Staff was very helpful and the room was clean.
Room was dirty, blue berries under the table and dirty dishes in the dishwasher, no toilet paper or hand soap. Shower had a very bad leak and wet the bathroom floor. Had to exchange towels within the first hours of our stay. For a $150 pet fee/per pet you would think they would actually "detail" the room like they claim they do. Nope! Supervisor at check-in lacked in Customer service. Would not allow me to cancel reservation so I was forced to stay there. Extremely loud with hwy exit right next to the hotel and also right next to the train tracks!! heard that train horn late at night and wee hours of the morning. AC is really loud as well. The manager at exit was great, wish I would have dealt with her at check in.
I’d recommend anyone to stay
Didn’t like that I had to pay for parking, saw no security or any reason to have to pay. My trip was extended I had checked out but decided to go back and stay at this location and this time I did not have to pay for parking. What’s the deal?
This hotel was a pleasant surprise. We usually stay down town but this trip wasn’t necessary so we tried something new. I was dubious since it is a block off I30 and next to the rail yards. We never heard either one. It was clean and comfortable and upscale.
Nice property doing its best to function normally under the COVID circumstances. Clearly they've reduced staff, meaning that the front desk person is responsible for distributing grab & go breakfast, filling up the coffee and cleaning the lobby sitting areas, in addition to checking people in and out and all the other tasks the front desk performs. Not ideal, for her or the guests. The rooms are nice, clean and the place is quiet. Only other thing to note is a $10 charge to park in their open-air, ungated parking lot...which is absurd.
Due to virus, the property was not up to standard in amenities.
Great stay at the Towneplace - it's located right between I-30 and the Chisholm Toll Road, which means it's easy for E-W or N-S travel on the west side of Fort Worth. It's walking distance to Flying Fish and Railhead BBQ, two local restaurants that have great (not low carb) eats. Also you could walk to 7-11, Whataburger and Taco Bell, although it's a bit further. Very well lit parking lot, and parking is free (the Marriott site says $10 a night but that's incorrect). The hotel is only about 6 months old, so it's in great shape, rooms are well appointed with small kitchen, full fridge and dishes / glasses. Great property for staying on the outskirts of downtown Fort Worth, close to Dickies Arena and TCU.
Nicely updated rooms but not very clean. Found some hair on the towels that were most definitely not mine. The refrigerator in our room didn’t work and wouldn’t close. The hotel is right across the highway from the train tracks so it’s incredibly noisy at night. Also, it’s an additional $10/night to park your car in the parking lot.
good location，nice staffs，clean room，everything is good
Staffs were nice, clean hotel, definitely stay again in the future!
I was very disappointed. The room was disgusting. Clothing from the previous guest was still hanging in the closet even after the manager was made aware. The pillows smelled like sweat. There was a disgust white garbage big placed in the bathroom ( I would never understand its purpose) The trash bin was broken and peeling. Housekeeping must be understaffed because it looked like everything was rushed. Very disappointed. The fire pit outside was not working. I just couldn’t eat the green bananas and the broken waffle machine. Cold sausages and soggy eggs. I cannot even begin to understand what this place disappointed me so.
TownePlace Suites Fort Worth University Area/Medical Center places you within a mile (2 km) of popular attractions like Fort Worth Museum of Science and History and Fort Worth Botanic Garden. This 128-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and an indoor pool.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM.
All 128 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. 55-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls.
TownePlace Suites Fort Worth University Area/Medical Center features an indoor pool, an outdoor pool, and a 24-hour gym. Self parking is offered for USD 10.00 per day. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a 24-hour business center, and a meeting room.
Staff was very helpful and the room was clean.
Room was dirty, blue berries under the table and dirty dishes in the dishwasher, no toilet paper or hand soap. Shower had a very bad leak and wet the bathroom floor. Had to exchange towels within the first hours of our stay. For a $150 pet fee/per pet you would think they would actually "detail" the room like they claim they do. Nope! Supervisor at check-in lacked in Customer service. Would not allow me to cancel reservation so I was forced to stay there. Extremely loud with hwy exit right next to the hotel and also right next to the train tracks!! heard that train horn late at night and wee hours of the morning. AC is really loud as well. The manager at exit was great, wish I would have dealt with her at check in.
Dear Anonymous, We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the TownePlace Suites Fort Worth University Area/Medical Center, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations and thank you for choosing to stay with us.
I’d recommend anyone to stay
Dear Anonymous, Thank you for the fabulous 5/5 review. We're delighted to see that you enjoyed your stay and hope to serve you again next time.
Dear Anonymous, Thank you for choosing the TownePlace Suites Medical District. Base on your rating there's room to improve, we would appreciate if you could share it with us and we hope to serve you again next time.
Didn’t like that I had to pay for parking, saw no security or any reason to have to pay. My trip was extended I had checked out but decided to go back and stay at this location and this time I did not have to pay for parking. What’s the deal?
Dear Anonymous, Thank you fro choosing the TownePlace Suites Medical District. We're delighted to hear that you had a great stay. However it caught in my attention in regards parking situation. We do implementing parking fee due to compression from surrounding area, but sometimes our associates had missed it. We do hope that despite parking we would still have the opportunity to host you again next time.
Dear Anonymous, Thank you for choosing The TownePlace Suites University / Medical District. We're delighted to hear that you have a great stay, and we hope to host you again next time.
Thank you for the positive review about your stay! We look forward to having you back as our guest on your next visit to Fort Worth!
Thank you for the positive review about your stay! We look forward to having you back as our guest on your next visit to Fort Worth!
Looks like we could have done better to meet our expectations during your stay with us. If you have any feedback on what we could have done better please let me know. Thank you for being our guest and for taking the time to leave a review.
This hotel was a pleasant surprise. We usually stay down town but this trip wasn’t necessary so we tried something new. I was dubious since it is a block off I30 and next to the rail yards. We never heard either one. It was clean and comfortable and upscale.
I am delighted to see that you thought the hotel was a pleasant surprise at that we are clean, comfortable and upscale! It doesn't get better than that. Thank you for taking the time to leave your feedback!
Dear Cameron, We're delighted to hear that you enjoyed your stay, and hope to serve you again next time.