Renovated in 2016, Holiday Inn Express Gatlinburg Downtown, an IHG Hotel offers an indoor pool, free WiFi in public areas, and a business center. You can take advantage of free parking, along with an area shuttle for a fee. The front desk is staffed 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include a computer station, free newspapers, and laundry facilities.