Quality Inn Florence2.5 out of 5.0
Recent guest reviews
Recently stayed here for a fishing trip and won't be back here on our future trips to Florence. Let's start with the ice machine, mold mold and mold. This ice goes into the chilled water at the breakfast buffet. The guest laundry was absolutely filthy, had to locate a laundromat. The room we had, had a gnat or fruit fly infestation. Told the front desk but nothing happened. The billing is a joke as well, one day in to the stay they billed us in full for the week, this was a first, and the general manager was not very helpful and said that's just how they do it, have never heard or seen this. Boat parking was not great but worked out. We will be back to Florence many more times as we had fell in love with North Alabama but we will not stay at the Quality Inn again. The Residence Inn by Marriott was a little more expensive but hands down is the better choice.
We chose the Quality Inn over the Comfort Inn across the street because it was about $10 cheaper. We always stay at Choice Hotels and they are somewhat similar. The price we paid for this hotel, we would have expected more. I booked online as we were traveling there the same day. When we arrived, I noticed the desk clerk out front talking to someone and followed us in. Can't say he was overjoyed we were there, but was polite and got us registered. The entrance needed cleaning up, sweeping debris off sidewalk, front doors needed some good windex and paper towels. As we got on the elevator, (very warm) there were signs posted on wall that the floor was wet and be careful. When we got to the second floor and the elevator door opened, there was a heavy duty fan blowing on the carpet, which appeared damp and the hallway was very warm. Maybe leaking around the ac vent in ceiling? The rooms were clean, appeared new carpet, fresh paint. King bed was comfortable with lots of pillows. The tub with shower head was low, so you had to duck under it to get wet. The next morning I went to dry my hair and the blowdryer didn't work. I went downstairs to front desk clerk and she gave me one in a box, not brand new, but it did work. She was very nice and helpful. Surprised no one else told them it didn't work, because it should have been replaced. We didn't eat the continental breakfast, so can't comment on that. All in all, not disappointed we stayed there, but if we were to go back to that city again, we would try the Comfort Inn.
We have been staying in Econo Lodge's, and they have just been slacking lately! We tried Quality Inn and was so happy that we did!! Very clean, great breakfast, free WiFi. The staff was very nice! We got a wonderful nights sleep.
I tried to find this hotel by my GPS at 12:00 am that I had called ahead for a reservation. It directed me to a very respectable looking funeral home each time. I just started wandering in larger circles and finally found it. I thought this was very amusing afterwards that maybe the finding the funeral home was supposed to be my destination ! Too funny. Other than that the hotel was good , bed was comfortable, people friendly, desk clerk was nice . All good.
We had no reservation but they had lots of vacant rooms. Rate was great, front desk clerk was friendly & pleasant, but the rooms look as though it has been forgotten by the chain it represents. Unoccupied room doors were open along the hallway as we proceeded to our spot....never seen THAT before! Room was neat, but old. Bathroom was clean, but not spotless....dirt built-up in corners, dust & cobwebs present....towels were not neatly folded...shower curtain was a joke. Towels & sheets felt as though they were old and worn....no crispness or thickness to them AT ALL. There is only so much you can do with patch and paint----this place needs a major overhaul. Just not a comfortable nights rest.
Ours was a Saturday night stay. Good rate for the area. Many restaurants close by. Loved the king size bed. While we didn't use the sleeper, the sofa portion was hard. We sat in bed and watched the large size flat screen TV. Didn't use the microfilm or mini frig. Did use the coffee maker the next morning. Shower/tub was large. The room was a little dated. We had baseboards missing in the bathroom. Hotel itself was quiet. Front desk staff very friendly and helpful. Will stay again when in the area.
Our room was infested with roaches and we had to pack up and leave the hotel at 11 pm . It was disgusting. Please don't stay here under any circumstances. Not a great area, lots of sketchy people walking around outside the hotel late into the evening and night. Bugs EVERYWHERE, literally have never seen so many cockroaches in one room in my entire life! Crawling out from behind the dresser, bed, bathroom, etc. It was like a scene from a horror movie. The worst part was that we didn't see them until almost 11 pm at night and so it was a huge inconvenience to find another hotel that late at night. The front desk clerk was not surprised at all to find out about our experience and kindly gave us a refund. Apparently he deals with the bug complaint quite often. DO NOT STAY HERE!!!!!
Booked our room online and got a good rate. We rode motorcycles up here to ride around this area to see the sights. They allowed us to park up front (that was very nice). Our room was kind of updated ( room 211). It appeared to be freshly cleaned but the longer we stayed here the more we noticed it wasn't that clean (I took pictures to prove it). Also while we were gone during the day they (House keeping) would turn our A/C up to 72 degrees and when we returned it took a long time to cool the room back down (I hate a hot stuffy room). On a positive note the girl at the front desk was very friendly and tried to be helpful. We might stay here again if were in this area. I just wish the General Manger would spot check his cleaning crew and this would make this place a lot better than just average place to stay.
The location of the hotel is close to all sorts of places to eat and shopping. The check in was very simple and didn't take long at all. The bed was very comfortable with quality pillows. The eating area looked nice as if you were in a nice kitchen. On the other hand, the hotel appeared dated. The back glass door going out the back on the bottom floor was cracked where it appears to have been shot with a BB gun. The air conditioner was loud in my room and sounded like it could quit any moment. The ice box in the room was dirty. The couch in the room was nasty and had dirty spots on it like something had been spilt on it.
I would stay here again! Worth the money and it has a level of quality above some Quality Inns. The location is a bit hard to find and just past the HI Express. Bedding was good and shower area clean. I did not do the breakfast and have no idea there. It was just one night and I can't say much. Age of the hotel is showing a little and the guests are a bit rougher than some hotels.
Reviews from Trip Advisor
55% of guests recommend this hotelTotal of 37 reviews