 King Bed)

  • 600 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Partial Ocean View (2 Double Beds)

  • 600 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Penthouse, 3 Bedrooms, Accessible, Ocean View (Bathtub)

  • 1634 sq ft
  • Ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Queen Sofa Bed

Suite, 1 Bedroom, Accessible, Ocean View (Roll In Shower)

  • 607 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Suite, 2 Bedrooms, Accessible, Ocean View (Hearing)

  • 912 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed OR 2 King Beds and 1 Queen Sofa Bed

Suite, 1 Bedroom, Partial Ocean View (1 King Bed)

  • 600 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Accessible, Bathtub

  • 607 sq ft
  • Sleeps 4
  • 2 Double Beds

Penthouse, 2 Bedrooms, Accessible, Mountain View (Hearing)

  • 1356 sq ft
  • Mountain view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed OR 2 King Beds and 1 Queen Sofa Bed

Suite, 1 Bedroom, Accessible, Resort View (Hearing)

  • 610 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Ocean View (2 Double Beds)

  • 600 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Luxury Suite, 2 Bedrooms, Accessible (Hearing)

  • 912 sq ft
  • Sleeps 4
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed OR 2 King Beds and 1 Queen Sofa Bed

Penthouse, 2 Bedrooms, Accessible, Ocean View (Hearing, Roll In Shower)

  • 1202 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

Suite, 2 Bedrooms, Accessible, Resort View (Hearing)

  • 912 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed OR 2 King Beds and 1 Queen Sofa Bed

Luxury Suite, 2 Bedrooms, Accessible, Bathtub

  • 912 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed OR 2 King Beds and 1 Queen Sofa Bed

Suite, 1 Bedroom, Ocean View (1 King Bed)

  • 600 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Luxury Suite, 1 Bedroom, Accessible (Hearing)

  • 610 sq ft
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Honolulu

Located in Waikiki, Hilton Grand Vac Club The Grand Islander Waikiki Honolulu is adjacent to Duke Kahanamoku Beach and within a mile (2 km) of other popular sights like Hawaii Convention Center. This 411-room, 4-star resort has 6 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Waikiki Beach Walk - 10 min walk - 0.6 miles
  • Hawaii Convention Center - 15 min walk - 0.8 miles
  • Waikiki Beach - 3 min drive - 1.0 mile
  • University of Hawaii at Manoa - 3 min drive - 1.5 miles
  • Honolulu Zoo - 4 min drive - 1.4 miles

Getting around

  • Keone‘ae / University of Hawaii - West Oahu Station - 29 min drive
  • Daniel K. Inouye Intl. Airport (HNL) - 29 min drive

Restaurants

  • ‪Duke Paoa Kahanamoku Lagoon - ‬4 min walk
  • ‪Tropics Bar & Grill - ‬4 min walk
  • ‪Tapa Bar - ‬4 min walk
  • ‪GOOFY Cafe & Dine - ‬6 min walk
  • ‪Hilton - ‬4 min walk

About this property

Hilton Grand Vac Club The Grand Islander Waikiki Honolulu

On beach with 6 outdoor pools for sandy fun near Honolulu Zoo
Guests of Hilton Grand Vac Club The Grand Islander Waikiki Honolulu have access to a full-service spa, 6 outdoor pools, and a children's pool. Valet parking is available for USD 89 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this beach resort include a gym, 4 hot tubs, and a sauna.
Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include kitchens, washers/dryers, and furnished balconies.
6 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 25 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Similar properties

Property amenities

Internet

  • Available in all rooms: High-speed internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 72.25 per day; includes in/out privileges)
  • Covered valet parking on site (USD 89 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 5:30 AM to 11:00 AM for a fee: USD 10 to 25 per person
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • 9 coffee shops/cafes
  • Snack bar/deli

Restaurants on site

  • Aoki Teppanyaki
  • CJ's New York Style Deli
  • Fresco Italian Restaurant
  • Hatsuhana
  • Tropics Bar & Grill

Things to do

  • 4 hot tubs
  • 6 outdoor pools
  • Children's pool
  • Fishing
  • Full-service spa
  • Golf
  • Gym
  • Kayaking
  • Sauna
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Children's pool
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 37 floors
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Cable/satellite channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Rice cooker
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 47.18 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • WiFi access (may be limited)

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 10 to 25 per person
  • Covered self parking fee: USD 72.25 per day (in/out privileges)
  • Covered valet parking fee: USD 89 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-212-922-5728-01
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 4:00 PM—-anytime
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is GE-212-922-5728-01.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Islander Hilton Grand Vacations Hotel Honolulu
Grand Islander Hilton Grand Vacations Hotel
Grand Islander Hilton Grand Vacations Honolulu
Grand Islander By Hltngrnd Vac
Grand Islander Hilton Grand Vacations Resort Honolulu
Grand Islander Hilton Grand Vacations
Grand Islanr By Hltngrnd Vac
The Grand Islander by Hilton Grand Vacations
Hilton Grand Vac Club The Grand Islander Waikiki Honolulu Resort

Frequently asked questions

Is a free cancellation option available at Hilton Grand Vac Club The Grand Islander Waikiki Honolulu?

Hilton Grand Vac Club The Grand Islander Waikiki Honolulu offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Hilton Grand Vac Club The Grand Islander Waikiki Honolulu?

As of Jun 17, 2025, prices found for a 1-night stay for 2 adults at Hilton Grand Vac Club The Grand Islander Waikiki Honolulu on Jul 18, 2025 start from $368.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Hilton Grand Vac Club The Grand Islander Waikiki Honolulu?

This resort is situated in Waikiki within a short 12-minute walk of Waikiki Beach Walk and also 13 minutes on foot from Royal Hawaiian Center. You'll also find Ala Moana Center and International Market Place less than a mile away.

Is there parking available at Hilton Grand Vac Club The Grand Islander Waikiki Honolulu?

Yes, covered valet parking is offered for USD 89 per day with in/out privileges. Accessible parking and electric car charging are also available for guests.

Is there a spa available at Hilton Grand Vac Club The Grand Islander Waikiki Honolulu?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, couples treatments, and reflexology.

Does Hilton Grand Vac Club The Grand Islander Waikiki Honolulu include a casino on the premises?

No, Hilton Grand Vac Club The Grand Islander Waikiki Honolulu doesn't have a casino.

Is there an indoor pool at Hilton Grand Vac Club The Grand Islander Waikiki Honolulu?

No, this resort doesn't have an indoor pool; however, there are 6 outdoor pools and 4 hot tubs.

Is Hilton Grand Vac Club The Grand Islander Waikiki Honolulu good for couples?

This beachfront resort offers plenty of amenities for couples including 6 outdoor pools, 2 poolside bars, and a beachfront restaurant.

Are there hot tubs at Hilton Grand Vac Club The Grand Islander Waikiki Honolulu?

Yes, guests can enjoy 4 spa tubs at this resort.

Does Hilton Grand Vac Club The Grand Islander Waikiki Honolulu have a restaurant that serves breakfast?

Yes, Hilton Grand Vac Club The Grand Islander Waikiki Honolulu has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hilton Grand Vac Club The Grand Islander Waikiki Honolulu allow pets to stay free of charge?

No, pets aren't allowed at Hilton Grand Vac Club The Grand Islander Waikiki Honolulu.

Are there connecting rooms at Hilton Grand Vac Club The Grand Islander Waikiki Honolulu?

No, there aren't connecting guestrooms at this resort.

What is the closest airport to Hilton Grand Vac Club The Grand Islander Waikiki Honolulu?

The closest major airport to Hilton Grand Vac Club The Grand Islander Waikiki Honolulu is Daniel K. Inouye Intl. Airport (HNL), which is 10.4 mi away (29 minutes by car). Another top airport is Kapolei, HI (JRF-Kalaeloa), which is located 26 mi away (47-minute drive).

Can I book a room with a balcony at Hilton Grand Vac Club The Grand Islander Waikiki Honolulu?

Yes, every guestroom at Hilton Grand Vac Club The Grand Islander Waikiki Honolulu comes with a furnished balcony with some featuring ocean or resort views.

Hilton Grand Vac Club The Grand Islander Waikiki Honolulu Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 525 out of 817 reviews
Rating 8 - Good. 200 out of 817 reviews
Rating 6 - Okay. 54 out of 817 reviews
Rating 4 - Poor. 18 out of 817 reviews
Rating 2 - Terrible. 20 out of 817 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Maria Cristina Alcantar

Liked: Cleanliness, staff & service, property conditions & facilities
I had a hard time checking in. Otherwise
Stayed 5 nights in May 2025

10/10 Excellent

Caitlin

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Just be sure to watch check - they tried to double charge me - but after that which they fixed - it was absolutely stunning - clean! Cozy!!! Great vacation
Stayed 7 nights in Mar 2025

4/10 Poor

Ian

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Lynda

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was great and.modern.
Stayed 1 night in Mar 2025

6/10 Okay

sidney

Liked: Cleanliness, staff & service
This property was so fun and staff was very informative. However there is no “close” parking. And if you choose to use the close parking it is $85 a night. They also don’t tell you, they have 6 hotels in the Hilton village and it’s up to you to find them.
Stayed 5 nights in Feb 2025

4/10 Poor

Brett

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort

Poorly run hotel, awful service, overworked staff

We are shocked and appalled by how poor the service was at the Hilton after paying over $1,000 per night. The number of staff and amenities were not enough for the amount of guests staying at the hotel. We felt bad for the staff who were running off their feet. There seems to be serious management issues or management is too cheap to staff the hotel appropriately. Both check-in and check-out had long chaotic lines, with only 3 of 6 check-in desks open. The pool/beach towel kiosks were only staffed until around 6pm, despite the pools being open to 10pm (so you couldn’t get towels in the evening). We booked a large multi-bedroom multi-bathroom suite for 6 guests but only had enough towels, linens, and pillows for 4 guests, despite 6 guests on the reservation. I could go on about how poorly run the hotel was, but I am running getting close to the character limit for the my review. Not what we expected for the price.
Stayed 8 nights in Feb 2025

10/10 Excellent

STEPHEN, Fairbanks

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really friendly and the resort is clean
Stayed 8 nights in Feb 2025

8/10 Good

Reina

Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised to love the mountain view, I thought I won't enjoy the view. Love it Thanks
Stayed 4 nights in Feb 2025

10/10 Excellent

Esmeralda

Stayed 4 nights in Feb 2025

2/10 Terrible

mohamad, oklahoma city

Traveled with family
Disliked: Staff & service, amenities
Mostly, we were annoyed by the time share staff that were very inappropriate. They overinflated the tour prices to convince us to take advantage of a discount if we have a demonstration for the”time share” presentation. Otherwise, the location of the hotel was good but it is a bit noisy.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and well taken care of. So much to do and see. A perfect place for a family vacation.
Stayed 9 nights in Feb 2025

8/10 Good

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was beautiful and the view was amazing of both the city and ocean. There is no sign on how to get to the front desk to check in. The parking idea is dumb. If you’re using valet parking they should pick you up and drop you off at the front desk not at the parking garage. That is NOT valet parking. We paid a lot for parking and paid a lot to stay there in a very expensive room. There should be a discount or better service for that!!! The daily cleaning could have been better. The map you gave us was not a very good map. Not enough details. It would have been nice to have something in our room to telling us what restaurant and activities were available for your guest in the area.
Stayed 6 nights in Feb 2025

10/10 Excellent

Ronald, Fontana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 5 nights in Feb 2025

10/10 Excellent

Lorena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was amazed about the suite it was perfect and the pool was very nice clean and private. All the employees were super nice and friendly
Stayed 6 nights in Feb 2025

10/10 Excellent

Rostyslav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

10/10 Excellent

Christopher

Stayed 1 night in Jan 2025

10/10 Excellent

Katy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After arriving from a very long travel day, our son had a medical emergency in one of the onsite restaurants just hours after check in, the staff at the establishment were clearly trained, acted fast, and with grace and professionalism. When we returned to our hotel room the next day we were graced with a get well gift for our kiddo full of fun activities for him to do while he recovered fully accompanied by a hand written note from hotel leadership. Class act! I would recommend this stay to anyone I know based on this act of kindness alone!
Stayed 7 nights in Jan 2025

8/10 Good

Rose

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
We liked the Grand Islander apartment - it was spacious, new and fairly clean. Service at front desk was decent, and housekeeping was also good. However, when we arrived with a lot of luggage there was no help offer from the bell desk. Also, service at the towel collection at Paradise Pool and Super Pool lacked any smiles. It would have also been nicer if the pools were a bit warmer.
Stayed 2 nights in Jan 2025

10/10 Excellent

Vishal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at Grand Islander , amazing property , balcony view beds kitchen , 2 tvs Everything amazing about room Daily Cleaning Staff very friendly
Stayed 5 nights in Jan 2025

10/10 Excellent

Emmanuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything except the 10 am strict checkout.
Stayed 5 nights in Jan 2025

10/10 Excellent

Emma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it was busy the staff were great to deal with. The kids loved the pools and watching the ducklings in the ponds. Parking was very expensive but that’s expected in Waikīkī
Stayed 11 nights in Jan 2025

10/10 Excellent

johnny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars highly recommended! Beautiful resort! Location is best in Waikiki..
Stayed 3 nights in Jan 2025

8/10 Good

Jeffrey

Great two bedroom suite for a family
Stayed 7 nights in Jan 2025

10/10 Excellent

Rashell

Traveled with family
The property was well maintained, stocked and cleaned. The amenities were great and we had a fabulous stay with our children!
Stayed 5 nights in Jan 2025

10/10 Excellent

Juanita

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2025