The room was very dated. Bed is comfortable but room was in poor condition. The wall material was separating from window. Bathroom had mildew and excessive caulking which was discolored. Public seating areas were warn and looked like some were stained with urine or feces. We had breakfast before we checked out. Food not bad
It was a good stayed during a week for the Hershey show 2019
The food was really good and the staff was attentive and kind
Overall a good experience. Facilities need minor upgrade but it was clean and staff was great.
No microwave in our room @ 121 1st floor. Bedsheet was dirty with hair on the bed cover. Popcorn was left in the second bed. Beddings was not change everyday. However discount was given due to not clean facility.
I randomly stopped here on a journey driving home from New York to Alabama. At first I was reluctant only bc I didn't know anything about the area. After checking in and seeing Grand this place is my mind was changed istantly! It has a bar called Saloon. I had wings drinks and watched locals line dance! As well hit to hear a love band that was solid!
Nice rooms, clean and updated. Looked like they were in the process of dealing with some sort of water leak, but was definitely being addressed. The indoor pool was a little dingy and dated, I assume that is something on the list to update since everything else looked freshly renovated. Staff was super friendly and helpful; from the housekeeping staff to the manager.
Started rough with room and its location. Paid for breakfast but it was not noted by hotel. Ultimately, however, the kinks were worked out and we had a great stay. The bar/ restaurant was great, especially if you like live country and line dancing.
Our experience at this hotel was a nice one. The amenities were good: Game room, bar, indoor pool and the staff was very friendly. Our room was nice, however the whole hotel needs an upgrade decorum wise to bring it into the year 2012
The staff was friendly and responsive. The sleeping area/bedding was very clean. However the bathroom was full of mold. and the tub seemed to have the enamel scrubbed off, the floor of the tub was all stained. There was no light over the tub. The bathroom fan didn't suck moisture out at all. So if you have 5 people taking a shower in the morning, the whole place steams up. Our air conditioning didn't work the first night. I called the front desk the next day and they immediately sent up a maintenance tech and fixed the problem. Very limited cable channels. no mini fridge/microwave. The most upsetting feature was that one side of the hallway is smoking rooms and the other side is not...causing the hallways to stink of cigarette smoke. The smell was even in our non smoking room. They should really change it so that smokers are all together. Our room did have functioning windows, but there was a horrible sewage smell outside. We ate breakfast there twice. It was great!It's close to the park and right off the interstate but the dirty bathroom and cigarette smoke are deal breakers for me. We won't be back.
The Holiday Inn was overall a nice hotel! The room was very clean and the beds & pillows were very comfortable! The indoor pool had an ordor but the pool was clean.
Room 307 was set up with the internet connection on the night stand and not on the desk. Bathroom sink was chipped and stained. TV remote was broken and tapped together. At every hotel that I can recall and I do stay in a few, coffee has always been available to hotel guests at all times, but not at this one.
Very large hotel, rooms were nice. The price was fair. Would stay again.
It was great. Room was wonderful!
Holiday Inn Harrisburg - Hershey Area, I-81, an IHG Hotel places you within a mile (2 km) of Hollywood Casino and Penn National Race Course. This 3-star hotel has 200 guestrooms and offers conveniences like 2 restaurants, a casino, and an outdoor pool.
Enjoy dining at Great American Grille, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Full breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
All 200 rooms feature coffee makers, free newspapers, and free local calls. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other standard amenities include video-game consoles, ironing boards, and desks.
Holiday Inn Harrisburg - Hershey Area, I-81, an IHG Hotel features a casino, a nightclub, and an indoor pool. You can take advantage of free parking, along with a free airport shuttle during limited hours. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include an outdoor pool, a 24-hour fitness center, and a spa tub.
The room was very dated. Bed is comfortable but room was in poor condition. The wall material was separating from window. Bathroom had mildew and excessive caulking which was discolored. Public seating areas were warn and looked like some were stained with urine or feces. We had breakfast before we checked out. Food not bad
It was a good stayed during a week for the Hershey show 2019
The food was really good and the staff was attentive and kind
Dear Anonymous: Thank you for your kind words regarding the staff and the food quality. We appreciate your business and hope to see you in the future. Sincerely,
Overall a good experience. Facilities need minor upgrade but it was clean and staff was great.
Thank you for your 5 out of 5 rating. I am please you found the staff to be great an the facility to be clean. We are working with a new owner to renovate the property in the future. Sincerely,
No microwave in our room @ 121 1st floor. Bedsheet was dirty with hair on the bed cover. Popcorn was left in the second bed. Beddings was not change everyday. However discount was given due to not clean facility.
Thank you for bring the issues you experienced to our attention. I will be sure to provide this information to the rest of our team to ensure we do a better job moving forward. I am personally sorry that we did not provide a better experience. I am glad the team did provide some compensation in the spirit of hospitality. Again thank you for taking the time to comment. I hope you will allow us a future opportunity to exceed your expectations. Sincerely,
Thank you for staying with us at the Holiday Inn Harrisburg/Hershey. We greatly appreciate you taking the time after your stay to complete our online survey. I apologize that your room experience was not up to the excellence we are capable of providing. I will be sure to share you comments with our maintenance team as I am sure they will be rearing to get at these issues you described. We hope to see you again in the near future so we may have the opportunity to improve upon your experience with us.