The property is beautiful and it has a very sophisticated and cool vibe. I loved the black marble bathroom, although I didn't care for the open shower concept with no door. The bed and pillows were very comfortable. The room was a little dark for my tastes, but others may like that. All of Grindelwald has a terrible fly problem and it is terribly upsetting when you are trying to eat, whether inside or out.
The views and location are spectacular in Grindelwald. Eduardo at front desk was friendly, helpful and got us checked in and ready. Hotel is beautiful, modern and well-equipped. Breakfast buffet & coffee is fantastic and bar staff in the PM is also great. Very hard workers! Rooms were very pretty, pillows/comforters were very fluffy/comfy, but it got very hot at night, though (June) even with AC cranked up. Staff provided an extra fan for the room, which helped a bit. Andy at Fire & Ice Spa was AMAZING. I’ve had a LOT of massages, but this was the best by far. I can hardly wait to come back in the future and get another massage from Andy! However, our experience at the B&Gs restaurant for dinner was subpar -at best. The Maître d’ sat us immediately for our reservation and then didn’t stop by our table again for 15 min when we asked him for a menu and water. Another 15 min later of no service, my husband pulled the Maître d’ aside and said if the service was expected to remain this poor, we would leave to eat somewhere else. At this point, the guy upped his game a bit and took our order. Our meal was good and he comp’ed our drinks as an apology for the poor service. Another point of irritation was that the Maître d’ ONLY spoke to my husband and wouldn’t look at me or acknowledge my existence…the whole time. I’m not used to blatant sexism. I was not impressed. Beyond the Maître d, though, we very much enjoyed our stay at Bergwelt and would definitely stay again.
BERGWELT GRINDELWALD | ALPINE DESIGN RESORT places you next to First Cable Car and within a 10-minute walk of Indoor Rope Park. This 90-room, 3.5-star hotel has ski-in/ski-out access, a full-service spa, and free breakfast.
Start your day off right with a free buffet breakfast offered each morning. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Get a pick-me-up at the coffee shop/cafe.
Guests can expect free WiFi and 40-inch flat-screen TVs with Netflix. Beds sport premium bedding and bathrooms offer hair dryers and bathrobes. Other standard amenities include free minibar items, safes, and phones.
Guests of BERGWELT GRINDELWALD | ALPINE DESIGN RESORT have access to ski-in/ski-out access, a full-service spa, and an indoor pool. Self parking is offered for CHF 28 per night. Multilingual staff at the 24-hour front desk can assist with access to locker space, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski hotel include an outdoor pool, free WiFi in public areas, and a library.
The property is beautiful and it has a very sophisticated and cool vibe. I loved the black marble bathroom, although I didn't care for the open shower concept with no door. The bed and pillows were very comfortable. The room was a little dark for my tastes, but others may like that. All of Grindelwald has a terrible fly problem and it is terribly upsetting when you are trying to eat, whether inside or out.
The views and location are spectacular in Grindelwald. Eduardo at front desk was friendly, helpful and got us checked in and ready. Hotel is beautiful, modern and well-equipped. Breakfast buffet & coffee is fantastic and bar staff in the PM is also great. Very hard workers! Rooms were very pretty, pillows/comforters were very fluffy/comfy, but it got very hot at night, though (June) even with AC cranked up. Staff provided an extra fan for the room, which helped a bit. Andy at Fire & Ice Spa was AMAZING. I’ve had a LOT of massages, but this was the best by far. I can hardly wait to come back in the future and get another massage from Andy! However, our experience at the B&Gs restaurant for dinner was subpar -at best. The Maître d’ sat us immediately for our reservation and then didn’t stop by our table again for 15 min when we asked him for a menu and water. Another 15 min later of no service, my husband pulled the Maître d’ aside and said if the service was expected to remain this poor, we would leave to eat somewhere else. At this point, the guy upped his game a bit and took our order. Our meal was good and he comp’ed our drinks as an apology for the poor service. Another point of irritation was that the Maître d’ ONLY spoke to my husband and wouldn’t look at me or acknowledge my existence…the whole time. I’m not used to blatant sexism. I was not impressed. Beyond the Maître d, though, we very much enjoyed our stay at Bergwelt and would definitely stay again.
Dear Tessa Thank you for your stay and your detailed review. We are very pleased that you had a great time with us and we are happy to share your feedback with our entire team. We will pass on your personal words to the staff. Regarding your culinary experience, we sincerely apologise. We are sorry that we could not convince you of our service. Thank you again for your honest feedback, which is very valuable to us. We look forward to welcoming you back soon.
Dear Nancy Thank you for staying with us and giving us a great review. We are happy that you enjoyed the room including the bed and pillows. We do apologize if you could not enjoy your meals completely. Our team will be happy to welcome you back soon in Grindelwald.