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Relais Santa Croce

5.0 out of 5.0

Recent guest reviews

If you're going to spend time seeing and experiencing Florence, I would not spend the money on this hotel. I felt uncomfortable the moment I arrived and the doorman looked at me as if I shouldn't be staying at s 5 star hotel, and it was obvious I walked from train station and didn't arrive by car. The reception staff were very accommodating however. I was offered and accepted an upgraded room at no charge. The previous guests had smoked in it, which they told me and showed me that it was aired out. I don't think they ever get aired out as once the windows were closed it was terrible. The sheets were the worst I've ever experienced in a hotel. Rough and stiff. It has a lovely music room, yet I had too many things to see and do. If you're looking for romance and a good location it's nice.

We arrived at the Relais Santa Croce by car. It was not easy to find the way with the 'limited driving zone'. So we were pretty frustrated with directions and traffic by the time we got there. But walking in the door changed our mood. We were greeted with an offer of sparkling wine and a most gracious staff. The Relais is in a beautiful old palace and the public rooms are exquisite with frescoed ceilings. Check out the special mechanism on the third floor that was designed by Leonardo Da Vinci! His schematic is there on display! It was used to raise and lower the massive chandelier that at one time was the focal point of the music room. You really feel like you are a part of Renaissance Florence. But the accomodations themselves are completely modern and up to date, with a contemporary twist to the room decor which is the perfect counterpoint. We had to leave early in the morning for the airport, and the night manager personally fetched our car, took our luggage and loaded it in. The service was impeccable. The experience memorable!

Room options

Deluxe Room (Grand)

Full 1 | Sleeps 2

Junior Suite

Full 1 | Sleeps 3

Classic Suite

Full 1 | Sleeps 3

Superior Double Room

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend this hotel

Total of 413 reviews