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The Carlton Hotel

3.0 star property
Victorian hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for The Carlton Hotel

Marina
Terrace/patio
Staircase
Dinner served
Family Room (Deluxe) | Soundproofing, free WiFi, bed sheets

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

View in a map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Place, Leas Cliff Hall
    ‪3 min walk‬
  • Place, Folkestone Harbour
    ‪10 min walk‬
  • Place, Folkestone Beach
    ‪14 min walk‬

Room options

View all photos for Double Room

Double Room | Soundproofing, free WiFi, bed sheets

Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Soundproofing, free WiFi, bed sheets

Twin Room

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Soundproofing, free WiFi, bed sheets

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

View all photos for Single Room

Single Room | Soundproofing, free WiFi, bed sheets

Single Room

  • 237 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe) | Soundproofing, free WiFi, bed sheets

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

  • 398 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Comfort Double Room, Sea View

  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Folkestone

The Carlton Hotel places you next to Lower Leas Coastal Park and Leas Cliff Hall. This 70-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Lower Leas Coastal Park - 1 min walk - 0.1 miles
  • Leas Cliff Hall - 3 min walk - 0.2 miles
  • Leas Lift - 3 min walk - 0.2 miles
  • Folkestone Harbour - 10 min walk - 0.6 miles
  • Folkestone Beach - 14 min walk - 0.8 miles

Getting around

  • Folkestone Central Station - 11 min walk

Restaurants

  • ‪The Bouverie Tap - ‬4 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪The Chambers - ‬3 min walk
  • ‪Sunshine Cafe - ‬5 min walk
  • ‪Papas Fish & Chips - ‬3 min walk

About this property

The Carlton Hotel

Victorian hotel with a 24-hour front desk and a restaurant
At The Carlton Hotel, guests have access to free WiFi in public areas, a business center, and express check-in. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and concierge services. Additional amenities include express check-out, a terrace, and a banquet hall.
Guests can enjoy flat-screen TVs and stay connected with free WiFi. Other standard amenities include coffee makers and free toiletries.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately GBP 5 for adults and GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 2:00 PM
  • Check-out: 10:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

Frequently asked questions

Are free cancellation options available at The Carlton Hotel?

The Carlton Hotel provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at The Carlton Hotel?

As of Dec 6, 2025, prices found for a 1-night stay for 2 adults at The Carlton Hotel on Dec 7, 2025 start from $39.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to The Carlton Hotel?

This hotel is located in Folkestone, just steps from Leas Cliff Hall and Leas Lift, and within a short walk of Lower Leas Coastal Park. You'll also find Folkestone Harbour and Sandgate Beach less than a mile away.

Will I be able to park at The Carlton Hotel?

Yes, self parking is offered for free at the hotel.

Does The Carlton Hotel include a casino?

No, The Carlton Hotel doesn't have a casino.

Is there an indoor pool at The Carlton Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Carlton Hotel?

Couples staying at this hotel will appreciate amenities like a bar and a restaurant plus some guestrooms include beach views.

Does The Carlton Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Carlton Hotel feature a restaurant that includes a breakfast menu?

Yes, The Carlton Hotel serves continental breakfast each morning for a surcharge from its restaurant.

Does The Carlton Hotel allow pets to stay free of charge?

No, pets aren't allowed at The Carlton Hotel.

Does The Carlton Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at The Carlton Hotel?

No, you won't find guestrooms with balconies at The Carlton Hotel.

Reviews

The Carlton Hotel Reviews

5.8

5.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness
Rating 10 - Excellent. 145 out of 1001 reviews
Rating 8 - Good. 205 out of 1001 reviews
Rating 6 - Okay. 237 out of 1001 reviews
Rating 4 - Poor. 163 out of 1001 reviews
Rating 2 - Terrible. 251 out of 1001 reviews

Reviews

10/10 Excellent

Matthew

Stayed 1 night in Aug 2025

2/10 Terrible

Olusegun

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

John

Liked: Cleanliness, staff & service

Handy for the Channel Tunnel.

A basic hotel. Good value. An easy walk to shops and a few restaurants.
Stayed 1 night in Jul 2025

4/10 Poor

Dimitar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing to like apart from location
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was convenient for the tunnel and is an impressive building but unfortunately it is showing its age and lack of investment. The room had damp patches on the walls and shows its age. However the bed was comfortable, which to be fair suited my needs as I only needed a place to sleep and as long as you aren’t expecting a lot then The Carlton will meet your needs. I am not ‘slating’ the hotel as this is someone’s livelihood but if they could win the lottery or have the money to invest into this lovely building in the location it sits it would be fabulous. Wishing you the best for the future of your business
Stayed 1 night in Aug 2025

2/10 Terrible

KEITH

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely disgusting, filthy, smelly, shower full of mould, wardrobe falling apart, shower no pressure Stay away, no food available in the restaurant apart from breakfast and that's a continental one. I haven't got one good word to say about this hotel Expedia do yourself a favor and drop them off your list of properties It's disgusting
Stayed 1 night in Aug 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe quiet convenient walkable ; the receptionist remembered me from several years ago ; beautiful window in stairwell
Stayed 1 night in Aug 2025

10/10 Excellent

Lucyna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel isn't modern, but it's pleasant. Everything is close by: restaurants, shops, and a bus station. The view from the window is beautiful, and the beach is a 10-15-minute walk away. The staff was very helpful. One minor drawback was the room service: we had to ask for fresh towels or toilet paper even though someone was in our room every day because shampoo sachets were left behind.
View from hotel room
Stayed 7 nights in Aug 2025

4/10 Poor

Robert

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
1/ The car is terrible, unsafe and with poor lighting. 2/ The hotel especially around the reception area, decor is dark and in desperate need of refurbishment. 3/ Although the beds were relatively comfortable and clean , the beds themselves were in pretty poor condition. The bedroom was in poor condition, carpet in serious need replacement. 4/ The bathroom really needs refurbishment. The shower unit is not properly fitted, there’s no handrails to hold whilst stepping in and out of the shower. 5/ I paid for breakfast, yet it was only Continental, no cooked breakfast. Only the staff was the hotel’s saving grace. For over £100 per night. The hotel owners need to step up or move out!
Stayed 2 nights in Aug 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Becky

Traveled with family
Disliked: Staff & service
Great location
Stayed 3 nights in Aug 2025

6/10 Okay

Olaniyi

Mediocre stay

It is an average place, not too clean and the bed is not good and accessibility as a disabled person is difficult.
Stayed 2 nights in Aug 2025

6/10 Okay

Gioia

Traveled with group
Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Sindy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2025

2/10 Terrible

Laura

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Very old and tired decor with strong musty scented carpets. Staircase leading to the second floor worryingly leaning towards the inside. As we entered the bedroom there were flies flying around, the fire alarm covered with a piece of black fabric wrapped around and one of the windows had cracked glass. Again one side of the bedroom floor was significantly leaning on one side. We returned to the hotel at 1am to find the main door locked and no one available at reception to answer the bell. Only when we phoned we were let in. I couldn’t wait for the morning and check in time to arrive. We will never book this hotel ever again.
Stayed 1 night in Aug 2025

2/10 Terrible

Elnora

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Diamantina

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Our room was very hot no airflow what’s so ever. I requested an additional fan and they said they didn’t have any. There was no hot water to shower only cold and colder. Fan was very dusty and walking up to the 3rd floor smelling weird smells. View was nice but we would not stay there again.
Stayed 2 nights in Aug 2025

2/10 Terrible

Arvind

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Richard

Liked: Staff & service, room comfort
Ideal for an overnight stay before getting the ferry from Dover the next day
Stayed 1 night in Jul 2025

2/10 Terrible

Vanessa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were broken, my daughter fell off the bed due to it being completely sunken on one side. The showers do not work. The TVs do not work. The TV remote had melted including the batteries inside. The room smelled of smoke. Not happy! I have tried to speak to someone about it and couldn't get through. We will never visit again.
Stayed 1 night in Aug 2025

6/10 Okay

Emma

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The shower didnt work, we rang and said i was disabled before coming, no parking available and no lift. They put us on the very top which was terrible but it was 11pm and we were leaving early so i had to spend 25mins walking up to the room.
Stayed 1 night in Jul 2025

4/10 Poor

Jeffrey

Disliked: Cleanliness, amenities, property conditions & facilities
Not the most salubrious of hotels. My room (103) had wallpaper that looked like a cross between a greasy spoon kitchen and a prison cell. Shower temperature fluctuated constantly. Arrived late and left early so I only really needed a bed, toilet and shower. Breakfast was adequate but nothing special. Car park was full but due to shoddy parking, meant I couldn’t even get in - had to use pay and display at rear of the hotel which was free overnight until 8am.. If you really just want somewhere to lay your head for an early channel crossing then go for it but don’t expect anything else.
These aren’t tiles - it’s wallpaper.
Musty smell.
Stayed 1 night in Aug 2025

4/10 Poor

Andres

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel in

The hotel is in a very sorry state. We had no hot water in the bathroom room and also we had a leak in the sink. We we mentioned this to the receptionist they said they had only turned on the hot water an hour ago (at 7 pm???) and it would take another 20 mi s to get into temperature. It never did. We had to had a cold shower. The mattress was bad too. When we arrived a family was complaining about something else, which is always a bad sign.
Stayed 1 night in Aug 2025

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting !

The Hotel Carlton is very disappointing to say the least! We had 3 family rooms and were permitted to take our small dogs despite them having a no dog policy (extra charge of £30!) Check in was unwelcoming, surroundings dull, old and grubby.. The bedrooms were scruffy old and grubby.. the curtains (rags at the windows) were hanging off the poles…Rubbish was overflowing in the ladies toilet and the stair well was stacked with unused furniture…A very old unloved hotel in a great position - don’t be tempted !!!!
Beautiful view
Bedroom carpet
Yuk
Kettle on the floor?
Stayed 1 night in Aug 2025