Holiday Inn Genoa City4.0 out of 5.0
Recent guest reviews
If you travel by car, like we did, it is helpful to prepare the exact route to the hotel beforehand.The hotel is on a busy road and its location is a perfect place to start exploring the city. It is about half an hour walking towards the city center. Rooms are clean and comfortable. Front desk staff are very helpful. Breakfast is a little packed. There is a good alternative five minutes away from the hotel towards the city where there is a little market with fresh products. The hotel has two parking placces. The one which is further away is the easiest to park your car. It is a challenge to find your way in to both parkings. It is very small like the streets of the city center. A great hotel to stayat.
Well - normally you like Italian Lifestyle or you do not like it. Sometimes it is too easy going "No problemo" for them while you see already a total desaster. Also breakfast in Italy: One sweet cornetto filled with some spread (filled super sweet croissant) and one espresso just standing at the bar. Terrible. I dislike it. But when you go to HI in Genoa you arrive in a different world and it has something to do with the understanding of the word hospitality. It has something to do with the operator of the hotel: CHC - who also runs HI Express Bologna where stayed few days later and we experienced the same kind of hospitality. We stayed in total two nights in Genoa - one before cruise and one after. Unfortunately the distance to the port is not so close that you should use the offer to park a little cheaper while you are cruising. For sure you will need a taxi to get to and from the ship and so it might be easier and cheaper to use the cruise terminal's valet parking instead. I am shipspotter and we need always two seperate beds. Everything was well prepared: I got the best room for that but unfortunately the previous guest smoked in the room although it is forbidden. We really could not stay. Normally I would expected that someone would say: where is the problem. It's just the little smell of smoke. BUT I must say: although we used already bathroom and unpacked: they offered us immediately to change the room. I had still the great view but no more sepearate bed. They supplied us with a second blanket immediately so that it was ok for the night. On the return they gave us a Junior Suite as a little compensation/excuse for the first night incident smoke. When we saw the breakfast we were totally surprised: I thought Italians will be killed by Mother Nature for having diabetes for all the pasta and bread made of wheat. But with the healthy corners they offered here I was surprised to learn: you can also have all the Italian delights but healthier. Very nice was the Regional Corner with all the specialities from Liguria and later we found the same in Bologna with specialities from Emilia-Romagna. Something I think it is behind the idea of hospitality of CHC. Also they support charity if you return your key cards and not taking them back as souvenir. I must say the only disadvantage is really the location: at the other end of the city centre and you need some tranquillizer before you reach Genoa: finding the garage and getting in could develop to a nightmare as they have two garages (one with direct access to the hotel which we did not find - and one easier to find - but no direct access) and it would be good to have the number of the hotel in your smartphone ready to communicate and to let them guide you in. But as said: with the friendly and helpful front desk agents you accept minor difficulties.
I just stayed one night at Holiday Inn, the hotel is quiet, nice big room. Clean with all the amenities. The location of this hotel is very nice if you make a cruise from Genova, the passenger terminal is just 10 minutes walk. To go the city the hotel is about 10 or 15 min by bus. Good solution for a quick stay.
We stayed here the night before our MSC cruise, and it was a perfect choice. It is very near the cruise port, and we were able to watch our cruise ship back into its berth on Christmas Eve morning. (Very Exciting!) The room was clean, with comfy bed and excellent shower. They even left us a free panettone type cake in the room! (Our adult children weren't lucky enough to get one!) I slept well, and enjoyed the breakfast. Would definitely stay again....
We had planned to arrive via walking and metro but were greeted by heavy rain upon our arrival at the Genoa train station so we took a taxi. I asked before we got in, and he said 20€, and given the rainy weather, I said ok. When I got to the hotel, the front desk guy who checked us in said it should have been 10-15€. It was 20€ the next day to the ship so who knows? The hotel is surrounded by busy roads. We were promptly checked in and assigned Room 726. This was a top floor, corner room with magnificent views towards the harbor (had it not been so rainy). The room was quiet the entire time. On entry, there was a closet with a safe. There was a chair in the corner across from the bed. The bed was by the wall with the entry door and was comfortable with extra pillows as requested. There was a small sofa along the wall with the window which had a full balcony behind it. There was a door to access the balcony, but due to the weather, I only stepped out once to take a picture of the MSC cruise ship we would travel on the next week. Continuing on around this weirdly shaped room was a desk with a chair and the bathroom just behind it to the right. The bathroom had a toilet, a sink area, and a shower-but no tub. Upon arrival, the room was very stuffy. I tried to get cool air, but the a/c was off so I called the front desk and for the first time ever in Europe, they turned the air in my room on for me. I was impressed. I am not sure if they do this for everybody or if it was because I am Spire IHG level, but they did it, and it made a big difference. Because of my status, I was offered a free drink or points at check-in and chose the welcome points. I also received a free drink with dinner offer with my on-line reservation. I had dinner reservations about 1km away but canceled due to the rain. The hotel restaurant didn’t open for dinner until 19h30 (7:30pm) so I asked the front desk for a menu. The à la carte prices were very high, and the selections didn’t look that good so I asked if there was anything nearby. He recommended Delyzia, which was about 300 m away just across from the Dinegro metro stop, but beware, the restaurant is set back from the street. We walked by and another 100m before we realized we must have gone past it. It was decent pizza at a very reasonable price. We spent 19€, for 2 pizza and 2 soft drinks, plus the annoying Italian cover charge! We got a good night’s sleep and ventured down for breakfast, which I had included in our reservation. This is the main reason I am giving a 4 and not a 5. It was very crowded with many items slowly restocked. There were only scrambled?? Eggs and no eggs made to order. There were too many children running around poking fingers here and there. The staff was working hard to restock but needed a more efficient set up with which to work. It was my worst hotel breakfast on this European trip. We were given a later check-out because of my status and left about 1 pm (13h) and along with another couple who were leaving at the same time for the same ship, had a taxi cab race to the ship. Theirs went to the arrival stop so we won the race to the departure drop off, but again paid 20€ as was negotiated between the front desk and the cab when they called. Since it was still raining, we agreed. In conclusion, I think I would enjoy this hotel on a future stay in Genoa, either before a cruise or just on a visit to see the city more in depth. Our room was great, although weirdly shaped, with great views of the harbor. The wifi worked perfectly, everything was clean, and the bed was very comfortable. If we stayed there when it was dryer, I think I could deal with the location better. The breakfast has much room for improvement, and if the hotel wishes to compete with local restaurants, the dinner menu needs some updating, better pricing, and maybe some full meal choices.
People not nice, breakfast servers rude, rooms Ok, only one of the 3 rooms in the same floor got sleepers ,rope and complimentary waters. Front desk customer service super nice, we did not like the hotel, we all had complains in different days and situations. We would not recommend this hotel, sorry
This hotel is situated not near the center of Genoa. You can get there by metro or bus just in 10 minutes. It is situated near port and near the road, but the audibility of it is not high. Hotel is rahter calm and quite place. Staff is helpful (however some are more than others - it depends which person you will meet). Room was very clean. You can use teapot and make some tea. Bathroom is ok, but didn't like that shower don't have door - only a glass screen (floor gets wet fast and not easy to wash hear). As well hairdryer was terrible - it turned off by itself after some minutes of usage and you have to wait a minute or two before it starts work again (as we stayed only one night - didn't report to hotel staff). It took a lot of time to dry my thick hair. As well there were a problem with towels and shampoo - shampoo was for one person (we were 3!) and towels only for 2. Breakfast was ok - it is possible to find something you like. Can make good coffee, "juice" was terrrible - too sweet like limonade.
We had transportation for the week while we were there so was not a problem but to walk to downtown anywhere was several km away. That said, rooms were clean and comfortable but the bar closed waaaay tooo early with guests still in the lobby every night.
Ok, so it was a last minute booking, and we arrived at 11:15pm. But a little bit of charm at check-in would have gone a very long way. Car park access was a real challenge - the main park was apparently full, although it didn't look it, so we had a convoluted drive around Genoa to get to a badly sign posted, seriously steep curved access ramp and park on a rooftop,. Then had to wait 10 minutes for a buzzer to be answered to let us in. To be fair when we addressed this at checkout they deducted the parking charge. Breakfast was included, standard 2 star fair, but enough to refuel before we hit the autostrada. Rooms were fine, reasonably spacious, and clean. So overall, our experience would have been completely different if the young lady on reception had been in any way welcoming, and had explained things clearly.
Checked in for two nights comfy hotel, friendly staff.Easy to walk to main railway station. Loved the bed good room size, friendly barman. Great breakfast choice and quality Would definitely visit the Holiday Inn Genoa City again.
- Close to Galata Maritime Museum and La Lanterna
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- 24-hour fitness center
Holiday Inn Genoa City places you within a mile (2 km) of popular attractions like Galata Maritime Museum and La Lanterna. This 134-room, 4-star hotel has a restaurant along with conveniences like a 24-hour fitness center and free in-room WiFi. Also close to this Genoa hotel are Palazzo di San Giorgio and National Ligurian Gallery at the Spinola Palace.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.
All 134 soundproofed rooms feature minibars, coffee makers, and laptop-compatible safes. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.
Holiday Inn Genoa City features a 24-hour fitness center, free WiFi in public areas, and 4 meeting rooms. Self parking is offered for EUR 12 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this family-friendly hotel include a business center, express check-in, and free newspapers.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 1283 reviews