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Palais Sheherazade & Spa

5.0 out of 5.0

Recent guest reviews

Palais Shéhérazade hotel, Fes, Morocco Is listed as one of the top deluxe hotels in Fes. Should be listed as the # 1 faulty hotels and at the top of the madness pyramid. Great, We were assigned a suite including: 1. Toilet paper holder broken. 2. Sink draining system not working 3. Bath - Jacuzzi- a garden of fungus and rust drainage not working water up to knees Surviving the rust stained bathtub landing into small water ravine, you need a canoe. Only to find out that the stuffy smell comes from the wet wall between the bath and bedroom. 4. After a long touring day we looked forward to relax with a book....but the sound of music / water dripping from the ceiling straight into the electric light fixture .... water and electricity what a relaxing combination Run for your life....we went to manager, after verifying we were not making up stories, he agreed to change our room to a gorgeous 2 bedroom suite....Alas, the bed lamps not working, the bath-Jacuzzi bouncing from One side to another, one sink leaking, the second does not drain the water. No internet and In he morning no hot water. Breakfast- very poor, 1 waiter serving 27 persons Second waiter running back and forth to kitchen- 2 floors below dining room Trying in vain to catch up with the coffee demand. Dinners - not worth $ 5, no butter, Harira soup was burnt, couscous too sweet and no alternative - very poor fixed menu. Dining room beautiful decor and architecture - Moreno glass chandeliers were not dusted in the last year! Mariam and Amina were wonderful trying to find solutions to non stop complains. The staff did its best to provide good service. The dining room staff were very nice but their efforts couldn’t make up for bad management, poor food and only thing going down the drain is their hotel.

This gem of a hotel set in a 19th century palace was worthy of its name. Every nook and corner is steeped in history and the open areas inside the Palais are a treat for the eyes. The service was exemplary by the family, with the receptionist in attendance in the late evening showing me around the surroundings of the hotel. I do believe slightly better lighting would help the place. Wish I had more time...maybe a trip to Fes just to re-live the splendours of a bygone era

We were welcomed with the mandatory tea with Moroccan cookies in the waiting den that separates the two riads and their respective pools (the old one was built in 1846, the new one with the spa in 2009). Our "relations" person (?), Myriam, came to meet us and offer to guide us in the city and told us she had upgraded our room (we had room 15). Apparently we could contact her at any time day or night if we needed anything but we didn't make use of the offer. PROs : - The courtyards, one with its olive trees and the other with its palm trees and leather couches, open to the sky.. - Although mostly comprising pastries, breads, etc., the breakfasts were hearty and good. - Calm and quite. - The courtyard on which our room opened was heated, which is a nice thing in Fes in February ! - Location. The Riad is just on the fringe of the Medina on the south-western heights, but you can walk to just about anywhere in Fes El Bali in15-20 minutes (if you don't take a wrong turn !). - Decent view from the Rooftop restaurant. - There is an elevator all the way up to the rooftop terraces for those who want to avoid stairs. CONs : - We were expecting more from the restaurant, although the service was excellent.

Spectacular decor in an extraordinary palace. It was a fairytale experience with a very friendly and professional service. Our suite had a very fine style, and a beautiful bathroom with a large jacuzi. Very highly recommended for a romantic stay.

We have been stunned by the majestic architecture of this mythical palace. Our very luxurious suite was comfortable with a gorgeous decor. The spa is known to be one of the best in the world and I personally totally agree.

Words cannot describe the beauty of this fantastic historical palace. The authenticity of the design and the extreme comfort of the suites makes it really stand apart. The restaurant has excellent cuisine and the service was very nice.

Amazing! We were so glad we found this amazing gem on a tv report, we decided to visit this masterpiece right away! The palace is so ritzy and authentic. There's nothing missing in this exceptional masterpiece : the spa is beautiful, the suites are spectacular and the restaurant is outstanding! Can'take wait to be back!

Ce palais de renom est magnifique et se distingue par sa décoration d'exception. Le luxe épouse parfaitement la majesté du décor purement marocain dans les suites et les patios. Le service est irréprochable et le restaurant est excellent.

Un Palais Princier au cœur de la ville. Deux magnifiques patios avec des ornements de colonnes époustouflants, des jardins magnifiques et des suites luxueuses. Le SPA est l'atout majeur de l’hôtel, il mérite le détour. Des programmes sur mesures. Les cabines de SPA donnent sur un immense bassin entouré de colonnes (rdc et demi niveau). J'y ai fait un excellent facial, le hammam est génial, les massages sont très professionnels. Ce fut une expérience extraordinaire dans un cocon coupé du tumulte de la ville. Un paradis!

Nous avons été envoûté par l'architecture spectaculaire et l'accueil exceptionnel de ce palais des milles et une nuita. Les suites sont magnifiques, très luxueuses et décorées avec une immense subtilité. Le restaurant gastronomique est incontournable.

23 Arsat Beniss Douh, Medina Fes

Hotel highlights

  • Close to Medersa Bou-Inania and University of Al-Karaouine
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Fes El Bali, Palais Sheherazade & Spa is within a mile (2 km) of popular sights such as Medersa Bou-Inania and University of Al-Karaouine. This 24-room, 5-star riad has conveniences like a full-service spa, an outdoor pool, and an indoor pool. It's in the historical district and also a short walk from Der Batha Museum and Blue Gate.


Dining

Free breakfast is included with your stay. Enjoy dining at one of 2 onsite restaurants including Gastronomique marocain, which specializes in Moroccan cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the riad and get a beverage at the bar/lounge or coffee shop/café.


Rooms

Palais Sheherazade & Spa's 24 rooms are individually decorated and provide minibars, free bottled water, and safes. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in Frette Italian sheets and bathrooms offer hair dryers and designer toiletries. Phones and desks are other standard amenities.


Property features

At Palais Sheherazade & Spa, guests enjoy a full-service spa, an indoor pool, and an outdoor pool. There's extended parking for a fee and a train station shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury riad include a steam room, a rooftop terrace, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

71.0% of guests recommend this hotel

Total of 20 reviews