Hotel Monna Lisa

Liked the garden didn’t like the women at the front had a attitude

Excellent friendly service by the staff. Clean comfortable room. Excellent breakfast, great location to sites, nice ambiance.,Hotel room Seeing a bit of wear and tear in rooms. Jacuzzi tub very dated. Toilet seat in room broken. Rooms roomy. Need to update and provide wall jack for phone charging. Would stay here again.

It’s a beautiful and old property, a nice complimentary breakfast is included and is in walking distance to a lot! The staff was so friendly and it seems they worked quickly around our schedule, turn down service was complete when we got back from dinner and room tidying after we’d get back from daily activities. Their lovely courtyard is nice for relaxing.

Wonderful adventure in Florence Visited friends and relatives Ate a lot of wonderful cheeses and pastries

As always the staff was helpful and accommodating and the rooms were beautiful and restful. The Monna Lisa is so close to everything- walking distance . We love the morning breakfast and service ! Thank you.

Great breakfast. Really nice location. Hotel is very nice and had no issues with service.

A stay at this beautifully decorated and conveniently located Hotel was a delight. Excellent resturants are just a 5 Minute walk from the Hotel. The City Center is only a 10 Minute walk. Their breakfast is excellent, the facilities quite clean, the bed very comfortable, and the bath more than adequate. The staff was very helpful. Internet Service in the common Areas was quite adequate so I did not add it to our room. Expect this Hotel to be more of an insight into old Florence than a modern Cookie-cuter facility, however. Areas that I would have liked to have been improved were the AC controls and door fit.

This hotel was so, so lovely! I took a train in from Milan and was not feeling so well and very tired after a long day of traveling, so took a cab to the hotel. He knew exactly where it was and a quick trip...but it is also very walkable I walked back for my train home with a backpack, no issues, in under 20 minutes. The desk staff all spoke perfect English and the grounds are beautiful. There is a large entry way the provides some privacy for the lobby and rooms, so you are not right on the sound. I was checked into the front room right off the lobby and never had any issues with noise. The lady that checked me in and was mainly working at the desk noticed that I seemed a bit lethargic and was very nice about asking how I felt and if I needed anything. The bed was comfortable and the room was HUGE by European standards. Bathroom also was fairly large. While the wifi on the public grounds is free, it did cost money in the rooms, but I was able to pick up a decent free signal from my room. The breakfast in the morning was varied and good for a quick bite to start the day. One afternoon when I was feeling especially bad, I spent a few hours in the garden out back. So green with lemon trees and birds chirping. Just wish the benches were more comfortable! It was a very short walk to the Duomo and so many gelato options! The price was a bargain for all of its features. tldr: Great location, staff, and rooms. Absolutely adore this place, would happily return and have recommended it to so many friends.

This hotel had the most wonderful public areas and the staff were very good. the only problem I encountered was limited wifi. There was free wifi in the public areas but to have it in the room cost from 5 to 20 euros

The staff was very friendly. Awesome breakfast service. The only issue was the internet service and location. Otherwise, it is a beautiful hotel. Recommended for senior couples.

very nice staff room was a little small beds were very uncomfortable but the tub was large and the service was great

I was pleasantly surprised at how the hotel matched the online photos. It was so charming with many pieces of art and antiques through out the hotel. The location was central though complimentary guide maps were not necessarily oriented correctly. It was no problem though as Florence is a small town. The staff was most gracious and spoke English and several other languages. The guests were international and engaging. Breakfast was a nice buffet featuring a wide variety. Except for some street noise it was a wonderful place.

great staff help. Terrific location close to everything and very quiet

Close to everything, very convenient, nice hotel. Staff was not very helpful, hard to get to by car. Parking its 22 Euros a night, too much and it's behind the hotel. I contacted the help desk to give me direction and said he could not do it over the phone, he should just tell me it was behind the hotel, I spend an hour just to come back twice and park. Hotel was nice over all. if you don't have a car, it is worth it.

This former palace is like being in an museum with antiques: oil paintings, the fabulous breakfast room with a huge leaded window wall. A 7 minute walk to Duomo, very helpful staff.

The hotel was beautiful and close to everything. The staff were very helpful.

This hotel was beautiful, well appointed, and in a great location. The staff was very helpful and welcoming. The only issue we had was with the taxi driver who did not bring the large taxi as the hotel clerk requested. The breakfast was very nice including eggs, meats and cheeses. We would definitely stay there again

The property was lovely and clean, if a little dated. It wasn't off-putting, though. The complimentary breakfast was lovely with a very good selection on offer. The only thing I would recommend to the hotel staff is to reduce the amount of scented cleaning products used. This is an issue all over Europe, I believe, and for me and my group it became more of an issue as our trip progressed, so it's not just a problem at the Hotel Monna Lisa. Overall, though, our stay at this hotel was very pleasant.