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Recent guest reviews

Lindo hotel, bonita experiencia, lo recomendare Muy atentos

Wonderful interior gardens and a real 5-star restaurant.

The hotel was very cold. And no heaters. Restaurant food is expensive and food tastes really bad It is a bad hotel that I experienced first time I have a son he is two months old. My son is sick a lot because of a cold.

This hotel was beautiful and tranquil even though just on the edge of the hustle and bustle of Guatemala City. The interior details, gardens and overall atmosphere were inspiring. The staff was friendly and helpful. And, the breakfast was delicious. We wished we could have stayed longer.

Great facility, in a quiere side of the capital city

I will never return to this hotel, and will not recommend it to anyone. The hotel staff were rude and inefficient from beginning to end. Very disappointed!!

I got this hotel for my mom who traveled alone. My biggest worry was that the Hotel wouldn’t be helpful or friendly but the staff was amazing and easy to work with. She loved the room as well. She did however complain about the food prices being way to expensive for the small portion given. Other than that she said she would gladly return again!

Great room. Beds was really comfortable. Bathroom was really nice

It was great. Gave us twin beds instead of king but other than that it was fantastic

Loved the character of the hotel . The rooms were spacious and our room had nice sunlight. The bed was comfortable. Bathroom was large. The staff was extremely friendly and most eager to help with the luggage, getting cabs and even making phone calls to get us information. They really made us feel welcome. Hotel is located away from shopping and restaurants but its easy to get cabs or Uber drivers. There are shops and a restaurant in hotel if you don’t want to leave hotel. I would gladly return to Hotel Vista Real !

This hotel is absolutely beautiful! It is has beautiful gardens and landscape. It has an open air atmosphere, but also climate controlled sections as well. This is a luxury line hotel original to Mexico that came to Guatemala City about 20 years ago. The hotel has a very Spanish colonial feel, and the staff is very very professional and take care of you to ensure you have an excellent stay. From the bellhops to the reception staff, to the restaurant staff, everyone is very respectful. We highly recommend this and will stay here in the future. The price for what you get is a great value!

Asked for a master suite and was given one without a view. Food at the restaurant is good but overpriced. Service at the restaurant was excellent. People were very friendly there, not so much in the lobby. Very serious, no smile, never offered to upgrade us or any thing. Check out was fast. Overall it is a nice hotel, clean room, nice bed, but not worth the price tag. I recommend friendlier staff at the lobby for check in. For some reason they act like they are doing me a favor by letting me stay there. Even though I paid their hefty price tag. Will not be staying there again.

Almost everything in the hotel is great. Infrastructure, confort, service, cleanease. Needs to improve breakfast and gym to achieve a total great experience

Less impressed this time, last time I stayed here the service was much better. While it's definitely one of the best hotels in Guatemala, I can't stand the "nickel-and-diming" they pull here: ie no free wifi no free breakfast, and when I asked them to bring me a small tube of toothpaste they charged me $10!!

The architecture of the hotel is terrific. The rooms are far away of the bar and the restaurant, this permit a very nice silence in the rooms. The quality of the service es high and the room was very comfortable,

Lugar fresco, con personal muy amable Excelente estadía

Me gusto el gusto de la decoración y diseño arquitetonico, lo q no me gusto esque se oye ruido vehicular por estar sobre carretera

Prolongacion Boulevard Los Proceres Guatemala City

Hotel highlights

  • Free parking
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located within 2 miles (3 km) of Centro Comercial Pradera, Hilton Guatemala City is within 3 miles (5 km) of Embassy of Israel in Guatemala. This 4.5-star hotel has 130 guestrooms and offers an outdoor pool, free self parking, and a fitness center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


Rooms

All 130 recently renovated accommodations feature sitting areas. Smart TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and slippers, and memory foam beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other standard amenities include private yards, minibars, and coffee makers.


Property features

Guests of Hilton Guatemala City have access to an outdoor pool, a fitness center, and a sauna. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this luxury hotel include WiFi in public areas, conference space, and a business center.

Room options

Room, 2 Queen Beds

2 Queen Beds | Sleeps 3

Deluxe Room, 2 Queen Beds (Executive)

2 Queen Beds | Sleeps 3

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Suite, 1 Bedroom

1 King Bed | Sleeps 2

Guest reviews for Hilton Guatemala City

Everyone (12) Couples (4) Business (2) Family (3)
5
Partner Couples Family

Lindo hotel, bonita experiencia, lo recomendare Muy atentos

By on Feb 12, 2020

Review comment responded on Feb 12, 2020

Agradecemos su comentario y el tiempo que se tomo para brindalo. Ha sido un gusto poder atenderle y esperamos que vuelva muy pronto con nosotros. saludos

3
Everyone

By on Jul 18, 2019

5
Family

Wonderful interior gardens and a real 5-star restaurant.

By , from Memphis, TN on Jun 14, 2019

1
Everyone

The hotel was very cold. And no heaters. Restaurant food is expensive and food tastes really bad It is a bad hotel that I experienced first time I have a son he is two months old. My son is sick a lot because of a cold.

By on Jan 8, 2019

5
Everyone

This hotel was beautiful and tranquil even though just on the edge of the hustle and bustle of Guatemala City. The interior details, gardens and overall atmosphere were inspiring. The staff was friendly and helpful. And, the breakfast was delicious. We wished we could have stayed longer.

By on Dec 27, 2018

5
Everyone

By on Nov 16, 2018

5
Everyone

Great facility, in a quiere side of the capital city

By on Sep 28, 2018

3
Everyone

I will never return to this hotel, and will not recommend it to anyone. The hotel staff were rude and inefficient from beginning to end. Very disappointed!!

By on Jun 18, 2018

4

beautiful nature feel

Everyone

I got this hotel for my mom who traveled alone. My biggest worry was that the Hotel wouldn’t be helpful or friendly but the staff was amazing and easy to work with. She loved the room as well. She did however complain about the food prices being way to expensive for the small portion given. Other than that she said she would gladly return again!

By on May 22, 2018

5
Everyone

Great room. Beds was really comfortable. Bathroom was really nice

By on Apr 19, 2018

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