My uncle had purchased two rooms; one for him, one for my mother. He unfortunately had a stroke the day before we left for our trip and was unable to speak; he was in the ICU. Per what the front desk worker told us at check-in, we had to have my uncle call and add my mother's name to his reservation. We told him this was not possible, and he told us that any of us could call as long as we knew the confirmation number, etc. We got all the needed info from my aunt and added my mother to the reservation. 15 minutes after she checked in, was given the room key, and got to her room... management showed up, kicking her out since my uncle was not present. After much back and forth (and lying by the front desk worker who told us to call and add her name), they called the cops on her for trespassing. I have never been so appalled in my life. The front desk worker clearly didn't know the rules, and instead of admitting that to the manager, he had 4 cops come to remove my 75 year old mother from her already paid for room. I promptly cancelled my reservation, too. They will never get my, or any of my friend's/family's business ever again!!