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Recent guest reviews

If you can stay in the back side of this hotel where you can take a look into great mountains, you will be sure to love this hotel. Staffs are friendly. The only downside is that the dining hall is crowded with some group tourists who do not show respect to others in the morning. (for breakfast)

we waited 25 minutes to check in. There was only one staffer at the front desk and only one party in front of us which somehow took forever to pay their hotel bill. We were told there was a problem with our reservation. We asked to speak with a manager. One showed up and was not helpful. The woman, Andrea, to took our email inquiry showed up and would not speak with us. We asked to speak with Suoervisor who was in a meeting. We had to come back later in day to speak with her and check in. She was not particularly friendly either. We will not recommend this hotel nor stay there again. The rooms were good but it wasn’t worth dealing with the rude staff

OK experience. Seemed understaffed in the month of April.

Clean hotel with fantastic view of Eiger. Location is very convenient to go to First. They give you information about trains/cable cars and a discount card to get to First. Breakfast is great. Parking is either free (if you're lucky) in front of the hotel or SF10/day in the garage. Indoor pool is spacious with the great view to Eiger.

Comfortable room in a location right in the middle of all the shops and restaurants, also the lift for the mountain is right across the street. There was free parking up top but it was pretty limited, I also noted a parking garage under the hotel but I am not sure if there was a charge or not. The breakfast was complementary with a wide selection of very good food. I will definitely stay here next time I am in Grindelwald.

Dorfstrasse 168 Grindelwald BE

Hotel highlights

  • Free buffet breakfast
  • Onsite dining
  • Spa
  • Indoor pool

Sunstar Hotel Grindelwald places you next to First Cable Car and within a 10-minute walk of Pfingstegg Cable Car. This 4-star hotel has 217 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an indoor pool.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 10:00 AM. Enjoy dining at one of 2 onsite restaurants including Ambiance, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

The 217 rooms have an array of amenities, including free minibar items, free bottled water, and safes. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Phones and desks are also standard.


Property features

Guests of Sunstar Hotel Grindelwald enjoy a full-service spa, an indoor pool, and a health club. If you drive, self parking is CHF 15 per day, and there's also a free train station shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a steam room, a conference center, and a 24-hour business center.

Room options

Double Room (Premium)

1 Double Bed | Sleeps 3

Junior Suite

1 Double Bed | Sleeps 3

Single Room (Budget Nova)

1 Twin Bed | Sleeps 1

Single Room (Budget )

1 Twin Bed | Sleeps 1

Guest reviews for Sunstar Hotel Grindelwald

Everyone (5) Other (1)
5
Everyone

By on Mar 4, 2020

5
Everyone

If you can stay in the back side of this hotel where you can take a look into great mountains, you will be sure to love this hotel. Staffs are friendly. The only downside is that the dining hall is crowded with some group tourists who do not show respect to others in the morning. (for breakfast)

By , from USA on Oct 1, 2018

3
Everyone

we waited 25 minutes to check in. There was only one staffer at the front desk and only one party in front of us which somehow took forever to pay their hotel bill. We were told there was a problem with our reservation. We asked to speak with a manager. One showed up and was not helpful. The woman, Andrea, to took our email inquiry showed up and would not speak with us. We asked to speak with Suoervisor who was in a meeting. We had to come back later in day to speak with her and check in. She was not particularly friendly either. We will not recommend this hotel nor stay there again. The rooms were good but it wasn’t worth dealing with the rude staff

By on Jun 7, 2018

3
Everyone

OK experience. Seemed understaffed in the month of April.

By on Apr 21, 2018

5

fantastic view from hotel

Everyone

Clean hotel with fantastic view of Eiger. Location is very convenient to go to First. They give you information about trains/cable cars and a discount card to get to First. Breakfast is great. Parking is either free (if you're lucky) in front of the hotel or SF10/day in the garage. Indoor pool is spacious with the great view to Eiger.

By , from Pittsburgh on Aug 17, 2016

5

great stay

Other

Comfortable room in a location right in the middle of all the shops and restaurants, also the lift for the mountain is right across the street. There was free parking up top but it was pretty limited, I also noted a parking garage under the hotel but I am not sure if there was a charge or not. The breakfast was complementary with a wide selection of very good food. I will definitely stay here next time I am in Grindelwald.

By on Jul 19, 2014

Sunstar Hotel Grindelwald

Dorfstrasse 168, Grindelwald, BE 3818
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