Harvard Extended Stay America

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May 28 - May 29

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May 29 - May 30

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1/5 Terrible

"While I do appreciate a early checkin, there was a mixup and I got charged not only the fee I paid online, but the full fee and deposit along check-in (deposit was expected, full charge was not but was cleared up when I brought it up, did cause my bank to place a temporary hold and lock funds up, but the vacation was still a hit). The major disappointment was finding out GWL dosent do the buffet if they have under 80% occupancy, and the normal food is quite awful, definitely not worth $140+ for one sit down meal for 3 adults. The food was sub par in most places if I'm being honest. The pizza was worse than what you could expect than a frozen pizza. Prices for things were as you would expect, high for small portions of improperly cooked food, items unavailable for purchase. While overall my kids had a great time. As parents we did not have the best time, but it's about them, not us. Overall, food was terrible this time, last time? Great, had us coming back and telling people. This time not so much. The room was nice, expected less but was quite large. Staff was great, no issues there, and the mistake charge was reversed. Though next time I will be using the room charge more, it was very convenient to have the charges come out all at once and you can quite easly get a bill at checkout to verify charges. We will absolutely be back, but next time I hope the food is better."

A verified traveler stayed at Great Wolf Lodge Boston / Fitchburg, MA

Posted 2 hours ago