Breathtaking views, staff super friendly and helpful. Couldn't have asked for a better stay.
I love this hotel. I brought my small dog and they gave me a special room with a cute mat and bowl, treats, large terrace, etc. The breakfast is amazing. The views unparalleled! My only disappointment is that the spa and wellness area is so superb, but the hours make it (intentionally?) inconvenient to enjoy. If check-out is at 11am, and the spa doesn’t open until 11am… do they want to prohibit guests from using it the morning before leaving? It closes at 8pm as well… so, if you spend the day out on a hike or skiing, come back hoping to have a lovely evening with dinner and spa before bedtime, there’s not really enough time before 8pm when it closes. I was only able to enjoy the spa quickly one late afternoon, having to rush between the days activities and getting dressed and ready again to go back out to the town for dinner. It was the only way to enjoy the spa at all in a 3 night stay! I offer this feedback because everything else about the Sunstar is so fantastic! The staff, the property! I love it. It’s just such a shame the way they have limited hours of the spa. If they are trying to save money, they could open it early and late, closing in the midday when they know guests are out in the mountains. Anyways, I will return often nonetheless!
Love this hotel! Have stayed many times and will keep coming back!
Love this hotel - especially the spa amenities! I love Grindelwald and will continue to stay here when I visit.
If you can stay in the back side of this hotel where you can take a look into great mountains, you will be sure to love this hotel. Staffs are friendly. The only downside is that the dining hall is crowded with some group tourists who do not show respect to others in the morning. (for breakfast)
we waited 25 minutes to check in. There was only one staffer at the front desk and only one party in front of us which somehow took forever to pay their hotel bill. We were told there was a problem with our reservation. We asked to speak with a manager. One showed up and was not helpful. The woman, Andrea, to took our email inquiry showed up and would not speak with us. We asked to speak with Suoervisor who was in a meeting. We had to come back later in day to speak with her and check in. She was not particularly friendly either. We will not recommend this hotel nor stay there again. The rooms were good but it wasn’t worth dealing with the rude staff
OK experience. Seemed understaffed in the month of April.
Clean hotel with fantastic view of Eiger. Location is very convenient to go to First. They give you information about trains/cable cars and a discount card to get to First. Breakfast is great. Parking is either free (if you're lucky) in front of the hotel or SF10/day in the garage. Indoor pool is spacious with the great view to Eiger.
Comfortable room in a location right in the middle of all the shops and restaurants, also the lift for the mountain is right across the street. There was free parking up top but it was pretty limited, I also noted a parking garage under the hotel but I am not sure if there was a charge or not. The breakfast was complementary with a wide selection of very good food. I will definitely stay here next time I am in Grindelwald.
Sunstar Hotel Grindelwald places you next to First Cable Car and within a 10-minute walk of Pfingstegg Cable Car. This 4-star hotel has 219 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an indoor pool.
Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. Enjoy dining at one of 2 onsite restaurants including Ambiance, which specializes in international cuisine. Quench your thirst with a drink at the bar/lounge.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other amenities include free minibar items, espresso makers, and safes. Change of towels is available on request.
Guests of Sunstar Hotel Grindelwald enjoy a full-service spa, an indoor pool, and a gym. If you drive, self parking is CHF 15 per night, and there's also a free train station shuttle. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a conference center.
Breathtaking views, staff super friendly and helpful. Couldn't have asked for a better stay.
I love this hotel. I brought my small dog and they gave me a special room with a cute mat and bowl, treats, large terrace, etc. The breakfast is amazing. The views unparalleled! My only disappointment is that the spa and wellness area is so superb, but the hours make it (intentionally?) inconvenient to enjoy. If check-out is at 11am, and the spa doesn’t open until 11am… do they want to prohibit guests from using it the morning before leaving? It closes at 8pm as well… so, if you spend the day out on a hike or skiing, come back hoping to have a lovely evening with dinner and spa before bedtime, there’s not really enough time before 8pm when it closes. I was only able to enjoy the spa quickly one late afternoon, having to rush between the days activities and getting dressed and ready again to go back out to the town for dinner. It was the only way to enjoy the spa at all in a 3 night stay! I offer this feedback because everything else about the Sunstar is so fantastic! The staff, the property! I love it. It’s just such a shame the way they have limited hours of the spa. If they are trying to save money, they could open it early and late, closing in the midday when they know guests are out in the mountains. Anyways, I will return often nonetheless!
Love this hotel! Have stayed many times and will keep coming back!
Love this hotel - especially the spa amenities! I love Grindelwald and will continue to stay here when I visit.
If you can stay in the back side of this hotel where you can take a look into great mountains, you will be sure to love this hotel. Staffs are friendly. The only downside is that the dining hall is crowded with some group tourists who do not show respect to others in the morning. (for breakfast)
we waited 25 minutes to check in. There was only one staffer at the front desk and only one party in front of us which somehow took forever to pay their hotel bill. We were told there was a problem with our reservation. We asked to speak with a manager. One showed up and was not helpful. The woman, Andrea, to took our email inquiry showed up and would not speak with us. We asked to speak with Suoervisor who was in a meeting. We had to come back later in day to speak with her and check in. She was not particularly friendly either. We will not recommend this hotel nor stay there again. The rooms were good but it wasn’t worth dealing with the rude staff
OK experience. Seemed understaffed in the month of April.
Clean hotel with fantastic view of Eiger. Location is very convenient to go to First. They give you information about trains/cable cars and a discount card to get to First. Breakfast is great. Parking is either free (if you're lucky) in front of the hotel or SF10/day in the garage. Indoor pool is spacious with the great view to Eiger.
Comfortable room in a location right in the middle of all the shops and restaurants, also the lift for the mountain is right across the street. There was free parking up top but it was pretty limited, I also noted a parking garage under the hotel but I am not sure if there was a charge or not. The breakfast was complementary with a wide selection of very good food. I will definitely stay here next time I am in Grindelwald.
