Beautiful property, walking distance to sites and restaurants. Great food. Overall very good staff. Comfortable room.
Great attentive service by good people. Makes all the difference.
Extremely pleasant and professional staff, even at 1am when we arrived at the hotel. Further, airport transfer arranged through hotel was easy and efficient.
Great location. Very friendly staff who spoke English
Very good location, friendly staff, good club lounge,comfortable hotel, although it is an old building.
I expected a warm welcome and a luxury hotel but was disappointed in the quality of my stay. My room walls were seemed to have been painted in some spots to cover up blemishes, but it looked like it was shoddily done. The staff except for concierge, porters, and one front desk person couldn't be bothered to help my group with a smile. It definitely did not make us feel welcome at all.
Too difficult to work light board in room; use switches. Pillows soft like air. Food-club plans at checki in confusing. Great food, staff, and room though.
Wonderful, helpful staff with great attention to detail and service.
The hotel is in district one, probably the nicest part of downtown Saigon. Staff was outstanding at every level. They responded to every need and request. My traveling companion's shoulder flared up giving her whole arm acute pain. The night manager ordered a hot water bottle which she used during the evening and he iasked if he could have ginger tea brought up. He also told her what to expect if a doctor had to be called in, which turned out to be unnecessary. In the morning my friend was fully recovered. That was just one example of the superior service this hotel offered. One felt truly cared for in every way. The one thing that could have been better would have been some drawer space to keep one's things. We were there for 7 days and had to keep most of our clothes in the suitcase. Overall though this was my best hotel experience ever.
Wonderful facility. Was my first time in a 5 star hotel ( or maybe 4.5 star), and loved the pool and bar up on the roof. Also very impressive workout room; again first time using a workout room but i found it very well setup. The staff was wonderful, location ideal and yeah...
When I travel around the world on business, I like to feel at home, and this hotel accomplishes that. The service is incredible!
I have been at many 5 Star places and this does not compare. It seems that they are due for some upgrading. I was particular bothered by a strong odor (most probably from cleaning supplies) in the room that made it uncomfortable. The staff was nice and helpful.
Located in District 1, Sofitel Saigon Plaza is within a 10-minute walk of popular sights such as Vietnam National Museum of History and Saigon Central Post Office. This 286-room, 5-star hotel welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi. It's connected to a shopping center in central Ho Chi Minh City, and also a short walk from Saigon Zoo and Botanic Garden and Saigon River.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning off right with buffet breakfast served for a fee.
All 286 soundproofed rooms feature iPod docks, refrigerators, and minibars. 27-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Coffee makers, free newspapers, and safes are other standard amenities.
At Sofitel Saigon Plaza, guests enjoy an outdoor pool, a health club, and a sauna. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and conference space.
Beautiful property, walking distance to sites and restaurants. Great food. Overall very good staff. Comfortable room.
Great attentive service by good people. Makes all the difference.
Extremely pleasant and professional staff, even at 1am when we arrived at the hotel. Further, airport transfer arranged through hotel was easy and efficient.
Great location. Very friendly staff who spoke English
Very good location, friendly staff, good club lounge,comfortable hotel, although it is an old building.
Dear Valued Guest, Bonjour and greetings from Saigon. We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. It is always a pleasure to receive positive & constructive feedback. I will share your comments about the friendly staff, the good club lounge and comfortable room with our team. Please rest assured that we will keep your valuable feedback about the quality of facilities in mind for future renovation project. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Revy General Manager
I expected a warm welcome and a luxury hotel but was disappointed in the quality of my stay. My room walls were seemed to have been painted in some spots to cover up blemishes, but it looked like it was shoddily done. The staff except for concierge, porters, and one front desk person couldn't be bothered to help my group with a smile. It definitely did not make us feel welcome at all.
Dear Valued Guest, Bonjour and greetings from Saigon. Thank you for taking the time to tell us about your experience at the Sofitel Saigon Plaza. Please allow me to express my sincerest apologies that your experience did not meet your expectations. At Sofitel Saigon Plaza, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Therefore, in order for us to proper address the issue and take immediate actions, could you please kindly advise us your room number and check-out date? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier Revy General Manager
Too difficult to work light board in room; use switches. Pillows soft like air. Food-club plans at checki in confusing. Great food, staff, and room though.
Wonderful, helpful staff with great attention to detail and service.
The hotel is in district one, probably the nicest part of downtown Saigon. Staff was outstanding at every level. They responded to every need and request. My traveling companion's shoulder flared up giving her whole arm acute pain. The night manager ordered a hot water bottle which she used during the evening and he iasked if he could have ginger tea brought up. He also told her what to expect if a doctor had to be called in, which turned out to be unnecessary. In the morning my friend was fully recovered. That was just one example of the superior service this hotel offered. One felt truly cared for in every way. The one thing that could have been better would have been some drawer space to keep one's things. We were there for 7 days and had to keep most of our clothes in the suitcase. Overall though this was my best hotel experience ever.
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien Tavagnutti Executive Assistant Manager
Wonderful facility. Was my first time in a 5 star hotel ( or maybe 4.5 star), and loved the pool and bar up on the roof. Also very impressive workout room; again first time using a workout room but i found it very well setup. The staff was wonderful, location ideal and yeah...
Dear Guest, Thank you for taking the time to share your feedback. We are glad to read you enjoyed our central location and our roof top pool. We hope to welcome you back to our hotel very soon! Sincerely, Julien Tavagnutti Executive Assistant Manager
Dear Karen, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for choosing us as your accommodation in Ho Chi Minh City. We truly appreciate your feedback regarding your stay with us. The team and I are delighted to read your most positive impressions about our service and we look forward to welcoming you again on your next visit for a further memorable experience. Sincerely, Olivier Revy General Manager