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Relais Santa Croce

5.0 out of 5.0

Recent guest reviews

Excellent service! Impressive suite. Very nice building at the heart of the city. We loved the beds, the room amenities and the high standard of service. We also appreciated the free room upgrade. Also very nice priced.

I was astounded by the hotel but as much about the manner in which this hotel treats its guests. We were made to feel so welcome and nothing was too much. The check in and check out process is really well managed and very personal. We needed to book a few excursions and it was dealt with quickly and very efficient. The breakfast was continental style but suited us perfectly but you could have ordered anything you wanted. The staff were all very polite, I would highly recommend this hotel, great location, easy to walk around the city and lots of lovely restaurants within easy walking distance as were all the key sights in the city. Room we had was quiet and simple and understated but really high class. Would without a doubt stay again when next in Florence.

We stayed 3 nights, and the staff did everything in their power to make our stay comfortable. When we complained about the power to the outlets going off when we removed the key card, an extra card was provided. An extra chair was provided at our request. We got advice from them about all sorts of things, even where to get a bus pass-I don't think any of their patrons had ever asked about that before. Clearly the key to this place is, if you have a problem, ask for help! The one problem they couldn't help with was that our room had the closet and luggage space much higher than the rest. This was inconvenient, and the curved stairs leading up had no rail, which was dangerous.

We liked everything about this hotel. The location was close enough to everything but not congested or noisy. The hotel staff really added to the experience. The doorman greated us by name upon arrival and check in was personalized versus standing in a long line. We had a jr Suite with a terrance which gave us plenty of room and a nice place for a glass of wine in the evenings. I would stay here again.

This hotel was the second stop for me and my husband's Italian honeymoon. I'm so glad we chose this hotel as it was so lovely, chic and beautiful. The location in Florence is convenient, it's on a quiet street but still within walking distance to Santa Croce Church, the Duomo, Uffizi Gallery and across the river to Piazza Michaelangelo. It also houses Enoteca Pinchiorri - which is a 3 star Michelin restaurant. This was easy since we had a reservation the second night and were able to get back to our hotel quite easily. Room: SO cute and chic - yellow painted walls with black wooden panels/trim. The room was spacious and had a balcony where we could see the church. There was a bench by the bed so we could put our luggage, as well as a dressing area for additional luggage and full length mirrors. To the side of the bed was a desk area for my husband to set up his work area. Service: Amazing. They had welcome pastries for us, notating that this was our honeymoon as well as a personalized greeting card. Our hotel rate included the breakfast buffet which was delicious. The servers were always friendly and helpful. If we are ever in Florence again, we would stay here in a heartbeat. Thank you again Relais Santa Croce!

The building is beautiful and well located on the eastern part of the old city (5 min by walk to Santa Croce church and less than 10 minutes to Palazzo Vecchio). Service has been nice all along our journey. Rooms are pretty large and well equipped with very comfortable beds. Unfortunately there is no iron available due to risks of fire and need to use the laundry if you want to iron your clothes. Within few hours they can give you back your clothes but need to anticipate a bit and can't wait until the last moment to decide to iron your clothes. Our rate included breakfasts to which I would say I have a bit disappointed for a 5 star hotel. I was expecting something more innovative and with more local food than a "standard" continental breakfast. In any case our stay has been a great moment and we will be happy to enjoy again this wonderful palazzo. By the way, there are 2 restaurants in this hotel, one which belongs to the hotel itself (Guelfi & Ghibellini) and a second one located at the ground floor of the hotel but independent from it named Enoteca Pinchiorri which is a 3 star Michelin.

We stayed at the Relais Santa Croce in early July. The hotel has loads of character and is beautifully decorated, well maintained and immaculately clean. The staff were extremely helpful and friendly. A special mention to Valerio who ensured that we were treat to 2 amazing meals in the hotel restaurant. We have been fortunate to eat in some nice restaurants over the years but I can honestly say this was the best service we have ever had ... and the food is excellent too! All round - fantastic hotel.

Relais Santa Croce is a wonderful hotel with great location - all attractions are nearby. Beautiful building - common areas and the room. All members of staff were very friendly and helpful and provided excellent service. Good breakfast with decent selection of high quality food. Room rates are very reasonable and I do believe Relais Santa Croce Hotel is a very good alternative to Four Season's or St Regis. Highly recommended.

Absolutely amazing experience - warm welcome, professional services, attentive and smiley personnel, great room with the fantastic view- everything was perfect. We have received recommendations on the dining, coffee and lunch place,s our car was parked, room ready early... it felt good and it's a pleasure to share this feedback with the demanding customers

This is hotel has a fantastic location, is stunning inside and the staff could not have been any more attentive or friendly. We stayed here as part of our honeymoon and would definitely come back and also recommend this hotel to anyone.

Via Ghibellina 87 Florence FI

Hotel highlights

  • Walking distance to Basilica of Santa Croce and Bargello
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in Santa Croce, Relais Santa Croce is adjacent to Basilica of Santa Croce and within a 5-minute walk of other popular sights like Bargello. This 24-room, 5-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Cathedral of Saint Mary of the Flower and Ponte Vecchio are also a short walk from this Florence hotel.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with buffet breakfast, available for a fee.


Relais Santa Croce's 24 rooms are soundproofed and provide minibars, free newspapers, and safes. Guests can expect free WiFi and plasma TVs with satellite channels and pay movies. Bathrooms have hair dryers and slippers. In-room massages are available, and rooms also include desks.

Property features

Relais Santa Croce features free WiFi in public areas, a meeting room, and a business center. Valet parking is EUR 45 per night if you plan to drive, or hop aboard the airport shuttle (available on request) for EUR 80 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include express check-in, free newspapers, and laundry facilities.

Room options

Deluxe Room (Grand)

Full 1 | Sleeps 2

Junior Suite

Full 1 | Sleeps 3

Classic Suite

Full 1 | Sleeps 3

Superior Double Room

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend this hotel

Total of 421 reviews