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Recent guest reviews

The staff did not know what they were doing, I was going to be charged more when in the contrary I was suppose to get a refund for the night. Never again

We were caught in a ice storm so couldn’t get to the motel . I called before thr cut off time for cancellations and the receptionist was rude and wouldn’t help and said it wasn’t her problem. I would have to call Orbitz, so I didn't get a refund and had to buy a room in the town we finally made it too driving on Black Ice.

Saturday morning the AC broke and I contacted the front desk for maintenance to look at it and she responded ok. After about an hour I called back to check on maintenance status and she told me the maintenance team don't work on weekend but fail to mention it when I original called. I requesting for her to change us to a different room expressing my concerns and she indicated there is no room available. I mention to speak to a manager and she told me no manager or maintenance team working on weekend not even for emergency so my only option at that time was to stay in a room that is literately 104°. After having no resolutions, I decided to call Orbitz and they contacted the front desk. After an hour working with Orbitz representative, I was able to get in to a different room but it is on the first floor. It is a much smaller room, not what I originally paid for but at least the AC is working.

From the entrance to the office, to the elevator, to the hallways, to my room, everything smelled like cigarette smoke.I had a nonsmoking room yet had to wash everything in my travel bag because it smelled like smoke. The bags of trash piled in the hallway were another nice touch. Needless to say, I won't be back.

I had an amazing time staying at this hotel. The staff was great.

I enjoyed my stay. I don't have any complaints the staff was great.

I had a wonderful stay at this hotel. I really enjoyed myself the hotel staff was very nice.

My stay was amazing I enjoyed the room and the staff

The place reeked of fried onion. There were yellow stain marks on the bed sheets.

Stayed 2 nights everything was great except bed was hard and uncomfortable

It was quiet. The hotel staff were friendly. Helped me when needed help and answered questions.

Everything about the hotel was excellent. Was very clean and maintened quite well. The staff was accomodating of any request made and the free wi-fi was excellent. Comfortable beds and nice size to the room. Will definetly stay there again.

Very small room; carpet dirty; disappoinment with offerings for the continental breakfast--bagles, coffee, apples one day, no fruit at all the next; For more than $80.00 a day, I expected more.

Ne Loop 820 Fort Worth TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center
  • Laundry facilities

Located in Fossil Creek, Extended Stay America - Fort Worth - Fossil Creek is 1.5 mi (2.3 km) from Golf Club Fossil Creek and within a 10-minute drive of Billy Bob's Texas. This 85-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a fitness center.


Rooms

The 85 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Phones, ironing boards, and desks are also standard. Housekeeping is available on request.


Property features

Guests of Extended Stay America - Fort Worth - Fossil Creek enjoy features like a fitness center, free WiFi in public areas, and laundry facilities. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, Multiple Beds, Non Smoking

1 Queen Bed and 1 Double Bed | Sleeps 4

Deluxe Studio, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Extended Stay America - Fort Worth - Fossil Creek

Everyone (4) Couples (1) Business (1) Family (8) Other (2)
2
Family Family

The staff did not know what they were doing, I was going to be charged more when in the contrary I was suppose to get a refund for the night. Never again

By on May 17, 2020

Review comment responded on May 18, 2020

We always appreciate feedback from our guests to ensure we are meeting our high standards of service. We sincerely apologize for the issues you experienced during your stay, and we have shared your comments with our team to ensure a better experience for future guests. Regarding the refund, please reach out to our front desk so they can assist you further. We would love the opportunity to welcome you back. Sincerely, Hotel Management

2
Everyone

By on Jan 1, 2020

5
Everyone

By on Apr 16, 2019

Review comment responded on Apr 17, 2019

We are delighted you had a great stay at Extended Stay America. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management

1

ice storm in fort worth

Everyone

We were caught in a ice storm so couldn’t get to the motel . I called before thr cut off time for cancellations and the receptionist was rude and wouldn’t help and said it wasn’t her problem. I would have to call Orbitz, so I didn't get a refund and had to buy a room in the town we finally made it too driving on Black Ice.

By , from South Dakota on Jan 2, 2018

Review comment responded on Jan 6, 2018

Thank you for sharing your feedback. We apologize for the unpleasant experience regarding your reservation. Unfortunately, changes to reservations booked through a third party, pre-paid website must be made directly through them, including refunds and cancellations. We apologize for the inconvenience, and we hope you will consider staying with us in the future. Hotel Management

1

broken ac

Everyone

Saturday morning the AC broke and I contacted the front desk for maintenance to look at it and she responded ok. After about an hour I called back to check on maintenance status and she told me the maintenance team don't work on weekend but fail to mention it when I original called. I requesting for her to change us to a different room expressing my concerns and she indicated there is no room available. I mention to speak to a manager and she told me no manager or maintenance team working on weekend not even for emergency so my only option at that time was to stay in a room that is literately 104°. After having no resolutions, I decided to call Orbitz and they contacted the front desk. After an hour working with Orbitz representative, I was able to get in to a different room but it is on the first floor. It is a much smaller room, not what I originally paid for but at least the AC is working.

By on Aug 8, 2016

1

smoke, smoke, everywhere smoke

Other

From the entrance to the office, to the elevator, to the hallways, to my room, everything smelled like cigarette smoke.I had a nonsmoking room yet had to wash everything in my travel bag because it smelled like smoke. The bags of trash piled in the hallway were another nice touch. Needless to say, I won't be back.

By on Sep 1, 2014

5

amazing

Family

I had an amazing time staying at this hotel. The staff was great.

By on Jun 14, 2014

5

awesome

Family

I enjoyed my stay. I don't have any complaints the staff was great.

By on Jun 7, 2014

5

nice

Family

I had a wonderful stay at this hotel. I really enjoyed myself the hotel staff was very nice.

By on Jun 2, 2014

5

nice

Family

My stay was amazing I enjoyed the room and the staff

By on May 31, 2014

Extended Stay America - Fort Worth - Fossil Creek

3261 Ne Loop 820, Fort Worth, TX 76137
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