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Kempinski Hotel Hangzhou

5.0 star property

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Photo gallery for Kempinski Hotel Hangzhou

1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe
Indoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers
2 bars/lounges, rooftop bar
Indoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
No. 66, Lishui Road, Gongshu District, Hangzhou, Zhejiang, 310015
  • Place, Westlake Culture Plaza
    ‪5 min drive‬
  • Place, Zhejiang University Yuquan Campus
    ‪6 min drive‬
  • Place, Hangzhou China Silk Town
    ‪6 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪45 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Executive King Room)

Deluxe Room, 1 King Bed (Executive King Room) | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed (Executive King Room)

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, River View (Executive Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, River View (Executive Twin Room)

  • River view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, City View (Junior Suite)

Suite, 1 King Bed, City View (Junior Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed, City View (Junior Suite)

  • City view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, River View (Grand Canal View King Room)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed, River View (Grand Canal View King Room)

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View (Deluxe King Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, City View (Deluxe King Room)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, City View (Deluxe Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds, City View (Deluxe Twin Room)

  • City view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite, 1 King Bed (Executive Suite)

Executive Suite, 1 King Bed (Executive Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 King Bed (Executive Suite)

  • 957 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Suite, 1 King Bed (Superior Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Superior Suite)

  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Suite, 1 King Bed (Deluxe Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Deluxe Suite)

  • 656 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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  • Pool
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  • Restaurant
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Total with taxes and fees
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About the neighborhood

Hangzhou

Located in Gongshu, Kempinski Hotel Hangzhou is within a 10-minute drive of popular attractions such as Hangzhou Botanical Garden and Xixi National Wetland Park. This 326-room, 5-star hotel welcomes guests with 3 restaurants, a full-service spa, and an indoor pool. It's connected to a shopping center in central Hangzhou and also close to Hangzhou Tower Shopping Mall and Wulin Square.

What's nearby

  • Zhejiang Science and Technology Museum - 5 min drive - 3.6 miles
  • Westlake Culture Plaza - 5 min drive - 3.2 miles
  • Hangzhou Peace International Convention and Exhibition Center - 5 min drive - 3.4 miles
  • Zhejiang University Yuquan Campus - 6 min drive - 3.0 miles
  • Hangzhou China Silk Town - 6 min drive - 3.8 miles

Getting around

  • Xiangji Temple Station - 6 min walk
  • Yuhang Railway Station - 18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 45 min drive

Restaurants

  • ‪江南驛 - ‬9 min walk
  • ‪天伦里 - ‬8 min walk
  • ‪Green Tea Restaurant 绿茶餐厅 - ‬3 min walk
  • ‪Starbucks 星巴克 - ‬9 min walk
  • ‪蓝蛙 - ‬6 min walk

About this property

Kempinski Hotel Hangzhou

Guests of Kempinski Hotel Hangzhou enjoy a full-service spa, an indoor pool, and a gym. A stay here includes free parking. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
50-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Minibars, laptop-compatible safes, and phones are also standard.
Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Kempinski The Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is open daily.

Similar properties

Exterior
Grand Hyatt Hangzhou
Hangzhou
  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 471 reviews
$223 nightly
The price is $240
Jul 13 - Jul 14
Total with taxes and fees
Grand Hyatt Hangzhou

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; CNY 186.56 for adults and CNY 93.28 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Berthold Delikatessen
  • Freida
  • Kitchen at K
  • Morph Rooftop Bar
  • Zi Chen

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 21,528 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 186.56 for adults and CNY 93.28 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Kempinski Hangzhou
Hotel Kempinski Hotel Hangzhou Hangzhou
Hangzhou Kempinski Hotel Hangzhou Hotel
Hotel Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel
Kempinski
Kempinski Hotel Hangzhou Hotel
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

Is a free cancellation option available at Kempinski Hotel Hangzhou?

Kempinski Hotel Hangzhou provides free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Kempinski Hotel Hangzhou?

As of Jun 25, 2026, prices found for a 1-night stay for 2 adults at Kempinski Hotel Hangzhou on Jun 26, 2026 start from $146, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Kempinski Hotel Hangzhou?

This hotel is situated in Gongshu, close to West Lake and Wulin Square. You'll also find Westlake Culture Plaza and Hangzhou Tower Shopping Mall within a short drive.

Is parking available on site at Kempinski Hotel Hangzhou?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is there a spa at Kempinski Hotel Hangzhou?

Kempinski The Spa is the hotel's spa and services include deep-tissue massages, sports massages, detox wraps, and couples treatments.

Are there luxury amenities available at Kempinski Hotel Hangzhou?

Yes, guests can indulge in luxuries such as an indoor pool, a garden-view restaurant, and deep-tissue massages at this hotel.

Does Kempinski Hotel Hangzhou have a casino at the property?

No, Kempinski Hotel Hangzhou doesn't have a casino.

Is there an indoor pool at Kempinski Hotel Hangzhou?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 10:00 PM.

Is Kempinski Hotel Hangzhou a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an al fresco restaurant, an indoor pool, and 2 bars/lounges.

Does Kempinski Hotel Hangzhou have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Kempinski Hotel Hangzhou have a restaurant with a breakfast menu?

Yes, Kempinski Hotel Hangzhou has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Kempinski Hotel Hangzhou allow pets to stay free of charge?

No, pets aren't allowed at Kempinski Hotel Hangzhou.

Does Kempinski Hotel Hangzhou have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Kempinski Hotel Hangzhou?

The closest major airport to Kempinski Hotel Hangzhou is Hangzhou (HGH-Xiaoshan Intl.), which is 27.4 mi away (45 minutes by car).

Are there rooms with balconies that I can book at Kempinski Hotel Hangzhou?

No, there aren't any guestrooms at Kempinski Hotel Hangzhou that offer a balcony.

Does Kempinski Hotel Hangzhou have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Kempinski Hotel Hangzhou.

Kempinski Hotel Hangzhou Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 32 out of 42 reviews
Rating 8 - Good. 8 out of 42 reviews
Rating 6 - Okay. 2 out of 42 reviews
Rating 4 - Poor. 0 out of 42 reviews
Rating 2 - Terrible. 0 out of 42 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all areas. I will definately stay again when in Hangzhou
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Ching Yieng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great location too. Will revisit if I travel to Hangzhou
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with super soft bathrobes and we liked so much we have bought one for home. Staffs were helpful and efficient and they kindly extended our check out time to take into account our late flight. The hotel is just by the side of the Grand Canal with a shopping center, plenty restaurants literally outside and metro was a short walk away. Brilliant stay and can’t fault it at all.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Abbey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing healthy selection of breakfast and there's a tea bar with a wide variety of local teas. Room had a beautiful canal view, spacious and modern amenities. The gym was very well equipped and that is a plus point.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Shane

Liked: Cleanliness, property conditions & facilities
Nice hotel near grand canal
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

LIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy business style hotel
Stayed 5 nights in Sep 2024
Verified

10/10 Excellent

Enkhzul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

HUAZHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
Stayed 3 nights in Oct 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool
Stayed 3 nights in Jul 2019
Verified

8/10 Good

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hangzhou Kempinski Hotel Concierge Yann

3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Yu Wai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很好
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

shuk ching

Liked: Cleanliness, staff & service, amenities
服務良好，細心
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

shuk ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間舒適，有氣派！服務亦不錯，唯獨是沒有機械人送餐服務及電視不是智能，略為差一點
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Stine

Liked: Cleanliness, property conditions & facilities, room comfort

Flinke ansatte, nydelig rom

Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Kim Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店內設施，房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區，總體來說非常舒適。
Stayed 1 night in Sep 2023
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Food, gym, pool are highlights here

Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Stayed 5 nights in Jul 2021
Verified

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
挺不错的，服务态度也很好，下次来还会定
Stayed 2 nights in Apr 2021
Verified

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
Stayed 1 night in Jan 2021
Verified

10/10 Excellent

Suk Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Bedroom
Lobby
Lobby
Stayed 2 nights in Oct 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

Feedback

第一次來杭州家庭旅遊，因之前入住泰國Kempinski感覺後好，得知杭州Kempinski剛開業不久，特意來住幾天試試。 酒店大堂精致，但較小。Check-in時前台服務員表情很木納，沒有笑容。 房間潔淨，但浴缸設在大床隔壁，設計不方便住客使用，因每次用後房間地板會很濕。 大堂吧設計優美，但有些地板看起來已很陳舊，不像只開業一個多月的酒店。 早餐不錯，很多選擇。感覺自助晚餐應該也不錯(因已安排很程，這次沒品嘗) 。 泳池是最好的一環，但住客要穿過餐廳才能去到，不方便。 因酒店位置在滴滴上有誤差，每次用滴滴叫車都要找hotel concierge幫忙。 前台服務是比較差的一環，希望只是個別員工問題。在此感謝前廳部經理處理。 整體感覺，酒店不錯，但服務上個別員工有待改進。
Stayed 4 nights in Aug 2019
Verified

10/10 Excellent

Shayne

Stayed 3 nights in Dec 2025
Verified

8/10 Good

Cheung yiu

Stayed 1 night in Feb 2026
Verified

10/10 Excellent

HOI YING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Dani

Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Man Ching

Stayed 2 nights in Sep 2025

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