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Sutton Hotel Hakata City

3.0 star property

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Photo gallery for Sutton Hotel Hakata City

A tall building with a sign for a hotel on the side.
Interior entrance
A spacious lobby with wooden flooring, a vending machine, and several seating areas with tables and chairs.
A hotel room with two beds, a desk with a computer, a window with blinds, and a wardrobe.
Breakfast served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
3-4-8 Hakata-Ekimae, Fukuoka, Fukuoka-ken, 812-0011
  • Place, Sumiyoshi Shrine
    ‪6 min walk‬
  • Place, Canal City Hakata
    ‪6 min walk‬
  • Place, Kushida Shrine
    ‪11 min walk‬
  • Airport, Fukuoka (FUK)
    ‪6 min drive‬

Room options

View all photos for Deluxe Single Room, Non Smoking

A hotel room with a large bed, a desk with a computer, a television, and a window with curtains.

Deluxe Single Room, Non Smoking

8.4 out of 10
Very good
(51 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Twin Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a nightstand with a lamp, a framed picture on the wall, and a bathroom door.

Superior Twin Room, 2 Twin Beds, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Suite, Non Smoking

A hotel room with two beds, a sofa, a TV, and a small table.

Family Suite, Non Smoking

  • 393 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room, 1 Double Bed, Non Smoking

A hotel room with a bed, desk, chair, television, and a nightstand with a lamp.

Standard Double Room, 1 Double Bed, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Hollywood Twin, Non Smoking

Hollywood Twin, Non Smoking | Desk, WiFi (free), bed sheets

Hollywood Twin, Non Smoking

8.0 out of 10
Very good
(9 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking | Desk, WiFi (free), bed sheets

Deluxe Double Room, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room Non-smoking

A hotel room with a bed, a desk with a TV, a chair, a lamp, and a picture on the wall.

Deluxe Double Room Non-smoking

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Suite Room Non-Smoking

A hotel room with two beds, a TV, a desk, and a bathroom with a mirror.

Family Suite Room Non-Smoking

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Single Room Non-smoking

A hotel room with a large bed, a nightstand with a lamp, a telephone, and a framed picture on the wall.

Deluxe Single Room Non-smoking

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

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About the neighborhood

Fukuoka

Located in Hakata Ward within a short walk of Canal City Hakata, Sutton Hotel Hakata City is within a few miles (5 km) of other popular sights such as Port of Hakata. This 162-room, 3-star hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and coffee/tea in a common area. It's connected to the convention center in central Fukuoka and also close to Marine Messe Fukuoka and Ohori Park.

What's nearby

  • Sumiyoshi Shrine - 6 min walk - 0.3 miles
  • Amu Plaza Hakata - 6 min walk - 0.3 miles
  • Canal City Hakata - 6 min walk - 0.3 miles
  • Kushida Shrine - 11 min walk - 0.6 miles
  • Fukuoka Anpanman Children's Museum - 18 min walk - 1.0 mile

Getting around

  • Hakata Station - 6 min walk
  • Gion Station - 10 min walk
  • Fukuoka Airport (FUK) - 14 min drive

Restaurants

  • ‪麺屋たいそん 博多駅前創業店 - ‬3 min walk
  • ‪The Lounge - ‬2 min walk
  • ‪元祖ぴかいち - ‬3 min walk
  • ‪はじめの一歩 - ‬1 min walk
  • ‪ダメヤカレー - ‬3 min walk

About this property

Sutton Hotel Hakata City

Guests of Sutton Hotel Hakata City enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. This hotel also has a vending machine.
32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Other standard amenities include refrigerators, phones, and desks.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (JPY 1,400 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 8:30 AM for a fee: JPY 1,500 for adults and JPY 800 for children
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Yakitori Sumiyoshi

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in fee: JPY 1000
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: JPY 1000

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 1500 for adults and JPY 800 for children
  • Nearby parking fee: JPY 1400 per night (33 ft away)
  • Early check-in fee: JPY 1000 (subject to availability)
  • Late check-out fee: JPY 1000 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hakata City Hotel
Sutton Hakata
Sutton Hakata City
Sutton Hakata City Fukuoka
Sutton Hotel Hakata
Sutton Hotel Hakata City
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel Fukuoka

Frequently asked questions

Are free cancellation options available at Sutton Hotel Hakata City?

Sutton Hotel Hakata City provides free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Sutton Hotel Hakata City?

As of Aug 7, 2026, prices found for a 1-night stay for 2 adults at Sutton Hotel Hakata City on Aug 30, 2026 start from $60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Sutton Hotel Hakata City?

This hotel is situated in Hakata Ward, just steps from Rakusuien Gardens, and within a 10-minute walk of Canal City Hakata and Amu Plaza Hakata. You'll also find Mizuho PayPay Dome Fukuoka and Fukuoka Anpanman Children's Museum within a short drive.

Will I be able to park at Sutton Hotel Hakata City?

No, there isn't parking at this hotel.

Does Sutton Hotel Hakata City include a casino?

No, Sutton Hotel Hakata City doesn't have a casino.

Is there an indoor pool at Sutton Hotel Hakata City?

No, there is no indoor pool at this hotel.

Is Sutton Hotel Hakata City a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like slippers as well as a restaurant and a 24-hour front desk.

Are there hot tubs at Sutton Hotel Hakata City?

No, this hotel doesn't have a spa tub.

Does Sutton Hotel Hakata City have a restaurant that serves breakfast?

Yes, Sutton Hotel Hakata City serves buffet breakfast for a surcharge each morning at Yakitori Sumiyoshi.

Does Sutton Hotel Hakata City allow pets to stay free of charge?

No, pets aren't allowed at Sutton Hotel Hakata City.

Are there connecting rooms at Sutton Hotel Hakata City?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Sutton Hotel Hakata City?

The closest major airport to Sutton Hotel Hakata City is Fukuoka Airport (FUK), which is 2.5 mi away (14 minutes by car).

Can I book a room with a balcony at Sutton Hotel Hakata City?

No, there aren't any guestrooms with balconies at Sutton Hotel Hakata City.

Sutton Hotel Hakata City Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 322 out of 1003 reviews
Rating 8 - Good. 420 out of 1003 reviews
Rating 6 - Okay. 177 out of 1003 reviews
Rating 4 - Poor. 59 out of 1003 reviews
Rating 2 - Terrible. 25 out of 1003 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Vivian

Liked: Staff & service
Location is very convenient and close to Hakata Station and shopping malls.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Vincent

Liked: Cleanliness
Staff very kind. Japanese breakfast.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Ken

Disliked: Staff & service, amenities, property conditions & facilities
I stayed there one night for business. Although the location is very convenient and close to Hakata station, the property is very old and I couldn’t feel the friendliness and welcoming atmosphere from the staff.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Hironori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's bigger room with small budget.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

WAI CHUN

Liked: Cleanliness, staff & service, amenities
Room is very comfortable. Staff are very helpful and nice. Highly recommended 👍
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great, room was spotless. A nice modern and good sized bathroom. Hotel was in walking distance of Hakata station and plenty of other things to see and do.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Kazuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
that's clean and cheap . so good hotel
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Masako

Liked: Cleanliness, staff & service, property conditions & facilities
Polite staffs and clean room
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location and good price

The room was really nice, clean, spacious. They were offering their rooms good prices. I’ll be back here next visit to Hakata.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Hakata Station but not too close, which ideal since it not chaotic.
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel. Internet was not working though. Though not a problem for me.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Hak Luen

Limited breakfast options, hard bed
Stayed 2 nights in Dec 2025
Verified review

4/10 Poor

Juliano

Disliked: Amenities, property conditions & facilities
Outdated facilities
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Jacquelyn

Liked: Cleanliness, staff & service, room comfort
The room is simple and you get what you paid for. Good enough for an overnight or short stay. Hakata Station and Canal City is walking distance from hotel. I like the quiet neighborhood, although it was a weekend.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

HEE BIN

Liked: Cleanliness, staff & service, amenities
All
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was close to the train station and walkable. We were able to walk to the areas we wanted. The employees were nice by some didn't speak English or Japanese. Many employees were from Nepal.
Stayed 10 nights in Oct 2025
Verified review

6/10 Okay

Hak Luen

Liked: Cleanliness, staff & service
The free wifi is not working. Bed is too hard. Breakfast is basic.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Pretty good service overall
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

SHINJI

great
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

JAE CHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i didn't eat
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Kai Kwong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean and had a traditional style with a wooden floor. It wasn’t fancy, but it felt stylish in a simple and classic way. I booked two rooms, and in one of them the temperature was quite hot. Since the air conditioning is centrally controlled, we couldn’t adjust it ourselves, which was uncomfortable. On the positive side, the rooms had enough space for two people, making the stay comfortable. One unusual aspect was the key system: when the room needed cleaning in the morning, we had to leave the key at the front desk and then pick it up again when returning. Surprisingly, no identification check was required when retrieving the keys. Overall, the experience was good and the cost was affordable. However, the lack of independent air conditioning control and the unstable Wi-Fi connection lowered my rating from 4.5 out of 5 to 4 out of 5.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Mark

Liked: Cleanliness, staff & service
The beds are hard as a rock. My hips are still soar 24 hours later.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of space to store your luggage if you're heavily loaded
Stayed 3 nights in Jul 2025
Verified review

4/10 Poor

Soonhee

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
It was not as good as I thought. It was clean but the atmosphere was not good. According to the itinerary, I canceled the reservation date after the visit to Yufuin and stayed at another hotel nearby, which was even more so. The price was the same, but the hotel level was different. I don't recommend it as a family trip. To be honest, I don't think I will go again.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Opus

Liked: Cleanliness, amenities
Ac not working
Stayed 2 nights in Nov 2025

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