Holiday Inn Express & Suites Lake Worth2.5 out of 5.0
Recent guest reviews
We reserved a wheelchair accessible king room, when I checking in and doubled check that it was accessible. It was not so they changed it. Note this is in conflict with my room reservation stating what I requested. Then I go to the room it was 2 queen. Go back down was informed that 2 beds were in my preferences. Went back could not find that anywhere on my account. Ok it is late and we are tired so okay 2 beds will have to do. So I decided a shower sounds relaxing, there was a dead bug on the floor but dead is best. Start my shower and was joined by a very alive roach. Not as relaxing as I hoped for.
This hotel is aging, I believe about 12 years old, and in need of remodel and upgrades, but my stay was pleasant and comfortable. Staff was friendly, and the rooms were clean and comfortable. Good location for access to Texas Motor Speedway. Plenty of dining and shopping within a few miles. Easy on and off of IH820. All of the amenities you’d expect from a very decent budget hotel. I’d stay again.
Nuvia Reyes is awesome. She greeted me from the start and assisted me with all my questions. Because of the customer service I received and the amenities offered, I plan on staying here more for business and personal. Thanks for making a customer feel appreciated!
Stayed here in Feb 2017 during a business trip. Hotel is a little too tired and my check-in took some time. Dispensing machines are there on each floor but the one on my floor was not working. Very small gym, if there are more than two people at the same time it feels stuffed. Rooms are fine. There is a Danny's and gas station just next to it which is handy. Breakfast was good.
My son and I stayed here on a leisure trip recently for a sporting event. While it's not my favorite HIEX, it's decent, clean and has a pool. Breakfast was typical which is a good way to get your day started. Room was good. If I had to dig up a complaint it would be that the air conditioner is a bit loud when it kicks on. I would stay here again for the right rate.
Room didn't seem to bad. Exhaust fan in bathroom about to fall off and a glass that was sealed in plastic was dirty. Parking was limited. Semi's took a lot of space. Did not use pool. Breakfast was good.
This was the latest of several stays for us, as we visit Fort Worth regularly. The staff are pleasant, the breakfast adequate with lots of choices, and the rooms are large and clean. While there is plenty of parking, DO NOT park under a tree or even close. There is an enormous population of grackles that roost in the trees at night and, you guessed it, your vehicle will need a major detailing the next morning! Some of the rooms have through-the-wall heat/cool units and these work well, except for the usual noise. Other rooms have the HVAC built in and controlled by wall thermostats, which is what our initial room had. This unit, too, was very noisy, lots of thumping and racket, but it cooled okay. Until it didn't.....we walked in after going out to dinner and the room stunk to high heaven with a thin layer of haze in the air. Evidently, the HVAC had overheated internally, frying belts and wiring and filling the room with thick fumes. The desk clerk, a very young guy, came up and said "Yep, we've had this happen before....we'll move you to another room." We packed up in a hurry, coughing and choking (the windows don't open, of course), and waited for a key. When the key was brought, we were told we had to move ourselves as there was only the one employee in the hotel and he had to stay at the desk. Which we did, worried that the HVAC was in danger of catching fire and frying us in our beds down the hall. This wasn't a major disaster, just a major pain you know where. However, the hotel didn't offer so much as an apology for the inconvenience. Additionally, we wonder how a good size hotel with lots of guests only has one person, and an inexperienced one at that, to hold down the fort at night. Needless to say, this place is off our list.
Overall a good hotel but with that said it's still a little bit of a mixed bag let's start off with the good stuff you couldn't ask for better staff I have not dealt with one person so far that has not been extremely friendly they all seem to enjoy their job everybody walks around with a big smile I really can appreciate that as someone who travels a lot it's not that way at all hotels for me it's in a good location right off the highway plenty of restaurants nearby shopping as far as my room goes it's quite large I've got a completely separate living room area. The room is in good condition Furniture looks decent everything's clean got your standard bathroom I've got a microwave and little refrigerator and a sink I couldn't ask for much more but like I said this is a little bit of a mixed bag there are a couple negatives first of all something that's very frustrating the Wi-Fi does not work well at all I'll be honest I'm even having a difficult just sending a basic email that alone is extremely frustrating to me the other thing that's a little frustrating is that the pool and hot tub seem to be out of order they are green right now not quite sure what's going on there but does not look good and it would have been nice for a heads up because on their website they say that they have a pool but clearly having it and having one that you can swim in are two different things the only other thing and this is more about personal taste but the rooms are a little dated although the furniture is in good condition everything looks kind of old it definitely could use a makeover this is the second out of a 4 night stay and overall I'm pretty pleased with the hotel I would recommend it if you're in the area
This is clean spot to crash with wonderful breakfast. The noise level was low. The beds were nice and attentive staff. You may want to reserve your room ahead of time to cut down on confusion. I would suggest you call ahead and check for your reservation to be on the safe side. Staff are friendly but a little unorganized.
I had not been in this area before and had a three night business trip, so I settled with a known name. The hotel is right off a major highway that is undergoing significant construction. The lobby and common areas have been updated but the room I was in was quite basic (they also do not get Bravo TV). The single fabric chair and ottoman where very old and the chair itself sank when sitting in it. The cleaning crew didn't leave me a blanket for my bed and they missed giving me coffee for the coffee maker one morning; I am not a happy person in the mornings without coffee. On the bright side--Mariah was behind the service counter and was excellent at assisting! She took care of the cleaning crew issues, gave me directions to my destination without going through the insane highway construction occurring almost everywhere between Dallas and Fort Worth, and was just very pleasant all-around. The other nice part was the food and drink from 5:00-7:00PM. One day it was burgers, one day fajita's and one day fried chicken. They also offered (not expensive) red and white wine, but they ran out of red wine Wednesday evening and didn't plan on restocking until the follow week, which I thought was pretty lame. I did not catch the gal's name who works that area for those two hours each evening--but she is very personable, helpful and pleasant. Overall it was an OK stay only because of the service staff. Until the construction completes in four years I won't be back to that specific location...
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 98 reviews