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Relais Santa Croce

5.0 out of 5.0

Recent guest reviews

A fabulous hotel. Staff is professional and very warm. The bar is the most beautiful room. High ceilings decorated with wonderful paintings. The gin and tonic is special. The bed rooms are sensational. Maybe the best i I've stayed in. Comfortable. Lots of space.

What a wonderful hotel. It truly deserves its 5 stars. From morning breakfast to tea, drinks, dinner & night cap the service & hospitality was extraordinary. Added plus it is right next to what we consider the top Ristorante in the world - Enoteca Pinchiorri- 3 Star Michelin.

I couldn't have chosen a better hotel in Florence. Relais Santa Croce spells utmost luxury right from the moment you enter the hotel. After a very warm welcome with a complimentary glass of Prosecco, I was escorted to my room which was very spacious and features excellent, fine furnishings. There was a personal welcome note from the hotel manager which accompanied a cake and welcome fruit platter and sweets. The bathroom has sauna in the shower, which was kind of complicated, but nothing a call to the front desk can't fix. I asked the front desk for the best places to visit and dine in, and was given great recommendations, all within walking distance from the hotel, which is centrally located, with quiet streets surrounding it. Walking around Florence is enjoyable with the nice surprises that await at each turn. Just make sure you have the most comfortable footwear. Breakfast had top-quality selection, especially their breads. Coffee was excellent too! I stayed during a cold month so the fireplace at the Music Room, lit in the afternoons, was perfect. There was also live piano music which provided for the most luxurious tea time. I will stay again in this hotel when I revisit Florence.

An exclusive and luxurious hotel nearby Santa Croce in Florence. The hotel atmosphere it’s very warm and you truly feel at home while staying. The tea room is just magnificent. What brings the hotel to top level tough, I think it’s the service. All the staff have been remarkably kind and always available to satisfy our needs. This is what 5 stars it’s for and Baglioni carries out this task at the best level. The only thing about the structure to say in order to be honest, is the quality of the rooms that are a bit old, but I know the hotel it’s going to be re furnished soon. I hope to be able to stay again at Relais Santa Croce as soon as possible. Wonderful service and position. PS: for those who are interested in this type of restaurants, the 3 star awarded Enoteca Pinchiorri is just under the stairs. RECOMMENDED, high class.

The Relais Santa Croce was in a great location in Florence just a short walk to many of the top places to visit in the city. The staff was extremely helpful and happily recommended things to do, restaurants, and shopping. The hotel was previously a small palace and although our room was modern, they kept some of the history of the hotel in the public spaces. A great combination of new and old. Highly recommended.

The Santa Croce is a beautiful high end hotel located in a quiet street near the centre of Florence. The rooms are large, beautifully decorated and well equipped and the hotel's public rooms are stunning - particularly the music room. The restaurant isn't great but there are plenty of good ones in the vicinity so eat out. Breakfast is excellent. There is secure valet parking but it isn't cheap - €60 per night.

Great hotel, incredible building, decoration and rooms. The staff is amazing, very helpful and nice. The location of the hotel is very good at 1 minute walk from Santa Croce plaza and 10minutes walk to The Domo. The hotel executive room is spacious and comfortable. The lounges at the hotel are very well decorated.highly recommended it is really a great experience.

Excellent service! Impressive suite. Very nice building at the heart of the city. We loved the beds, the room amenities and the high standard of service. We also appreciated the free room upgrade. Also very nice priced.

I was astounded by the hotel but as much about the manner in which this hotel treats its guests. We were made to feel so welcome and nothing was too much. The check in and check out process is really well managed and very personal. We needed to book a few excursions and it was dealt with quickly and very efficient. The breakfast was continental style but suited us perfectly but you could have ordered anything you wanted. The staff were all very polite, I would highly recommend this hotel, great location, easy to walk around the city and lots of lovely restaurants within easy walking distance as were all the key sights in the city. Room we had was quiet and simple and understated but really high class. Would without a doubt stay again when next in Florence.

We stayed 3 nights, and the staff did everything in their power to make our stay comfortable. When we complained about the power to the outlets going off when we removed the key card, an extra card was provided. An extra chair was provided at our request. We got advice from them about all sorts of things, even where to get a bus pass-I don't think any of their patrons had ever asked about that before. Clearly the key to this place is, if you have a problem, ask for help! The one problem they couldn't help with was that our room had the closet and luggage space much higher than the rest. This was inconvenient, and the curved stairs leading up had no rail, which was dangerous.

Via Ghibellina 87 Florence FI

Hotel highlights

  • Walking distance to Basilica of Santa Croce and Bargello
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in Santa Croce, Relais Santa Croce is adjacent to Basilica of Santa Croce and within a 5-minute walk of other popular sights like Bargello. This 24-room, 5-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Cathedral of Saint Mary of the Flower and Ponte Vecchio are also a short walk from this Florence hotel.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with buffet breakfast, available for a fee.


Relais Santa Croce's 24 rooms are soundproofed and provide minibars, free newspapers, and safes. Guests can expect free WiFi and plasma TVs with satellite channels and pay movies. Bathrooms have hair dryers and slippers. In-room massages are available, and rooms also include desks.

Property features

Relais Santa Croce features free WiFi in public areas, a meeting room, and a business center. Valet parking is EUR 45 per night if you plan to drive, or hop aboard the airport shuttle (available on request) for EUR 80 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include express check-in, free newspapers, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

87.0% of guests recommend this hotel

Total of 432 reviews