Very clean, modern, great customer service
The management implemented a new process where on the last day of your visit your parking access key is disabled causing a traffic jam at unmanned parking deck payment gates. People had no idea what to do because they didn’t get a ticket when they came in because of hotel parking card. As a group of hotel guests we spent 45 minutes working together to learn you must hit lost ticket button then pay $7. One guest didn’t have her credit card because she left her belongings at the hotel front door to get her car. I paid for her parking for her. This demonstrates how poor management causes a bad experience for everyone. Groups of guests vowing to never return to that hotel. Hotel personnel having to defend a chaotic decision, a manager that may lose his job, and an owner losing valuable future revenue.
Nice, new and clean!!! We enjoyed our stay and are very likely to use this hotel again, especially once it’s warm enough for the pool!!
Great corner rooms with huge floor to ceiling windows.
5 pm - Tried to check in. Long line to check in desk - everyone told no rooms ready and they had no idea when any would be. They wouldn’t even check us in. Told to wait to see if something opened up. Hotel had people waiting all over the hotel for rooms. Sad situation. After we pleaded that we had just driven 600 miles for sons engagement party at 6 pm and had to get dressed, we were sent to another hotel. Ended up late for the party. Shame on Marriott/ could of at least called it texted.
It was 10 out of 10 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
What a wonderful experience. My wife and I went for an event that started at 4 p.m. which was unfortunately their check-in time. We called about a week early to request an early check-in and they asked us to call morning of. We called morning if they said they’d do their best and give me a call if they could get a room ready. Not only did they call by they called by 10 a.m. staff was extremely pleasant when we got there. The room was lovely. I don’t know if or when we will go back to Greenville, but I do know this is where we will be staying. A++
Very nice, new hotel, very clean and accommodating. I would suggest to move the complimentary breakfast time to 10:00 am, not 9:00 am. Many travelers are from Central and Western time zones and don't want to get up at 7:00 am our time while on vacation just so we don't miss breakfast.
Located in Greenville Downtown, SpringHill Suites by Marriott Greenville Downtown is a leisurely stroll from popular sights such as The Peace Center and Bon Secours Wellness Arena. This hotel has 166 rooms and welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.
All 166 rooms feature sofa beds, refrigerators, and coffee makers. 49-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other amenities include hair dryers, safes, and phones.
Guests of SpringHill Suites by Marriott Greenville Downtown enjoy a 24-hour gym, free WiFi in public areas, and conference space. Parking is USD 7 per night (USD 18 per night for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle during limited hours. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a business center, a seasonal outdoor pool, and a computer station.
Very clean, modern, great customer service
Dear Guest, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at SpringHill Suites Greenville Downtown, I invite you to come back and stay with us again whenever you are in the area! Sincerely, Derek Cooper, General Manager
Dear Guest, it was a pleasure receiving your fantastic rating for SpringHill Suites Greenville Downtown. We are delighted you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit. Sincerely, Derek Cooper, General Manager
Dear Guest, thank you for the generous rating of SpringHill Suites Greenville Downtown. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to our city. Sincerely, Derek Cooper, General Manager
The management implemented a new process where on the last day of your visit your parking access key is disabled causing a traffic jam at unmanned parking deck payment gates. People had no idea what to do because they didn’t get a ticket when they came in because of hotel parking card. As a group of hotel guests we spent 45 minutes working together to learn you must hit lost ticket button then pay $7. One guest didn’t have her credit card because she left her belongings at the hotel front door to get her car. I paid for her parking for her. This demonstrates how poor management causes a bad experience for everyone. Groups of guests vowing to never return to that hotel. Hotel personnel having to defend a chaotic decision, a manager that may lose his job, and an owner losing valuable future revenue.
Dear Guest, thank you for taking the time to evaluate our hotel. We are truly sorry your stay was not the positive experience you deserve. We want every guest to have an exceptional stay, and if given the opportunity, we would have taken measures to address every concern during your visit. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Sincerely, Derek Cooper, General Manager
Dear Guest, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Derek Cooper, Hotel Manager
Dear Guest, it was a pleasure having you as our guest at Springhill Suites Greenville Downtown. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Derek Cooper, Hotel Manager
Dear Guest, thank you for choosing Springhill Suites Greenville Downtown and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Derek Cooper, Hotel Manager
Nice, new and clean!!! We enjoyed our stay and are very likely to use this hotel again, especially once it’s warm enough for the pool!!
Dear Guest, we appreciate you taking the time to write a review about your recent visit to SpringHill Suites Greenville Downtown. Your feedback is essential to us. It was a pleasure to read how much you enjoyed your stay at our modern and refreshing hotel. Thank you again; we love knowing you will return soon. Sincerely, Derek Cooper, Hotel Manager
Great corner rooms with huge floor to ceiling windows.
Dear Tom, thank you for staying at SpringHill Suites Greenville Downtown. It is a pleasure to know you had a good time with us and loved our well-appointed accommodations. We enjoyed hosting you and look forward to seeing you again soon. Sincerely, Derek Cooper Assistant General Manager
Dear Guest, we appreciate you taking the time to write a review about your recent visit to SpringHill Suites Greenville Downtown. Your feedback is essential to us, particularly as a new hotel. It was a pleasure to read how much you enjoyed our modern, refreshing accommodations and our thoughtful associates. Thank you for choosing us for your visit to our beautiful city, and we hope to have another occasion to host you in the future. Sincerely, Derek Cooper General Manager