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Recent guest reviews

Fine for a stay over in between flights. Staff was friendly and accommodating. Had some restaurant options in the area

Despite big volume of people, good maintenance. What I would add. In my room we had 2 people two desks two beds one char. Why 1 chair? No good. Also on a website it says pool and sauna opens at 6:00 am, in reality more like 7ish Overall very good. Snacks are good. Restaurant open late, kiosk with sandwiches, apples and water in a gym, croissants at reception

On arrival, they did not have a room for me despite confirmed booking.

Excellent service, and a lot of details that make you feel that there are a staff caring you. I will continue using this hotel in my Frankfurt trips.

Nice upgrade. Thank-you. Such a treat! Was met by smiling faces and any request seen to right away.

It was stylish and clean. Enjoyed the sauna and pool. Appreciated the airport shuttle service. The service desk was helpful; even suggesting a great place to run in the morning. Restaurants and groceries were near-by. Ruanheim is a lovely town. We also ate multiple times at the Kebob House.

hotel staff was very friendly and accommodated our past midnight checkin. The hotel also has free parking.

Worst customer service I have ever experienced. Bathroom cleanliness could have been better

Close to the Frankfurt airport with shuttle bus service (Otherwise there is not much reason to stay in Raunheim.) It was a large, modern hotel, but had too many guests, for not quite enough staff. Advertised as having free wi-fi. The wi-fi had limitation and was overloaded so it was almost impossible get in the room.(There was an extra charge for wi-fi that worked.)The price of the hotel was decent and free breakfast had loads of options. However, there was no coffee maker in room.

Great price, but not a great location, really nowhere to walk to, AC did not work, but the room was clean and comfortable, Staff is friendly and helpful

Small rooms with double beds shoved together to make a full size bed. Practically no closet space. Now parking..don't plan on finding a parking spot easily. People park taking up more space than needed. So my suggestion is don't rent a vehicle and expect a slot unless your handicapped.

the overall service was ok. The wireless was too slow. The room service did not clean the room avery day.

It was a good place, staff was great and location is very close to the airport.

There were three of us on our way back to the US after a show in Nuremberg. NH Frankfurt was the perfect place to stay near the airport the night before our departure. The room was large enough for three, very clean, modern and the staff were friendly and helpful. Good value and comfort. There are several gas stations to top off rental car gas tanks as well as good restaurants only a block away.

Nice pool, breakfast good but to expensive for 20$, For three people in a double room not so much space

Everything was ok, nice pool and sauna, close to the airport, only 10 minutes with the airport shuttle for 5 Euro

I needed a place to spend the night near the Frankfurt airport. It's not that close to the airport, but the drive took only 10 minutes. I used the shuttle twice (arrived from another German city via train, then took shuttle to hotel; then took shuttle to airport again next a.m.); it was comfortable and efficient. The room was quiet and decent. I thought the description promised free wi-fi; actually it only provides 30 min's free wi-fi in the lobby, not in the room. The first staff member did not give me login info. So that was a negative on amenities. Also, the breakfast buffet, which was good, is expensive. Most people seemed to have it included with their room, but I did not. Overall, it was an ok place to stay, but I was disappointed with the wi-fi situation and the high cost of breakfast.

Kelsterbacher Strasse 19 Raunheim HE

Room options

Standard Room (Extra Bed 3 adults)

1 Double Bed and 1 Twin Bed | 3 Twin Beds | Sleeps 3

Family Triple Room

1 Double Bed and 1 Twin Bed | 3 Twin Beds | Sleeps 3

Superior Room

1 Double Bed | 2 Twin Beds | Sleeps 2

Standard Triple Room

1 Double Bed and 1 Twin Bed | 3 Twin Beds | Sleeps 3

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa
  • Indoor pool

NH Frankfurt Airport West places you within a few miles (5 km) of Opel Villas and Opel Factory. This 4-star hotel welcomes guests with 306 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


Rooms

The 306 rooms are soundproofed and have an array of amenities, including refrigerators, minibars, and coffee makers. 40-cm flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Safes, phones, and desks are other standard amenities.


Property features

NH Frankfurt Airport West features a full-service spa, an indoor pool, and a fitness center. If you drive, self parking is EUR 8.00 per day, or you can take advantage of the shuttle from the hotel to the airport at scheduled times for EUR 5.00 per person. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a conference center.

Guest reviews for NH Frankfurt Airport West

Everyone (8) Couples (4) Business (2) Family (5) Friends (2) Other (3)
4
Everyone

By on Mar 5, 2020

Review comment responded on Mar 6, 2020

Dear Guest, Thank you so much for your feedback.Looking forward to welcome you back soon! Kind regards,

4
Partner Couples

Fine for a stay over in between flights. Staff was friendly and accommodating. Had some restaurant options in the area

By on Feb 12, 2020

Review comment responded on Feb 24, 2020

Dear Guest, Thank you very much for taking the time to share your excellent evaluation with us.We are glad, you enjoyed your stay with us and looking forward to see you again in the future. Your

4
Family

Despite big volume of people, good maintenance. What I would add. In my room we had 2 people two desks two beds one char. Why 1 chair? No good. Also on a website it says pool and sauna opens at 6:00 am, in reality more like 7ish Overall very good. Snacks are good. Restaurant open late, kiosk with sandwiches, apples and water in a gym, croissants at reception

By on Aug 26, 2019

Review comment responded on Aug 26, 2019

Thank you very much for trust you have placed on our Hotel and for talking the time to write to us in detail description about your experienced whilst staying with us. I really appreciate your comment, which I have shared with our staff. One of our main premises are to make every guest feel special and cared. We are look forward to welcoming you back at our NH Hotel Frankfurt Airport West. Best Regards

2
Business Business

On arrival, they did not have a room for me despite confirmed booking.

By on Jul 1, 2019

Review comment responded on Jul 2, 2019

Dear Gast, Thank you for your comment, which - as you can imagine - was very disappointing for us. Please accept our sincere apologies for the inconvenience you have endured. please be assured, I will clarify your concern internally! Best,

5
Business Business

Excellent service, and a lot of details that make you feel that there are a staff caring you. I will continue using this hotel in my Frankfurt trips.

By on Jun 10, 2019

Review comment responded on Jun 11, 2019

Dear Guest, thank you so much for your warm feedback regarding your stay in out hotel. I am very happy, that you had such a nice time and I hope, that we can welcome you again very soon. Kind regards

5
Partner Couples

Nice upgrade. Thank-you. Such a treat! Was met by smiling faces and any request seen to right away.

By on May 26, 2019

Review comment responded on May 27, 2019

Dear Guest, It is always a pleasure to receive positive comments from guests who have had a memorable experience of staying with us and your words are very kind and much appreciated. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Kind regards,

5
Partner Couples

It was stylish and clean. Enjoyed the sauna and pool. Appreciated the airport shuttle service. The service desk was helpful; even suggesting a great place to run in the morning. Restaurants and groceries were near-by. Ruanheim is a lovely town. We also ate multiple times at the Kebob House.

By on May 15, 2019

Review comment responded on May 20, 2019

Dear Guest, It is always a pleasure to receive positive comments from guests who have had a memorable experience of staying with us and your words are very kind and much appreciated. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Kind regards,

4
Everyone

By on Apr 10, 2019

Review comment responded on Apr 11, 2019

Dear Guest, thank you for taking the time to evaluate our hotel. We are very happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again. Kind regards,

5
Everyone

hotel staff was very friendly and accommodated our past midnight checkin. The hotel also has free parking.

By on Dec 26, 2018

Review comment responded on May 10, 2019

Dear Guest, thank you very much for your nice Feedback. We strive to keep our guests satisfied every day. All the more, we are glad that we have done everything right with you. We hope to welcome you back again. Kind regards,

1
Everyone

Worst customer service I have ever experienced. Bathroom cleanliness could have been better

By on Oct 3, 2018

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