Crowne Plaza Hangzhou Qiantang by IHG

4.0 star property
Art Deco hotel with 3 restaurants and a 24-hour fitness center

Choose dates to view prices

Photo gallery for Crowne Plaza Hangzhou Qiantang by IHG

Buffet
Premium Room | 1 bedroom, down comforters, minibar, in-room safe
Presidential Suite, 1 King Bed | 1 bedroom, down comforters, minibar, in-room safe
Exterior
Concierge desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Gym
  • Laundry

Explore the area

Map
No. 381 Shangsha Road, Qiantang District, Hangzhou, Zhejiang, 310018
  • Hangzhou China Silk Town
    ‪17 min drive‬
  • Hangzhou Tower Shopping Mall
    ‪17 min drive‬
  • West Lake
    ‪19 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪18 min drive‬

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Room options

2 Twin Beds Standard

  • Sleeps 2
  • 2 Twin Beds

2 Twin Beds Standard High Floor

  • Sleeps 2
  • 2 Twin Beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 786 sq ft
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Club Lounge Access

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed (High Floor)

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Twin Beds, Club Lounge Access

  • Sleeps 2
  • 2 Twin Beds

Suite, 1 Bedroom (Jinsha Lake City View)

  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Hangzhou

Located in Jianggan, Crowne Plaza Hangzhou Qiantang by IHG is 10.4 mi (16.8 km) from MIXC Mall and 10.8 mi (17.4 km) from Hangzhou Grand Theatre. This 4-star hotel has 328 guestrooms and offers conveniences like 3 restaurants, an indoor pool, and a 24-hour gym.

What's nearby

  • MIXC Mall - 15 min drive - 10.7 miles
  • Hangzhou China Silk Town - 17 min drive - 12.2 miles
  • Hangzhou Tower Shopping Mall - 17 min drive - 12.4 miles
  • West Lake - 19 min drive - 13.7 miles
  • Zhejiang University Yuquan Campus - 21 min drive - 15.0 miles

Getting around

  • Gaosha Road Station - 8 min walk
  • East Railway Station (East Square) Station - 13 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 29 min drive

Restaurants

  • ‪Smooy - ‬1 min walk
  • ‪温州三鲜面馆 - ‬3 min walk
  • ‪食其家 - ‬5 min walk
  • ‪下沙茱莉咖啡吧 - ‬10 min walk
  • ‪巴里岛咖啡 - ‬9 min walk

About this property

Crowne Plaza Hangzhou Qiantang by IHG

Art Deco hotel with 3 restaurants and a 24-hour fitness center
Guests staying at Crowne Plaza Hangzhou Qiantang by IHG enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and express check-out.
LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and down comforters, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Minibars, coffee makers, and safes are also standard.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Languages

Chinese (Mandarin), English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 148 per person
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • Char

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 8,073 square feet of conference space
  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 23 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub or rainfall showerhead
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for CNY 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CNY 500 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 148 per person
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 11 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hangzhou Heda Hotel
Crowne Plaza Heda Hotel
Crowne Plaza Heda
Crowne Plaza Hangzhou Heda
Crowne Plaza Hangzhou Qiantang
Crowne Plaza Hangzhou Heda an IHG Hotel
Crowne Plaza Hangzhou Qiantang by IHG Hotel
Crowne Plaza Hangzhou Qiantang by IHG Hangzhou
Crowne Plaza Hangzhou Qiantang by IHG Hotel Hangzhou

Frequently asked questions

Is free cancellation available at Crowne Plaza Hangzhou Qiantang by IHG?

Crowne Plaza Hangzhou Qiantang by IHG provides free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

Will I be able to park at Crowne Plaza Hangzhou Qiantang by IHG?

Yes, self parking is offered for free at the hotel.

Does Crowne Plaza Hangzhou Qiantang by IHG include a casino?

No, Crowne Plaza Hangzhou Qiantang by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Hangzhou Qiantang by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 11 PM.

Is Crowne Plaza Hangzhou Qiantang by IHG good for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and 3 restaurants.

Are there hot tubs at Crowne Plaza Hangzhou Qiantang by IHG?

No, but this hotel offers jetted bathtubs in all guestrooms.

Does Crowne Plaza Hangzhou Qiantang by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Hangzhou Qiantang by IHG has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Crowne Plaza Hangzhou Qiantang by IHG allow pets to stay free of charge?

No, pets and service animals aren't allowed at Crowne Plaza Hangzhou Qiantang by IHG.

Are there connecting rooms at Crowne Plaza Hangzhou Qiantang by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Crowne Plaza Hangzhou Qiantang by IHG?

The closest major airport to Crowne Plaza Hangzhou Qiantang by IHG is Hangzhou (HGH-Xiaoshan Intl.), which is 13.2 mi away (29 minutes by car).

Are there rooms with balconies at Crowne Plaza Hangzhou Qiantang by IHG?

No, there aren't any guestrooms with balconies at Crowne Plaza Hangzhou Qiantang by IHG.

Crowne Plaza Hangzhou Qiantang by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 16 out of 20 reviews
Rating 8 - Good. 3 out of 20 reviews
Rating 6 - Okay. 1 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 0 out of 20 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

7.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2025

8/10 Good

jeanney y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean. Located in front of a big mall and alot of dining options at the hotel and around the hotel. Crowne Plaza Hotels are a hit or huge miss. This one was one of the more decent ones. Buffet is good but room service was not good. Staff are nice. But the most important thing to me is whether the rooms are clean. The rooms are clean here. Jose the manager is the one you want to look for if you can only speak English.

10/10 Excellent

Allen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed with the pool. It should be advertised as a kiddy pool because it is not deep enough to swim in. The room was great. The breakfast buffet was good, but overpriced. Location to shopping and the subway is excellent
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good service, good room, good bathroom, good food.
Stayed 1 night in May 2019

6/10 Okay

YUMIKO

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
シャワーブースの壁に髪の毛が多く付いていて不快な気分になった。周辺の環境は、目の前にショッピングエリアや飲食店もあり、夜も安心して歩ける治安で大変良かっただけに、掃除が行き届いていないことが残念すぎた。
Stayed 1 night in Mar 2025

10/10 Excellent

EUNTAE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Stephane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Xinxin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Dong Wok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Hsinghua

Stayed 1 night in Sep 2023

10/10 Excellent

WEN TIEN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

MINSEONG

Stayed 1 night in May 2023

10/10 Excellent

Heechae

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was an amzing stay. Staffs were very helpful and kind.
Stayed 1 night in Jan 2023

10/10 Excellent

leihong

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯,都乾淨,又方便
Stayed 1 night in Mar 2021

10/10 Excellent

ChunMing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的地方,服務也都很好
Stayed 4 nights in Aug 2019

10/10 Excellent

YOUNG KOO, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is so good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019