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Palazzo Firenze by Baglioni Hotels & Resorts

5.0 star property
Luxury hotel with free breakfast connected to a rail/subway station in Florence
VIP Access

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Photo gallery for Palazzo Firenze by Baglioni Hotels & Resorts

Property entrance
Ecotours
Property entrance
Premium bedding, minibar, in-room safe, individually decorated
Property entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available

Explore the area

View in a map
Via Ghibellina 87, Florence, FI, 50122
  • Place, Piazza della Signoria
    ‪6 min walk‬
  • Place, Piazza del Duomo
    ‪8 min walk‬
  • Place, Uffizi Gallery
    ‪8 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪18 min drive‬
VIP Access
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Room options

View all photos for Da Verrazzano Suite, Stay for Kids and Teens Included

Premium bedding, minibar, in-room safe, individually decorated

Da Verrazzano Suite, Stay for Kids and Teens Included

  • 1808 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Santa Croce Royal Suite, Stay for Kids and Teens Included

Premium bedding, minibar, in-room safe, individually decorated

Santa Croce Royal Suite, Stay for Kids and Teens Included

  • 2777 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for De Pepi Suite, Stay for Kids and Teens Included

Premium bedding, minibar, in-room safe, individually decorated

De Pepi Suite, Stay for Kids and Teens Included

  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Florentine Suite, Stay for Kids and Teens Included

Florentine Suite, Stay for Kids and Teens Included | Premium bedding, minibar, in-room safe, individually decorated

Florentine Suite, Stay for Kids and Teens Included

10.0 out of 10
Exceptional
(1 review)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Stay for Kids and Teens Included

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite, Stay for Kids and Teens Included

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Terrace, Stay for Kids and Teens Included

Junior Suite Terrace, Stay for Kids and Teens Included | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite Terrace, Stay for Kids and Teens Included

  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Junior Suite, Stay for Kids and Teens Included

Premium bedding, minibar, in-room safe, individually decorated

Family Junior Suite, Stay for Kids and Teens Included

  • 753 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room, Stay for Kids and Teens Included

Grand Deluxe Room, Stay for Kids and Teens Included | Premium bedding, minibar, in-room safe, individually decorated

Grand Deluxe Room, Stay for Kids and Teens Included

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Florence

Located in Historic Centre of Florence, Palazzo Firenze by Baglioni Hotels & Resorts is within a 10-minute walk of popular sights such as Piazza della Signoria and Palazzo Vecchio. This 24-room, 5-star hotel has conveniences like free breakfast, a restaurant, and free in-room WiFi. Centrally located in Florence, the hotel is connected to a rail/subway station and also a short walk from Piazza del Duomo and Uffizi Gallery.

What's nearby

  • Piazza della Signoria - 6 min walk - 0.4 miles
  • Piazza del Duomo - 8 min walk - 0.5 miles
  • Palazzo Vecchio - 8 min walk - 0.5 miles
  • Uffizi Gallery - 8 min walk - 0.5 miles
  • Cathedral of Santa Maria del Fiore - 10 min walk - 0.5 miles

Getting around

  • San Marco University Tram Stop - 15 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 19 min walk
  • Florence Airport, Peretola (FLR) - 33 min drive

Restaurants

  • ‪Pino's Sandwiches - ‬1 min walk
  • ‪Finisterrae - ‬2 min walk
  • ‪Boccanegra - ‬1 min walk
  • ‪Il Teatro - ‬1 min walk
  • ‪Caffe Mario - ‬2 min walk

About this property

Palazzo Firenze by Baglioni Hotels & Resorts

Luxury hotel with free breakfast connected to a rail/subway station in Florence
Guests of Palazzo Firenze by Baglioni Hotels & Resorts enjoy access to free WiFi in public areas, a business center, and a meeting room. Valet parking is EUR 55 per night if you plan to drive, or hop aboard the airport shuttle (available on request) for EUR 80 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include express check-in, free newspapers, and a porter/bellhop.
Plasma TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, coffee makers, and free newspapers are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 1:00 AM at scheduled times and on request
  • Valet parking on site (EUR 55 per night)
  • Limited onsite valet parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Guelfi e Ghibellini

Things to do

  • Bicycle rentals

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • Banquet hall
  • Built in 1700
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between February 2 and May 13.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 50 per pet, per stay
  • 1 total (33 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 80 per vehicle (roundtrip, maximum occupancy 3)
  • Valet parking fee: EUR 55 per night
  • Pet fee: EUR 50 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a first aid kit
  • Check-in: 2:00 PM—-5:30 AM
  • Check-out: 11:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers valet parking (fees apply).
Property Registration Number IT048017A12EKX2XD2

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and a first aid kit.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Relais Hotel Santa Croce
Relais Santa Croce
Relais Santa Croce Florence
Relais Santa Croce Hotel Florence
Relais Santa Croce Hotel
Baglioni Relais Santa Croce Florence
Relais Santa Croce by Baglioni Hotels
Palazzo Firenze by Baglioni Hotels & Resorts Hotel
Palazzo Firenze by Baglioni Hotels & Resorts Florence
Palazzo Firenze by Baglioni Hotels & Resorts Hotel Florence

Frequently asked questions

Is free cancellation available at Palazzo Firenze by Baglioni Hotels & Resorts?

Palazzo Firenze by Baglioni Hotels & Resorts provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to do within easy reach of Palazzo Firenze by Baglioni Hotels & Resorts?

This hotel is situated in Historic Centre of Florence within a 10-minute walk of Piazza della Signoria, Palazzo Vecchio, and Piazza del Duomo. You'll also find Piazza di Santa Maria Novella and Uffizi Gallery less than a mile away.

Is there parking available at Palazzo Firenze by Baglioni Hotels & Resorts?

Yes, valet parking is offered for EUR 55 per night.

Does Palazzo Firenze by Baglioni Hotels & Resorts feature a casino on the premises?

No, Palazzo Firenze by Baglioni Hotels & Resorts doesn't have a casino.

Is there an indoor pool at Palazzo Firenze by Baglioni Hotels & Resorts?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Palazzo Firenze by Baglioni Hotels & Resorts?

This boutique hotel offers many amenities for couples, including in-room massages as well as a bar and a restaurant.

Are there hot tubs at Palazzo Firenze by Baglioni Hotels & Resorts?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Palazzo Firenze by Baglioni Hotels & Resorts have a restaurant with a breakfast menu?

Yes, Palazzo Firenze by Baglioni Hotels & Resorts serves free buffet breakfast at Guelfi e Ghibellini each morning.

Does Palazzo Firenze by Baglioni Hotels & Resorts allow pets to stay for free?

Although they can't stay for free, pets are welcome at Palazzo Firenze by Baglioni Hotels & Resorts for a fee of EUR 50 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Palazzo Firenze by Baglioni Hotels & Resorts?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Palazzo Firenze by Baglioni Hotels & Resorts?

The closest major airport to Palazzo Firenze by Baglioni Hotels & Resorts is Florence Airport, Peretola (FLR), which is 6.6 mi away (33 minutes by car).

Can I book a room with a balcony at Palazzo Firenze by Baglioni Hotels & Resorts?

Yes, some guestrooms at Palazzo Firenze by Baglioni Hotels & Resorts offer a terrace.

Does Palazzo Firenze by Baglioni Hotels & Resorts host weddings?

There are wedding services available at Palazzo Firenze by Baglioni Hotels & Resorts if that's in your vacation plans.

Palazzo Firenze by Baglioni Hotels & Resorts Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 182 out of 235 reviews
Rating 8 - Good. 36 out of 235 reviews
Rating 6 - Okay. 11 out of 235 reviews
Rating 4 - Poor. 5 out of 235 reviews
Rating 2 - Terrible. 1 out of 235 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Brian D

Stayed 3 nights in Aug 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel with good location and friendly staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

Madina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous boutique hotel, like museum Beautiful rooms!!! Thank you Giovanni for all ur help and knowledge organizing everything for us, and breakfast waiters were great!!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and service was very good.
Stayed 3 nights in Jul 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
I VERY MUCH ENJOYED THE STAY
Stayed 3 nights in Jul 2025

10/10 Excellent

Shankar, Cupertino

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service esp Fillippo and Daniel at the breakfast service
Stayed 3 nights in Jul 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property. For the price the quality of the breakfast could have been better, and we asked for a bag to be mailed and they wouldn’t do it because it was a Sunday. We had hoped to not have to bring it on the train again. Overall, however, the staff was great and the property is beautiful and conveniently located.
Stayed 3 nights in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our recent visit to Florence, we had the pleasure of staying at Palazzo Firenze, and it was absolutely perfect. The staff provided exceptional service and had great knowledge of the area. Our room was spotless and incredibly comfortable. The hotel's location was ideal for sightseeing and dining. We couldn’t have chosen a better place to stay and would definitely return.
Stayed 3 nights in Jan 2025

10/10 Excellent

Isabel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable luxury

Lovely hotel in a quiet part of the city center. Staff was amazing.
Stayed 3 nights in Nov 2024

8/10 Good

Christopher

Unfortunately there was a plumbing issue and they had to move me to another hotel. It was disappointing but the staff I exchanged emails with were very helpful with the rebooking
Stayed 1 night in Feb 2025

6/10 Okay

Gregory

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience of Florence at a top class hotel where all the team had great knowledge and excellent customer service. Big call out to Larissa for wonderful breakfast service.
Stayed 5 nights in Jan 2025

10/10 Excellent

Carlos

Stayed 5 nights in Nov 2024

10/10 Excellent

Samuel, Century City

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff!!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Arran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great Stay
Stayed 3 nights in Dec 2024

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noce and chic hotel very close to Santa Croce and walking distance to all attractions in central Florence. A gem. Great break fast and friendly staff. Would definitely come back.
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Jonathan

Stayed 2 nights in Nov 2024

10/10 Excellent

Elizabeth, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

christopher, kingwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional level of customer service. Denise the front desk manager extremely knowledgeable of the area and made some great recommendations for shopping and sightseeings. Absolutely the place to stay in Florence. Outstanding - is really the best word I can use to describe our experience .
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2024

10/10 Excellent

Dean

Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic. Real 5 star glamour. Room was clean, quiet and incredibly comfortable. Staff were amazing and really looked after us. The G&G restaurant was the best dinner we had in Florence. A must!
Stayed 3 nights in Oct 2024