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Hyatt Regency Hangzhou

5.0 out of 5.0

Recent guest reviews

Great location (right across the street from the lake and next to shopping area). Hotel is dated, and they charge you for every minor thing ($12/cup of coffee in the morning...a big process to get a coffee maker in the room), and breakfast was about $35. Rooms were OK, like a Hampton Inn. They were very nice, but the Asian/ American translation was not easy.

Having visited but not stayed in Hangzhou before I chose this hotel based on past experience of the Hyatt chain. It was a good decision, the hotel is on the shore of west lake, a beauty spot of Hangzhou. That said, Hangzhou is a beautiful city with lush green vegetation wherever you look. On arrival I was served quickly and efficiently, my King room was well appointed and the bed welcoming and comfortable. My room had an added advantage of a terrace, where you can sit outside to enjoy some quiet time and fresh air...(see photo). Breakfast was included with the room and pleased to report food choice is very good and the coffee even better..... For the area I thought the room rate was fair. I will book here again, when I am back in beautiful Hangzhou.

I spent four nights with my family in this beautiful hotel. The location is awesome. Literally right next to the Westlake. The hotel has great amenities, friendly staff members, and very pleasant atmosphere. The hotel represents world class standard and you will not be disappointed. The only suggestion I would give --- other guests next door/or even on the same floor could be very loud and annoying. With kids running and parents yelling in the lobby, it could be somehow a headache. Please be aware of that. Overall, very pleasant stay and I would come back to this hotel in the future.

"The West Lake!" pronounced the bellman, flinging open the door with a flourish. My attention was immediately drawn center stage to the panoramic view of the UNESCO World Heritage Site, West Lake. It is possible that Mr. Obama enjoyed an even more spectacular view during his G20 stay last summer, though hard to imagine. Room decor was subtle, as though in deference to The View. The bathroom suite was refreshingly gimmick-free: no anti-fog patch on the mirrors or switch on/off opague glass wall. Indeed, there were no glass walls at all, and I delighted in the privacy provided by a good old-fashioned wooden door. Room amenities, including free bottled water, were numerous and seemingly in endless supply: requests for additional supplies are made by completing a shopping list. I love shopping! Speaking of which... There were two malls in immediate proximity of the Hotel: In77 Mall, for the truly comfy, has Jimmy Choo's and well-known Italian and French haute couture shops, including Cartier for any last-minute accessory needs; and InTime Mall, for everyone else, replete with food court. Hotel service and in-room dining from a global menu did not disappoint. Check-out was about six minutes long, including wait time. At first glance, the room price may appear to be "impressive" but the view is truly spectacular. Enjoy!

Great hotel to stay with easy access to the lake and plenty of shopping available around hotel. The hotel restaurant is excellent. The hotel has many amenities and a swimming pool. The only thing that bothered my was availability of Taxis.

We spent two nights on business and had an overall pleasant experience except for a rude staff member. Management apologized but I'm not sure we'll stay at the Hyatt the next time we're in Hangzhou. Great location.

Verg good and clean hotel. Staff all very helpful and friendly. Front desk staff speak mostly good English. Location is just in front of the lake and the best location in the city. Also only 300m from Metro station.

Located beside the lake this hotel provides everything you'd hope for in a memorable experience. Local entertainment options abound including the spectacular fountain display on the edge of the lake. The Sunday brunch is amazing and not to be missed - if you have the time!

we went there during Chinese holidays ! the hotel hás a great location and was really fully booked ! the staff was very friendly and the hotel very clean . we were surprised to find a great caipirinha over there !

Lovely postion, lovely hotel, lovely people, good meals. We chose a club room. Room clean and comfortanle. Great view of lake and water show. Staff keen to help. Thanks Eileen, Pablo and all staff. We loved our stay with you and are happy to recommend the Hyatt Regency We will be back!

28 Hu Bin Road Hangzhou Zhejiang

Hotel highlights

  • Walking distance to West Lake
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Shangcheng, Hyatt Regency Hangzhou is a leisurely stroll from sights such as West Lake and Wushan Night Market. This 390-room, 5-star hotel welcomes guests with 2 restaurants, a full-service spa, and an indoor pool. It's in central Hangzhou and also a short walk from Former Residence of Sha Menghai and Zhejiang University First Affiliated Hospital.


Enjoy dining at 28 Hubin Road, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is served for a fee each morning.


Hyatt Regency Hangzhou's 390 air-conditioned rooms provide refrigerators, minibars, and free newspapers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free bottled water, safes, and desks are also available.

Property features

At Hyatt Regency Hangzhou, guests enjoy a full-service spa, an indoor pool, and a health club. For transportation, you can make use of an airport shuttle (available on request) for CNY 550 per vehicle one way, as well as limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a conference center.

Room options

Room, 1 King Bed (Garden)

King 1 | Sleeps 3

Twin Room (Garden)

Twin 2 | Sleeps 3

Room, 1 King Bed, Lake View

King 1 | Sleeps 3

Twin Room, Lake View

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 908 reviews