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Grand Hyatt Hangzhou

5.0 star property
Luxury hotel with 5 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Grand Hyatt Hangzhou

Exterior
Exterior
Premium bedding, minibar, in-room safe, desk
Indoor pool
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View in a map
28 Hu Bin Road, Hangzhou, Zhejiang, 310007
  • Place, West Lake
    ‪1 min walk‬
  • Place, Wushan Night Market
    ‪20 min walk‬
  • Place, Wulin Square
    ‪2 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪27 min drive‬

Room options

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Garden View

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Garden View

Room, 2 Twin Beds, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Garden View

  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Lake View

Room, 2 Twin Beds, Lake View | Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Lake View

8.0 out of 10
Very good
(1 review)
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Club Access)

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Twin Beds (Club Access)

  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Twin Beds, Lake View

  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Grand, Suite, 1 King Bed

  • 614 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Tent, 1 King Bed (CAMP IN GARDEN)

Tent, 1 King Bed (CAMP IN GARDEN) | Premium bedding, minibar, in-room safe, desk

Tent, 1 King Bed (CAMP IN GARDEN)

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Premium Suite

Grand Premium Suite | Premium bedding, minibar, in-room safe, desk

Grand Premium Suite

  • 646 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Hangzhou

Located in Shangcheng, Grand Hyatt Hangzhou is adjacent to West Lake and within a 10-minute walk of other popular attractions like Broken Bridge. This 388-room, 5-star hotel welcomes guests with 5 restaurants, a full-service spa, and an indoor pool.

What's nearby

  • West Lake - 1 min walk - 0.0 miles
  • Xihu Tiandi - 13 min walk - 0.7 miles
  • Wushan Night Market - 20 min walk - 1.1 miles
  • Wulin Square - 2 min drive - 1.2 miles
  • Hangzhou Tower Shopping Mall - 2 min drive - 1.4 miles

Getting around

  • Longxiangqiao Station - 4 min walk
  • Hangzhou Railway Station (HZD) - 18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive

Restaurants

  • ‪Grand Café - ‬1 min walk
  • ‪寿司郎 - ‬3 min walk
  • ‪知味观 - ‬4 min walk
  • ‪friday eve - ‬4 min walk
  • ‪Bellevue Cafe Hyatt - ‬1 min walk

About this property

Grand Hyatt Hangzhou

Luxury hotel with 5 restaurants and a full-service spa
At Grand Hyatt Hangzhou, guests enjoy a full-service spa, an indoor pool, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for CNY 550 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a conference center.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, minibars, and espresso makers are also available.
Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 198 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • 28 Hubin Road 湖滨28
  • Grand Cafe 咖啡厅
  • Grand Hyatt Steakhouse
  • Patio 青莳

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • On a lake

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for CNY 288.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 288.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • Parking has height restrictions.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hangzhou Hyatt
Hangzhou Hyatt Regency
Hyatt Hangzhou
Grand Hyatt Hangzhou Hotel
Hyatt Regency Hotel Hangzhou
Regency Hyatt Hangzhou
Hyatt Regency Hangzhou Hotel
Grand Hyatt Hangzhou Hotel
Grand Hyatt Hangzhou Hangzhou
Grand Hyatt Hangzhou Hotel Hangzhou

Frequently asked questions

Is a free cancellation option available at Grand Hyatt Hangzhou?

Grand Hyatt Hangzhou offers free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Grand Hyatt Hangzhou?

As of Dec 10, 2025, prices found for a 1-night stay for 2 adults at Grand Hyatt Hangzhou on Dec 14, 2025 start from $169.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Grand Hyatt Hangzhou?

This hotel is situated in Shangcheng, just steps from West Lake, and within a 10-minute walk of Broken Bridge and Beishan St. You'll also find Xihu Tiandi and Wushan Night Market less than a mile away.

Is parking available on site at Grand Hyatt Hangzhou?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Grand Hyatt Hangzhou?

There is a full-service spa available for guests to enjoy and services include sports massages, hot stone massages, reflexology, and body wraps.

Does Grand Hyatt Hangzhou have a casino?

No, Grand Hyatt Hangzhou doesn't have a casino.

Will I find an indoor pool at Grand Hyatt Hangzhou?

Yes, this hotel has an indoor pool.

What amenities will couples enjoy at Grand Hyatt Hangzhou?

This lakeside hotel offers plenty of amenities for couples including an indoor pool, a bar, and a restaurant with al fresco dining.

Does Grand Hyatt Hangzhou have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Grand Hyatt Hangzhou have a restaurant with a breakfast menu?

Yes, Grand Hyatt Hangzhou has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Grand Hyatt Hangzhou allow pets to stay for free?

No, pets aren't allowed at Grand Hyatt Hangzhou.

Does Grand Hyatt Hangzhou have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Grand Hyatt Hangzhou?

The closest major airport to Grand Hyatt Hangzhou is Hangzhou (HGH-Xiaoshan Intl.), which is 18.6 mi away (40 minutes by car).

Are there rooms with balconies that I can book at Grand Hyatt Hangzhou?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy lake or garden views.

Does Grand Hyatt Hangzhou host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Hyatt Hangzhou.

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