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Best Western Plus City Hotel

4.0 out of 5.0

Recent guest reviews

Excellent central location in historical area while very quiet. Fabulous breakfast, plenty of choices. Helpful staff. Family rooms could be bigger. Small but very good relaxation area incl sauna and hot tub available at limited time but free of charge.

The hotel is in the middle of Genova, everything is in walking distance. The staff, the service was perfect. The breakfast was the same every day but good choice for the most needs. The room was cozy and comfortable. The spa is small but there is a jacuzzi, a Turkish bath, a sauna. The Wi-Fi connection was instable and slow. If we return to Genova, we will choose this hotel again.

This hotel is in a GREAT location and within walking distance of everything you would want to see in Genoa. Rooms are a good size and comfortable, AC was great. Staff were super friendly and welcoming.

My family of four booked a room with bunk beds , the rooms were clean the hotel was immaculate, the staff were extremely helpful and friendly . I booked the room with breakfast and I was very pleased with the breakfast, the staff were so nice my son didn’t like the coffee the staff made him a cappuccino with a smiley face . The hotel is in walking distance to everything . We stayed her 2 nights before taking a cruise . I would definitely recommend this hotel .

My third visit to this excellent hotel and the service particularly at Reception gets better and better. It is located in a small square just off the smart via Roma. The hotel is handily placed near to Piazza Ferrari which in my opinion is the best part of Genoa and a short walk to the Port.

On the negative side - Upon arrival the lady receptionist refused to acknowledge that we had paid for Bed & Breakfast and charged us for breakfast although we had paid for it when we booked. Also it was sweltering hot at night she also refused to give us a fan and insisted the rule for the air conditioning was 1st of June - this was on the 28th of May. Also we asked for feather pillows for both of us but they only gave for one person. We were on the 7th floor but we had to have windows wide open as it was hot and there was a lot of neighborhood noise well into the early hours of the morning so we did not get much sleep. On the positive side, its very central to everything we wanted to do and the breakfast staff were excellent with loads of choice with fresh fruit and fresh products.

The fact that it is on what appears to be a cul de sac is great as it is very quiet, but is misleading - it is actually a small through street. Hotel staff was very helpful. Worth noting: - you need to use your room key to get the elevator to go to any sleeping floor - there is a great hot tub, salt room, steam room, and sauna hidden in the -2 floor (there are drinks and apples in the salt room) The in hotel restaurant is great, and run by an outside group. It is very popular with the locals so do make an evening reservation (and try the almond shrimp).

5 minute walk from De Ferrari Metro station. Very good hotel with great breakfast for a reasonable price. I chose to stay in Genoa to visit Cinque Terre area. Staff at this hotel is very kind and helpful. I enjoyed my stay at this hotel. I will definitely return.

We asked the system for a hotel close to the centre and it came up with an excellent choice. Very convenient for shops, restaurants and transport. On the first evening we strolled around the narrow streets (you could call them alleys, snickets, ginnels, or a number of other UK names) and down to the port area. The rooms are well appointed and spacious with very good sized beds. The room facilities are excellent and my colleague said the gym and spa were worth a visit (I decided to stay unfit). Breakfast is a good spread in a light airy room with pleasant serving staff.

We stayed in this hotel for 2 nights to travel to Cinque Terre for the day. It was a very pleasant stay with excellent staff. Everyone we spoke with was pleasant and helpful! The staff helped us find an AiC certified (gluten free) restaurant close by which was extremely helpful. The menu for the restaurant on site is pretty much all sea food (unfortunately for me!) Our room was comfortable and a decent size. The bathroom was well equipped and I loved that they had thought of environmentally friendly alternatives to soap and conditioner by having dispensers instead. The wellness centre was perfect after our hike during the day. While it was open and free to use, the sauna wasn't functioning after 9 pm. You can use your card to use the Turkish bath and all the other amenities are still free to use after 9 pm. We enjoyed the breakfast thoroughly! They had lots of gluten free options for me and lots of variety and fresh items in general. By far the best breakfast we had during our trip to Italy. My only “complaint” would be our cards didn’t work in the one elevator. We could only use the service elevator to go up which caused for quite a bit of confusion and frustration when we were tired and just trying to check in or get back to our room. We figured it out but even after getting help from the front desk it went from not working in either elevator to only working in the service elevator.

Via San Sebastiano 6 Genoa GE

Hotel highlights

  • Walking distance to Chiossone Museum of Oriental Art (Museo d'Arte Orientale) and Piazza de Ferrari
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Genoa Historical Centre, Best Western Plus City Hotel is adjacent to Teatro Carlo Felice and within a 5-minute walk of other popular sights like Piazza de Ferrari. This 64-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and free in-room WiFi.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.


Guests can expect to find free WiFi and 42-inch a TV with cable channels and a DVD player. Beds are dressed in premium bedding and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a sofa bed, a minibar, and a coffee maker.

Property features

Guests staying at Best Western Plus City Hotel enjoy access to a full-service spa, a health club, and free WiFi in public areas. Valet parking is offered for EUR 30 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this spa hotel include a 24-hour business center, coffee/tea in a common area, and express check-in.

Room options

Suite, 1 King Bed, Non Smoking, City View (Bunk beds)

King 1 | Sleeps 4

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

King 1 | Sleeps 3

Standard Room, 1 King Bed, Non Smoking (Bunk beds)

King 1 | Sleeps 4

Standard Room, 1 King Bed, Terrace, City View

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

91.0% of guests recommend this hotel

Total of 1521 reviews

Best Western Plus City Hotel

Via San Sebastiano 6, Genoa, GE 16123
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.