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Best Western Plus City Hotel

4.0 out of 5.0

Recent guest reviews

I was robbed at the front desk of this hotel. The reception staff behaved with us arrogant. In the presence of 3 cameras at reception, no one gave us access to the records. The hotel manager was on holiday, until the end of our stay and then did not get in touch with us personally. We received several emails later from management that explain that they do not take responsibility for what happened. Although the staff at the front desk we reassured that if it is determined that I was robbed in the territory of the hotel, they are responsible. Something that the video of 3 cameras proves. I do not recommend this hotel, we have not got such an attitude anywhere in the world!

Stayed at this hotel for 4 nights. The signage for the hotel is small so it is not easy to find. The location is good. The elevator is small and slow. One day it took us 20 minutes for an elevator. Then the room we had was small. There was no room to move around as the bed took up the room. The bathroom was just as bad, I am not super skinny but not obese and I had to squeeze into the shower. As for the breakfast it is ok, but the egg water is not hot so it took 20 minutes for a soft boiled egg.

We were originally booked at the Bristol Palace but were immensely disappointed with the hotel and service so we switched hotels. The Best Western offered nicer service, cleaner hotels and rooms, better location, functioning wifi and an overall more pleasant stay. It might be less charming than other options as it is a typical modern hotel, but its nice to find a place where everything works and is well put together. Definitely a recommended option for Genoa.

We were not disappointed on our decision to book this hotel for 5 nights. The location is excellent, in a courtyard off the street, so no traffic noise. The surrounding streets are full of the top end designer stores so very clean. The walk to the harbour is quick and easy, the metro stop is a minute away and the shops right near by. The family room was a good size, very comfortable, very clean, good modern bathroom. The spa was a great extra although the jacuzzi was out of order which was disappointing. Breakfast room is nice and a good selection for all. Good staff and service. Genoa really surprised us, we had a great time.

Really loved staying here- never stayed at a Best Western as usually in the UK they're not the best. The breakfast was to die for with lots of local products to eat (focaccia was delicious) and there's was lots of choice. The rooms were nice; good wifi, good TV and comfy beds with lovely bathrooms. Only thing that could be improved would be the bunk beds in a family room- wasn't much room for a tall person. Overall such a nice place also great value for money!

This hotel has an excellent location in the heart of the old town of Genoa, the price includes breakfast, the rooms are comfortable, the service is very good. You are at walking distance from the Cathedral, and they have a bike cycle that takes you all over town for a few dollars

3 years ago I reviewed this hotel after being in 13 cities. Now I went again (after visiting more than 23 cities) and it is better in so many ways. They renovated it. Now it has a gym, that's why it is PLUS. They park your car, but you could leave it at the front of the hotel. You don't need the universal adapter. They have the USB connector on the wall on the night table. If you like to use your clothes ironed like me just ask for it and they will take it to your room. The bathroom has a dispenser of disposable plastic bags. Not one hotel I visited in the past has this. The breakfast is my favorite. Salmon, burrata, whole mozarella cheese, all kinds of bread, croissants, eggs broiled and scrambled, cereals, jams, different cheeses, yogurt, fruits, ham, salami, pancake and syrup, juices, milk and coffee, biscuits, cakes, muffins, etc. The staff was very helpful and kind. This will always be the most economic hotel in Europe. Thank you Best Western Plus of Genoa.

Great find from among the hotels offered from a search engine. Convenient to walk to town and waterfront. Efficient helpful staff. A lovely room overlooking the rooftops. Taken by surprise at the leisure facilities in the basement, with a Jacuzzi, tropical shower, steam room, sauna, and relaxation room. Robes and flip flops supplied. Just couldn't work out how to operate steam room. Breakfast was a revelation! Choice of coffee - we had cappuccino. Made to order juices from a selection of fruit and veg. Cereals, delicious yoghurts, pastries, and hot food - eggs, bacon, sausages etc. And all for 6 euros!

I absolutely loved my stay at this hotel. Location was amazing, walking distance to endless choices for cafes, restaurants, shops and to Porto Antico. Very modern, clean and great staff. The first hotel I have been to that you can plug your phone for charge through USB. Even though I had my Italian adapter, it was a nice touch. They had a couple of restaurants and a full on spa that I didn't get around to try. The cocktail bar just out side the hotel was very nice and reasonable, literally a few feet!

We speak Italian English and Spanish so language isn't the barrier. When asked for a recommendation for a restaurant that was gluten free we were sent to two restaurants that had NOTHING on the menu that was gluten free. Also when we checked in the room had not been cleaned and a argument followed in Italian amongst the staff about moving us a floor or making us wait 3 hours. So 3 hours it was..... Don't ask this hotel for directions and rely on your GPS on your phone. Off street parking and good breakfast as well as clean rooms.

Via San Sebastiano 6 Genoa GE

Hotel highlights

  • Walking distance to Palazzo Rosso and White Palace
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Health club

Located in Genoa Historical Centre, Best Western Plus City Hotel is adjacent to Teatro Carlo Felice and within a 10-minute walk of other popular attractions like Piazza de Ferrari. This 64-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a health club. Palazzo Ducale and Old Port are also within a short walk.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM.


Best Western Plus City Hotel's 64 rooms are soundproofed and provide minibars, coffee makers, and free newspapers. 42-inch TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Safes, phones, and desks are other standard amenities.

Property features

At Best Western Plus City Hotel, guests have access to a health club, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for EUR 30 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Room options

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

King 1 | Sleeps 3

Standard Room, 1 King Bed, Non Smoking (Bunk beds)

King 1 | Sleeps 4

Suite, 1 King Bed, Non Smoking, City View (Bunk beds)

King 1 | Sleeps 4

Standard Room, 1 Twin Bed, Non Smoking

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

91% of guests recommend this hotel

Total of 1278 reviews