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Hey Lou Hotel Frankfurt Airport

Riverfront hotel with a restaurant, in the vicinity of The Squaire

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Photo gallery for Hey Lou Hotel Frankfurt Airport

Daily buffet breakfast (EUR 19.95 per person)
Family Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Electric vehicle charging station
Reception
Dinner served, Regional cuisine, garden views

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Isarstrasse 2, Kelsterbach, HE, 65451
  • Place, Taunus Nature Park
    ‪5 min walk‬
  • Place, Monchhofkapelle
    ‪6 min walk‬
  • Place, Macao Casin
    ‪10 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(25 reviews)
  • 194 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Double Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(33 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, 2 Twin Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Twin Room, 2 Twin Beds, Non Smoking

9.2 out of 10
Wonderful
(13 reviews)
  • 193 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 1 Twin Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Single Room, 1 Twin Bed, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room

Family Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Single Room

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Single Room

  • Sleeps 1

View all photos for Business King Room - Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Business King Room - Non-Smoking

  • Sleeps 2

View all photos for Standard King Room - Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard King Room - Non-Smoking

  • Sleeps 2

View all photos for Business Room, 2 Twin Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Business Room, 2 Twin Beds, Non Smoking

  • Sleeps 2

View all photos for Standard Room with Two Single Beds-Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room with Two Single Beds-Non-Smoking

  • Sleeps 2

View all photos for Family Room-Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Family Room-Non-Smoking

  • Sleeps 4

View all photos for Business Single Room

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Business Single Room

  • Sleeps 1

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About the neighborhood

Kelsterbach

Hey Lou Hotel Frankfurt Airport places you within a 15-minute drive of popular attractions such as The Squaire and Deutsche Bank Park. This 234-room, 3-star hotel has conveniences like free in-room WiFi, a free airport shuttle, and a 24-hour business center.

What's nearby

  • Taunus Nature Park - 5 min walk - 0.3 miles
  • Monchhofkapelle - 6 min walk - 0.4 miles
  • Macao Casin - 10 min walk - 0.6 miles
  • Wasserwerk Hattersheim - 15 min drive - 5.0 miles
  • Frankfurt Trade Fair - 16 min drive - 13.4 miles

Getting around

  • Kelsterbach S-Bahn - 6 min drive
  • Frankfurt am Main Flughafen Regional Station - 8 min drive
  • Frankfurt Airport (FRA) - 14 min drive

Restaurants

  • ‪WasserCraftWerk - ‬1 min walk
  • ‪Hotel NH Frankfurt Airport West - ‬5 min drive
  • ‪Kaizen Fine Asian - ‬6 min drive
  • ‪Pinta Beach - ‬7 min drive
  • ‪Ristorante La Perla - ‬6 min drive

About this property

Hey Lou Hotel Frankfurt Airport

Riverfront hotel with a restaurant, in the vicinity of The Squaire
Guests of Hey Lou Hotel Frankfurt Airport enjoy access to free WiFi in public areas, meeting rooms, and conference space. If you drive, self parking is EUR 15.00 per day, or you can take advantage of the free airport shuttle (available on request). The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include a 24-hour business center, a terrace, and a vending machine.
Guests can expect to find free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Desks, wardrobes or closets, and desk chairs are also available. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 6:00 AM to 10:30 PM at scheduled times and on request
  • Self parking on site (EUR 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; EUR 19.95 for adults and EUR 9.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brauhaus
  • Craft-Beer-Brewery

Things to do

  • Bicycle cleaning area
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Hiking/biking trails

Family friendly

  • Children's games
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,421 square feet of conference space
  • 24-hour business center
  • 4 meeting rooms

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 19.95 per pet, per night
  • Dogs and cats only
  • Service animals exempt from fees

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 19.95 for adults and EUR 9.95 for children
  • Self parking fee: EUR 15.00 per day
  • Pet fee: EUR 19.95 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Comfort Hotel Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West
Comfort Frankfurt West

Frequently asked questions

Are free cancellation options available at Hey Lou Hotel Frankfurt Airport?

Hey Lou Hotel Frankfurt Airport provides free cancellation on certain room rates. To learn more, review the cancellation policy on Orbitz.

What is there to do around Hey Lou Hotel Frankfurt Airport?

This hotel is located in Kelsterbach within a short 9-minute walk of Taunus Nature Park. You'll also find Rhein-Main-Therme and Jahrhunderthalle nearby.

Will I be able to park at Hey Lou Hotel Frankfurt Airport?

Yes, parking is offered for EUR 15.00 per day. Accessible parking, electric car charging, and bicycle parking are also available.

Does Hey Lou Hotel Frankfurt Airport have a casino?

No, Hey Lou Hotel Frankfurt Airport doesn't have a casino.

Is there an indoor pool at Hey Lou Hotel Frankfurt Airport?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hey Lou Hotel Frankfurt Airport?

Couples will appreciate amenities at this riverfront hotel, including a bar, a restaurant with al fresco dining, and a terrace.

Does Hey Lou Hotel Frankfurt Airport have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hey Lou Hotel Frankfurt Airport feature a restaurant that includes a breakfast menu?

Yes, Hey Lou Hotel Frankfurt Airport serves buffet breakfast for a surcharge each morning at Craft-Beer-Brewery.

Does Hey Lou Hotel Frankfurt Airport allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hey Lou Hotel Frankfurt Airport for a fee of EUR 19.95 per pet, per night.

Does Hey Lou Hotel Frankfurt Airport have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Hey Lou Hotel Frankfurt Airport?

The closest major airport to Hey Lou Hotel Frankfurt Airport is Frankfurt Airport (FRA), which is 6.2 mi away (14 minutes by car). Another top airport is Mainz (QFZ-Mainz Finthen), which is located 22.4 mi away (27-minute drive).

Are there rooms with balconies that I can book at Hey Lou Hotel Frankfurt Airport?

No, at Hey Lou Hotel Frankfurt Airport, there aren't any guestrooms that list a balcony.

Hey Lou Hotel Frankfurt Airport Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 409 out of 904 reviews
Rating 8 - Good. 303 out of 904 reviews
Rating 6 - Okay. 115 out of 904 reviews
Rating 4 - Poor. 45 out of 904 reviews
Rating 2 - Terrible. 32 out of 904 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Rahel

Liked: Property conditions & facilities
Disliked: Staff & service
A good hotel. To much automated and not enough people help.
Stayed 1 night in Oct 2025

6/10 Okay

BIlly

Stayed 1 night in Oct 2025

10/10 Excellent

Sallie

Liked: Cleanliness, property conditions & facilities, room comfort
Shuttle was there early and waiting but, considering it is an airport shuttle, there was very little room for luggage. I suggest you board early. Other than that, stay was perfect for an overnight before flying home. The hotel is in an industrial area so I wouldn’t recommend it for a vacation stay.
Stayed 1 night in Oct 2025

2/10 Terrible

Roberta

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we got to our Family room, lare arrival and very tired. My daughters bed had various hair on her sheets. No phone to call down to advise anyone, so she slept on top of the duvet. Next morning we left every early. When we got back to the room late, the room had not been cleaned. When to the lobby and compained, dirty sheets, no clean towells, shower head had fallen off and the bathroom smelled disgusting, like the sewer had backed up. We put a towel along the bathroom door, as it was nauseating. We were NOT going to change rooms because it was late and had a early departure. Around midnight our bathroom started to smell also. Unbelievable. We were unable to catch the 630 shuttle but the driver never came i n to say he was there to everyone . We took a cab 36 euros. Also the carpet in our adjoining rooms were filthy with stains and the air conditioner did not work, as an air conditioner should. Throughly disgusting from the start to the end!!!
Stayed 2 nights in Oct 2025

6/10 Okay

James, Saskatoon

Business traveler
Liked: Cleanliness, property conditions & facilities
Airport shuttle on time. You get what you pay for (but no more). Shower was hot and responsive but the complimentary shampoo had run out. The onsite restaurant offered multiple choices but my staple burger was so greasy I couldn't eat it all.
Stayed 1 night in Oct 2025

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is a great short stay hotel for those coming in and out of Frankfurt. It has what we needed to get a good nights sleep before flying out. And the dinner we had in the restaurant was great. Would like to see more staff in the kitchen, as they seemed really over-worked and stressed out (doing too many jobs at once), but this is meant to be a "self-serve" hotel so limited staff is the point. I did not mind the self-check in system, and the woman in the front was overly helpful (not a bad thing). She went out of her way for us, and I appreciated that. I would not stay here for more than a single night, as there is NOTHING around it. But, for some rest after (or before) a flight...give it a go.
Stayed 1 night in Oct 2025

8/10 Good

Thomas

Traveled with family
Liked: Staff & service
Check in was different as we had to check our selves in. The room was hot, the A/C was not cooling down the room. I moved a night stand and a silver fish came darting out. Small tight room. Bathroom was nice.
Stayed 1 night in Oct 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very punctual
Stayed 1 night in Oct 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
The ala carte diner was excellent as was the buffet breakfast, it was a bonus having the shuttle, it's too bad the driver would not load our luggagin the storage area, havin all that luggage on the bus itself, was bad, the rooms modern , bathroom 5 *****, wonderful shower experience
Stayed 2 nights in Oct 2025

8/10 Good

May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really
Stayed 1 night in Oct 2025

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, staff was friendly
Stayed 1 night in Oct 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Airport shuttle was convenient, but had to look hard to find the schedule on the website for pickup at the airport. They had a map of the location, which is at the hotel shuttle bus pickup location, however this wasn't explicitly stated. Leaving from the hotel was not a problem as the schedule is posted in the elevator. Self check in, but someone was there to assist. Quiet comfortable room, although there was construction across the street in the morning
Stayed 1 night in Oct 2025

10/10 Excellent

Marco

Stayed 2 nights in Sep 2025

8/10 Good

Cynthia

Liked: Cleanliness, property conditions & facilities, room comfort
Shuttle runs once an hour with a 4 hour after 10:30 ish… starts back around 2:30 or 3 I think…. Might be important if you have a flight at that time. Strange self check in… that was new to me!
Stayed 1 night in Sep 2025

8/10 Good

Priscilla

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was very nicely decorated and the airport shuttle was great!! It was very warm in the room and we couldn't figure out how to get the a/c to work. Opened the windows but it was still very warm. It would be nice to have coffee service in the room!
Stayed 3 nights in Sep 2025

10/10 Excellent

Coletta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a “family room” with the connecting door. It was perfect for our family stay the young woman at the front desk was amazingly helpful! The complementary shuttle bus ride to the airport was critical for us. Temperature in the room was perfect, great shower, comfortable beds. I’d stay here again.
Stayed 1 night in Sep 2025

6/10 Okay

Scarlett

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Ok for a night if you need to be near the airport.

Hotel is clean and handy but very self serve. You have to check yourself in and decide if you want breakfast, hard to add after. Shuttle to airport is only until 10:30 am so useless if you travel after that. Almost no staff around.
Stayed 1 night in Oct 2025

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but small room. Prob was got on a hey Lou shuttle but it took us to different hotel Enjoyed the brewery on premise
Stayed 1 night in Sep 2025

6/10 Okay

William

Disliked: Staff & service
Food at breakfast and dinner were decent but service overwhelmed by volume and way under-staffed. Rooms ok but ripped and torn furniture in rooms. The worst part was the check-in staff, who was useless, selective in helping only others, and not helpful on the Sept 21 check-in; and on the Oct 1 check-in, the check-in staff was totally nonexistent, helping only a boatload of customers who missed their flights with airline vouchers, and no one to assist full paying hotel customers like us.
Stayed 1 night in Sep 2025

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Comfortable bec
Stayed 1 night in Sep 2025

8/10 Good

natalie

Stayed 1 night in Aug 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good, but after a long trip to get to the hotel, to figure out the self checkin / check put / qr codes without good wifi/ data was chanllenging. The staff was helpful, but it wasn't obvious what to do when technology wasn't working.
Stayed 1 night in Sep 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here reminded me of the final scene of 2001: A Space Odyssey, but it was comfortable and convenient. Although I can apparently check myself in and out (even if I have to wrestle with German) I miss the human touch. The saving grace was the woman who served me an excellent venison stew in the restaurant.
Stayed 1 night in Sep 2025

10/10 Excellent

Jerome

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect place next to the airport

Great place if you looking for a night before taking a plane at FRA Even find a great place across the river, 15m for a good schnitzel. Next time I’m around and need a room for one night before my fly I know where I will stay. Great shuttle to the airport
Stayed 1 night in Aug 2025

8/10 Good

NANCY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, newer hotel offering the traveller a list of conveniences including a great breakfast and free airport shuttle. Well priced for what is offered.
Stayed 1 night in Sep 2025

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