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Pier House Resort & Spa

4.0 star property
On private beach with outdoor pool, near Waterfront Playhouse
VIP Access

Choose dates to view prices

Photo gallery for Pier House Resort & Spa

Private beach, white sand, sun loungers, beach umbrellas
Property video
Private beach, white sand, sun loungers, beach umbrellas
Suite (Dockside) | Living room | 42-inch flat-screen TV with cable channels, TV
Room, 1 King Bed, Oceanfront | In-room safe, individually decorated, individually furnished, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly

Explore the area

View in a map
1 Duval St, Key West, FL, 33040
  • Place, Duval Street
    ‪1 min walk‬
  • Place, Mallory Square
    ‪1 min walk‬
  • Place, Key West Aquarium
    ‪2 min walk‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite (Spa)

Television

Junior Suite (Spa)

9.2 out of 10
Wonderful
(38 reviews)
  • 500 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront | In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Oceanfront

9.2 out of 10
Wonderful
(20 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Room, 2 Queen Beds, Oceanfront

Balcony

Room, 2 Queen Beds, Oceanfront

9.0 out of 10
Wonderful
(6 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Ocean view

View all photos for Traditional Room, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Traditional Room, 1 King Bed

7.8 out of 10
Good
(35 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds (detele)

In-room safe, individually decorated, individually furnished, desk

Traditional Room, 2 Queen Beds (detele)

8.6 out of 10
Excellent
(37 reviews)
  • 279 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Lanai)

Terrace/patio

Room, 1 King Bed (Lanai)

8.0 out of 10
Very good
(22 reviews)
  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Lanai)

Balcony

Room, 2 Queen Beds (Lanai)

9.0 out of 10
Wonderful
(39 reviews)
  • 345 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Lanai

Shower, designer toiletries, hair dryer, bathrobes

Room, 1 King Bed, Accessible, Lanai

8.0 out of 10
Very good
(2 reviews)
  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Lanai

Balcony

Room, 2 Queen Beds, Accessible, Lanai

9.4 out of 10
Exceptional
(3 reviews)
  • 345 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Oceanfront

Balcony

Room, 1 King Bed, Accessible, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • 345 sq ft
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Suite, Multiple Beds (RI Shower)

Television

Suite, Multiple Beds (RI Shower)

  • 1200 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Ocean view

View all photos for Traditional Room, 1 King Bed, Accessible

Shower, designer toiletries, hair dryer, bathrobes

Traditional Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Accessible (Spa)

Television

Junior Suite, Accessible (Spa)

8.4 out of 10
Very good
(5 reviews)
  • 500 sq ft
  • Sleeps 2
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, 1 Bedroom (2 Queens)

In-room safe, individually decorated, individually furnished, desk

Suite, 1 Bedroom (2 Queens)

10.0 out of 10
Exceptional
(2 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (1 King)

Television

Suite, 1 Bedroom (1 King)

10.0 out of 10
Exceptional
(1 review)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Pure Wellness Spa)

Television

Junior Suite (Pure Wellness Spa)

9.4 out of 10
Exceptional
(9 reviews)
  • 500 sq ft
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, Multiple Beds, Oceanfront

Suite, Multiple Beds, Oceanfront | In-room safe, individually decorated, individually furnished, desk

Suite, Multiple Beds, Oceanfront

  • 1200 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Ocean view

View all photos for Deluxe Suite, Oceanfront

Deluxe Suite, Oceanfront | In-room safe, individually decorated, individually furnished, desk

Deluxe Suite, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed
  • Ocean view

View all photos for Suite, Oceanfront

Beach/ocean view

Suite, Oceanfront

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed
  • Ocean view

View all photos for Suite (Dockside)

Suite (Dockside) | Balcony

Suite (Dockside)

  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Ocean view

View all photos for Luxury Suite, Oceanfront

Luxury Suite, Oceanfront | Bar (on property) | 2 bars/lounges, poolside bar, beach bar

Luxury Suite, Oceanfront

  • 1200 sq ft
  • Sleeps 2
  • 1 King Bed
  • Ocean view

Suite (Beach Dockside)

  • Sleeps 1
  • 1 King Bed

Suite (Hemingway)

  • Sleeps 1
  • 1 King Bed

Suite, 1 Bedroom (Spa One Bedroom)

  • Sleeps 1
  • 1 King Bed

Suite (Sunset Dockside)

  • Sleeps 1
  • 1 King Bed

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About the neighborhood

Key West

Located in Key West Historic District, Pier House Resort & Spa is next to popular attractions like Waterfront Playhouse and Key West Shipwreck Museum. This 142-room, 4-star resort welcomes business and leisure travelers with a private beach, a full-service spa, and a restaurant.
View more Resorts in Key WestOpens in a new window

What's nearby

  • Duval Street - 1 min walk - 0.0 miles
  • Mallory Square - 1 min walk - 0.1 miles
  • Key West Aquarium - 2 min walk - 0.1 miles
  • Key West Shipwreck Museum - 2 min walk - 0.1 miles
  • Harry S. Truman Little White House - 6 min walk - 0.4 miles

Getting around

  • Key West Intl. Airport (EYW) - 14 min drive

Restaurants

  • ‪Hog's Breath Saloon - ‬2 min walk
  • ‪Bagatelle - ‬1 min walk
  • ‪El Meson De Pepe's Restaurant & Bar - ‬1 min walk
  • ‪The Retro Room - ‬3 min walk
  • ‪Two Friends Patio Restaurant - ‬2 min walk

About this property

Pier House Resort & Spa

On private beach with outdoor pool, near Waterfront Playhouse
Guests of Pier House Resort & Spa have access to a private beach, a full-service spa, and an outdoor pool. Self parking is available for USD 40 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a gym, a hot tub, and meeting rooms.
42-inch flat-screen TVs come with cable channels. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Other amenities include refrigerators, coffee makers, and ceiling fans. Housekeeping is available on request.
A private beach and a health club are featured at the resort. An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, The Spa at Pier House. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including thalassotherapy. The spa is open daily.

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Hyatt Centric Key West Resort and Spa
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  • Pet friendly
  • Free WiFi
9.0 out of 10, Wonderful, 1,005 reviews
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Property amenities

Parking and transportation

  • Uncovered self parking on site (USD 40 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11:30 AM for a fee: USD 8 to 18 per person
  • 2 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beach Bar
  • Chart Room Bar
  • One Duval

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room crib
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,605 square feet of conference space
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Lever door handles
  • Low-height counter and sink (32 inches high)
  • Low-height door lock
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 5 buildings
  • 5 floors
  • Banquet hall
  • Built in 1968
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs only
  • 1 total (20 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 67.50 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Spa access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 8 to 18 per person
  • Uncovered self parking fee: USD 40 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

House Pier
Pier House
Pier House Key West
Pier House Resort
Pier House Resort Key West
Pier Resort
Resort Pier
Pier Hotel Key West
Pier House Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort Spa
Pier Hotel Key West
Pier Key West
Pier House Key West Florida
Pier House Resort & Spa Resort
Pier House Resort & Spa Key West
Pier House Resort & Spa Resort Key West

Frequently asked questions

Are free cancellation options available at Pier House Resort & Spa?

Pier House Resort & Spa provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Pier House Resort & Spa?

As of Jan 22, 2026, prices found for a 1-night stay for 2 adults at Pier House Resort & Spa on Jan 27, 2026 start from $549.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Pier House Resort & Spa?

This resort is situated in Key West Historic District, just steps from Duval Street and Florida Keys Beaches, and within a short walk of Mallory Square. You'll also find Ernest Hemingway Home and Museum and Fort Zachary Taylor Historic State Park less than a mile away.

Is there parking available at Pier House Resort & Spa?

Yes, uncovered parking is offered for USD 40 per day. Accessible parking is also available for guests.

Is a spa located at Pier House Resort & Spa?

The Spa at Pier House is the resort's spa and services include Swedish massages, hot stone massages, and body wraps.

Does Pier House Resort & Spa have a casino at the property?

No, Pier House Resort & Spa doesn't have a casino.

Will I find an indoor pool at Pier House Resort & Spa?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What will couples enjoy most about a stay at Pier House Resort & Spa?

This waterfront resort offers many amenities for couples, including in-room massages as well as a private beach and a beach bar.

Are there hot tubs at Pier House Resort & Spa?

Yes, this resort has a spa tub.

Does Pier House Resort & Spa have a restaurant with a breakfast menu?

Yes, Pier House Resort & Spa serves a full breakfast for a surcharge each morning at Chart Room Bar.

Will Pier House Resort & Spa allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Pier House Resort & Spa for a fee of USD 75 per accommodation, per stay. The property also provides food and water bowls.

Does Pier House Resort & Spa have connecting rooms?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Pier House Resort & Spa?

The closest major airport to Pier House Resort & Spa is Key West Intl. Airport (EYW), which is 4.1 mi away (14 minutes by car).

Are there rooms with balconies that I can book at Pier House Resort & Spa?

Yes, some guestrooms at this resort offer either a furnished balcony or a deck where guests can enjoy ocean or garden views.

Does Pier House Resort & Spa have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Pier House Resort & Spa.

Pier House Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 713 out of 1023 reviews
Rating 8 - Good. 174 out of 1023 reviews
Rating 6 - Okay. 78 out of 1023 reviews
Rating 4 - Poor. 40 out of 1023 reviews
Rating 2 - Terrible. 18 out of 1023 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view from our balcony. We could watch the stunning sunsets. We also enjoyed having a beach on property. The staff was very friendly and attentive. Our ac stopped working on our second night and they immediately moved us into another balcony room for our last two nights.
Stayed 4 nights in Oct 2025

8/10 Good

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
No grab bar in shower.
Stayed 1 night in Oct 2025

10/10 Excellent

christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location , very walkable to so much. Staff was very friendly. I felt very safe venturing out by myself . We will definitely be back
Stayed 2 nights in Oct 2025

10/10 Excellent

Katina L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay. Property and proximity both very good. Staff friendly. Beautiful views
Stayed 4 nights in Oct 2025

10/10 Excellent

Vincent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

4/10 Poor

piero

Traveled with family
Tvs don't work. Not enough towels. Front desk not properly trained.
Stayed 4 nights in Oct 2025

8/10 Good

Curtis

Stayed 6 nights in Oct 2025

6/10 Okay

Leonard

Disliked: Staff & service
The hotel continue to charge my account every night for the room even though it’s was paid in full through Expedia . Every time I confront the front desk they said they fix the problem and the charges will be dropped. And I’m still waiting for the dropped charges . Something should be done for the losses
Stayed 3 nights in Oct 2025

10/10 Excellent

Claudia

Stayed 2 nights in Sep 2025

2/10 Terrible

Robyn

Traveled with group
Disliked: Staff & service
Rooms were aged. TV did not work. No desk space or room to work. Rude hotel staff. No privacy on the balcony - our neighbor was so close they were basically on our balcony with us. Didn’t replace towels when room was cleaned. Not worth the money at all!!
Stayed 1 night in Oct 2025

8/10 Good

Thomas

Stayed 4 nights in Oct 2025

10/10 Excellent

Donna

Stayed 5 nights in Oct 2025

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent, except poor TV service in room.
Stayed 5 nights in Oct 2025

10/10 Excellent

Lora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place. We will return.
Stayed 6 nights in Oct 2025

10/10 Excellent

mary, Cedar Lake

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Love this hotel. It’s outdated for the price but I still love the location
Stayed 5 nights in Sep 2025

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 3 nights in Oct 2025

6/10 Okay

Robert

Liked: Cleanliness, amenities
Was lead to believe we would get a resort credit on each room I booked (2), as it was stated on my reservation but found out it’s only for the VIP Gold member of Expedia. Charging for parking on top of the high nightly rates is ridiculous. Mattress are worn where you feel the indents on each side with a raise in the middle, plus the slip off the wooden platform making it difficult to get on. Folio was $73 higher on each room when I checked out so now I have a call in for an explanation
Stayed 3 nights in Oct 2025

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay. Congenial staff not nickel and dime ing you to death which was really nice.
Stayed 2 nights in Sep 2025

8/10 Good

Ericka

Liked: Cleanliness, property conditions & facilities
Great location, walkable to everywhere!
Stayed 3 nights in Aug 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location—Duval street, the Seaport and shopping and restaurants were only a couple blocks away. It’s easy to get anywhere and the CVS across the street is convenient for snacks, mixers and whatever you need. Resort has a tropical vibe with lush scenery, water views and a private beach, which is rare in Key West. Excellent dining experience at One Duval—we dined alfresco on the water. Opt for a room with a balcony to overlook the water—it’s a great view to wake up to. We also went during off season (late Sept-early Oct), which made it easy to get the best seats in any restaurant (try Latitudes on the Sunset Key) and enjoy excursions with minimal people.
Stayed 5 nights in Sep 2025

6/10 Okay

Gina

Liked: Room comfort
Disliked: Cleanliness, staff & service
Glass shower door coming unhinged. Lights outside our building not working and extremely dark on stairwells. Iguanas defecating all around pool. Not cleaned up all day. Pointed out to pool person who took a guest towel and picked up one area and left the rest. Have stayed at Pier House several times. Disappointed this time.
Stayed 4 nights in Sep 2025

10/10 Excellent

Dawn

Liked: Amenities
Great and fabulous staff
Stayed 10 nights in Sep 2025

8/10 Good

Sheila F

Stayed 3 nights in Sep 2025

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 3 nights in Sep 2025

8/10 Good

Christina

Liked: Staff & service, room comfort

Great Staff, Comfortable but Outdated

The staff were very kind! The rooms are comfortable for the most part. We had the lanai room that sat right above a pond with turtles and fish which was nice. Some things to note: the crowd is a bit older at this resort, the resort itself is nice but outdated a bit, One Duval restaurant is onsite and great! The room we had, has skylights and was very bright so if you like to darker the room to sleep in, this is something to consider. The location was fantastic, you are at the northern most part of Duval St. Right across from Two Friends Patio restaurant.
Stayed 4 nights in Sep 2025

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