Gay Village Vacation Packages

First up, there's no air con. So if that's a must have then forget about this place - at least in their standard rooms. It wasn't even a particularly hot day and it was still sweltering. Unfortunately the staff could not do anything about it, either. The pool was a bit green and murky, lots of maintenance going on. And the room doors slam very hard - no soft close doors here. Which is a shame as you hear them slamming all night. I'll probably sidestep this hotel next time I'm staying in Sheffield. You also have to pay £10 for parking for 24 hours.

Great property and location

Excellent stay! Would highly recommend

Despite the stated check-in time being 11am to midnight, we were rudely spoken to on the phone by the manager when we arrived to check in at 11pm after a long work day plus hours of driving all because we hadn't replied to some messages about check in, all whilst we were driving I might add, so he's annoyed becuase we didn't text and drive! We expected to arrive and for check in to go smoothly, however, the underground parking is not guaranteed if you arrive late, and you have to pay an additional £20 per night on top of your room fees if you want to park your car in the buildings car park. This is not made clear on the listing, at time of booking it simply read "parking is available". The balcony door was also not opened by any of the provided keys, and when questioned about this the listing manager said "what do you mean" "use the key mate and open it". Once again horrendous customer service, which leaves a bitter taste in your mouth. The security guard at the front desk was polite and extremely helpful, and he was also the one sent up to help with the balcony door, and he did fix the issue which was nice. Overall the apartment cant really be faulted. Just naff customer service from someone who doesn't know how to speak to and treat their tennants with respect. We left the place spotless and it still took 4 days of having to message the Staysavvyaccommodation guy on whatsapp to get our deposit back. I never leave negative reviews but that's my honest experience.