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Pier House Resort & Spa

4.0 out of 5.0

Recent guest reviews

Gorgeous location! Friendly and accommodating staff. Had an awesome time!

Very nice hotel. Food at pool bar is quite good and they make a tasty skinny margarita. Location is excellent and no dealing with spring break kids.

You can walk to everything AND the hotel offers a free shuttle up and down Duval Street. Super friendly staff, and lovely accommodations. Didn’t care much for the shared courtyard but outside of that, amazing property and exceptionally friendly staff.

I love attending the races every year and have stayed at almost all of the waterfront hotels on the harbor.. The Pier House is one of the best. The Staff is excellent as is the food and location. My only regret is that they all inflate the room rates during race week. I especially appreciate the Beach Bar Staff, they are the best..

Our stay was excellent. Clean rooms, great location, and Janine was the best professional bartender we have experienced.

We had a really comfortable stay and the employees were great

Nice place and great staff. Very helpful and they even put your chair out on the man made beach for you. Really nice place. The rooms are well kept and the service is awesome. Like the garden of eden out there. If they offered breakfast would be better but that is not the case. Expensive but if you can afford it the place is worth it.

Location, facility and staff were all great, but our room was close to the lobby and was very noisy, especially late at night. The food there is mediocre at best and they allow smoking in the small bar, contrary to state law.

i feel like we didn't get a better room because we went through a third party to book our reservation.

Our first trip to Key West and the Pier House offered us the location, water access, restaurants, great staff and excellent dining.

Excellent location! No need for a car. Hotel offers free tram rides up/ down Duval Street.

We were there to celebrate a family wedding. Everything went perfectly - including the weather! We even had a rainbow right before the start of the ceremony. The organizers were attentive and everything ran smoothly. The steel drum player was lovely and really added to the ambiance. Thank you for making it a wonderful experience for everyone! We couldn't have asked for a better location for the reception party afterwards. Close and amazing sunset and view.

Located right at the top of Duval Street, this hotel's location is close to everything but is still quiet enough to feel peaceful even in Key West. The staff couldn't be friendlier or more helpful. The grounds are beautiful as well. Very small beach area and the pool area fills up fast and we were there on a slow week. Room was just ok. Not enough electrical outlets and the bathroom is small and poorly laid out. The shower was below average. Like the free shuttle service up and down Duval Street.

Loved this hotel! Location location location....very clean, friendly staff but most of all your own beach! Pool was awesome the bars and restaurants as well. Beds were so amazing and comfy king size!

Very good location Room location was a problem ice machine next to entry door very loud. A/c very loud

Close to everything, clean hotel. Even drinks and food were reasonable

This was our first trip to Key West and we couldn't have picked a better place to stay. Duval Street is where the majority of the action takes place. And right next door (within a block or so) is Mallory Square. The Pier House is a fabulous location to go and see just about everything and then go back to your room at the Pier House for a nap or to refresh in the pool before taking off for more activities! Breakfast every morning overlooked the water. The beach was small but very nice and right next to the pool area.The staff could NOT have been more welcoming, friendly, and helpful. We got restaurant suggestions from them that were exactly what we were looking for. They even have a couple of 5-passenger carts with drivers that will deliver you anywhere up and down Duval Street. We absolutely loved this trip and look forward to visiting again!

all staff very pleasant and accommodating. this has been my 3rd stay at the Pier House.. will be back for a 4th stay

Went for Fantasy Fest and selected 2 queen beds, Traditional Room as that is all that was available in August when I booked. Fine. I can always upgrade. Paid for a party of 3 to 4 with a rollaway request. Called the day before to let them know I didn't need the rollaway as we had a cancellation. They had me booked with a King and a pullout. Huh? Arrived late (7-ish) and asked to be upgraded (I said I would pay for it) as I have read reviews to get a room with a water view. Generic, robotic response We have no rooms available during the length of your stay. Fine. Got 2 queen beds - thanks. Garden view room, 2nd floor. No elevator. Cripes. Lugged luggage and beer cooler (it's Fantasy Fest, folks!) up the stairs. Enter the Hot Box (the room) with A/C struggling and a humidifier cranking next to it. Huh? All tiled room (remember this) was clean except nighstand had crud on it. No biggie. Bathroom clean. Beds made fine, mattress comfortable. Nice flatscreen TV. Mini fridge. Wi-fi a joke - slowwwwwww. Use the coconut telegraph instead. Hoped A/C would get cold but just barely got to a decent comfort level. This would continue throughout stay. I've lived in South Florida 40+ years and I would rather sleep on glass with A/C than have a nice bed and be hot. Balcony has 2 chairs but A/C was blowing hot exhaust and leaking water making it useless. View outside balcony was, well, a garden. Actually, the trunk of a palm tree and lots of leaves. It looked like an episode of Naked and Afraid. Speaking of which, Fantasy Fest! The Hot Box was located close to Duval and was in perfect spot for Mallory Square, Sunset Pier, Sloppy Joe's, etc. Location can't be beat. Ate across street at Rum Barrel with tall sexy blonde server - email me honey. Pool was okay. The beach was akin to a sandbox park but would suit anyone who wanted to sun themselves. No one was swimming as multi-million dollar yachts had churned up seaweed that was rolling in with tides and littering the sandbox. Not their fault. what was their fault was the lack of towels provided. Ronnie and Bonzo should have said Tear down these walls....and how about towels for room 4--. People who stayed there will get that quip. No bath mat, tile floors, 50 lb swinging glass shower door that wouldn't stay closed makes for lawsuit waiting to happen. Begging for towels helped. Did I mention A/C still wasn't working? Okay. Amenities were supposed to have a shuttle, (saw empty golf carts in parking lot and not mentioned on check in), spa (mentioned at check in but I can't review) blah, blah, blah. Grounds of the Naked and Afraid garden were immaculate. Probably because of the maintenance workers using their leaf blowers outside our door at an un-Fantasy Fest hour of 8am. Turtle and koi pond was nice. Hey little turtle...hey little fishies... Ummm....ummm....did I mention location was great! Homeless people on Front Street and Duval also had a great location. I might stay there again if room had a better view, A/C had functioned, towels had been serviced better, had an elevator....whatever, Fantasy Fest! Dasvidaniya! Towels, please.

1 Duval St Key West FL

Hotel highlights

  • Walking distance to Audubon House and Tropical Gardens and Mallory Square
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Key West Historic District, Pier House Resort & Spa is next to popular attractions like Ripley's Believe It or Not and Key West Shipwreck Museum. This 142-room, 4-star resort welcomes business and leisure travelers with a private beach, a full-service spa, and 2 restaurants. Centrally located in Key West, the resort is also a short walk from Key West Aquarium and Mallory Square.


Dining

Enjoy dining at one of 2 onsite restaurants including Chart Room Bar, which specializes in American cuisine. Savor a meal from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 7 AM to noon.


Rooms

All 142 air-conditioned rooms feature refrigerators, coffee makers, and free newspapers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other standard amenities include free bottled water, ceiling fans, and safes.


Property features

Guests of Pier House Resort & Spa have access to a private beach, a full-service spa, and an outdoor pool. If you decide to drive, there's free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a health club, a steam room, and free WiFi in public areas.

Guest reviews for Pier House Resort & Spa

Everyone (16) Couples (85) Business (2) Family (21) Friends (12) Other (4)
5
Everyone

Gorgeous location! Friendly and accommodating staff. Had an awesome time!

By on Apr 17, 2018

4
Everyone

Very nice hotel. Food at pool bar is quite good and they make a tasty skinny margarita. Location is excellent and no dealing with spring break kids.

By on Mar 14, 2018

5

amazing location...

Everyone

You can walk to everything AND the hotel offers a free shuttle up and down Duval Street. Super friendly staff, and lovely accommodations. Didn’t care much for the shared courtyard but outside of that, amazing property and exceptionally friendly staff.

By on Nov 17, 2017

4

powerboat race vacation

Everyone

I love attending the races every year and have stayed at almost all of the waterfront hotels on the harbor.. The Pier House is one of the best. The Staff is excellent as is the food and location. My only regret is that they all inflate the room rates during race week. I especially appreciate the Beach Bar Staff, they are the best..

By , from Ct. on Nov 14, 2017

5

great location with an excellent bartender

Everyone

Our stay was excellent. Clean rooms, great location, and Janine was the best professional bartender we have experienced.

By , from Abu Dhabi on Nov 14, 2017

5
Everyone

We had a really comfortable stay and the employees were great

By on Oct 23, 2017

5

great and in down town.

Everyone

Nice place and great staff. Very helpful and they even put your chair out on the man made beach for you. Really nice place. The rooms are well kept and the service is awesome. Like the garden of eden out there. If they offered breakfast would be better but that is not the case. Expensive but if you can afford it the place is worth it.

By , from California on Jul 30, 2017

Review comment responded on Sep 15, 2017

Dear Guest, Thank you for taking the time to write the review. We sincerely appreciate your input and suggestions and hope to welcome you back soon

3

nice hotel close to fun, but.....

Everyone

Location, facility and staff were all great, but our room was close to the lobby and was very noisy, especially late at night. The food there is mediocre at best and they allow smoking in the small bar, contrary to state law.

By on May 11, 2017

4
Everyone

i feel like we didn't get a better room because we went through a third party to book our reservation.

By on Apr 26, 2017

5

private and quiet hotel close to all the action.

Everyone

Our first trip to Key West and the Pier House offered us the location, water access, restaurants, great staff and excellent dining.

By on Feb 20, 2017