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Palais Sheherazade & Spa

5.0 out of 5.0

Recent guest reviews

We stayed in this Riad during our last visit to Fes. The first impression is excellent. The Riad is an architectural gem with magnificent court yard and rooms. It is one of the finest examples of traditional architecture in Fes. The room was spacious and clean. The location is central, and not too far from the Blue Gate. The staff are trying hard to make up for the poor management. They are very helpful. This Riad can be transformed into some thing magical with a little attention for details, and few changes. We had dinner in the Riad on the first night. It was the most expensive dinner and the worst we had in Fes. The restaurant area was very cold, and heating was not turned on. This seems to be the theme, trying to save on the heating cost, as we were the only two guest groups in the Riad, and they didn’t turn on the central heating till two days later when the Riad had more guests. There wasn’t hot water on the morning of the first day. You have to ask to get toiletries, which supposed to be stocked automatically. It is a shame that they are trying to cut cost on small things, which can ruin your stay. My impression, that this Riad needs professional management. The staff are trying hard, but they need good leadership.

A feast for the eyes, tastily and lavishly renovated. Quiet and relaxing. However, there seemed to be a lack of staff, so that everything took just too long. The room was dark, the shower is in the bathtub - but with neither door nor curtain, no rubbish bin in the room, and any number of other niggly little things that, taken as a whole, detract from what would otherwise be a stunning place.

This is the first time I've been failed by TripAdvisor reviews! No idea how this place received such high marks. I suspect something sinister is at work here. I've re-read some of the glowing reviews of this place, and cannot imagine how they even remotely reflect reality. We stayed 3 nights recently, and this is what we experienced: - From the moment we walked down the dimly-lit stone-cold stairs to the hotel, we felt it was off. I couldn't see an obvious sign for the reception area, and the staff didn't understand the word "reception" either, and just led us to a dark sitting area to wait for check-in. Very weird and empty vibe... - Utterly devoid of any life or ambiance, in fact, most of the lights in the public areas were off, even in the evening! The place felt like the life had been sucked out of it. We were the only table at dinner one night, during which there was even a blackout for about 15 mins! I was told upon arrival that the occupancy rate during my stay was 70%. It felt more like 5%. - Poor hygiene: one of my white towels had that yellowish tint usually found on really old towels, or it was just dirty. My mom's room's (#21) bathtub had rust stains and gunk around one of the jacuzzi nozzles. - Weird Layout: all the rooms have beds that face a window with public corridors/hallways right outside of it. And there's no sound-proofing either, so it felt really exposed and privacy was obviously a concern - Substandard English: With the exception of the lovely receptionist, no one really spoke English beyond what they had memorized from their playbook. No exaggeration here. The only reason why this place gets 2 stars from me is because the staff is genuinely nice and wants to help (even though they're kind of clueless), and the property itself is gorgeous. Also, the food was generally decent, including the breakfast. It's really too bad that such a beautiful property couldn't live up to its potential.

From the moment we arrived we felt something was wrong. This was the second stop on our honeymoon and we were expecting the kind of service and grandeur that some reviews (now clearly written by the hotel itself) had suggested. But none of this was to be. Instead we were greeted by a nervous staff not quite sure how to handle guests, we were shown round in a rush where we couldn't even keep up with our host and lost her twice, we found ourselves in a soulless room, despite its grand entrance and then we found ourselves shortly after at a dinner where the food was less than average, the service disruptive and where we watched the owner micro manage every aspect of hotel life disastrously. When eventually enough was enough, I asked to speak to the owner. (I had already complained about the room on our arrival, only to be told maybe something else would be available the next day. He stood in front of me and exclaimed I should complain to the restaurant manager to which I responded I wanted to complain to the owner because this wasn't simply about a meal. A lengthy discussion ensued, the owner said how incredible he and his hotel were, how TripAdvisor wasn't to be trusted (for sure given the over generous reviews) and how if we wanted caberets and nightlife we should be in Marrakech???? Actually if he'd have listened he'd have realised all we wanted was peace and relaxation by the pool. Eventually we were moved to another room, the Presidential Suite or something similar. A room where the living room was a vast expanse of nothing, although the bedroom was very nice and the bathroom too. Breakfast was ok, nothing special and again served by very nervous staff. We went out for the day. On our return we realised that there is no where to lay by the pool and the hotel does not lend itself to any form of outside rest. There is a restaurant on the roof, all of which is filthy and closed, the roof terrace is a mess and inhospitable. The hotel claims the restaurant opens in November but clearly its been open before and we met locals who said its all a disaster,... and they are right. We went out for the most incredible dinner that night (see other reviews) and returned to the hotel later, as usual it was like someone had died. We went to the room and sat for a while, then decided enough was enough and found another hotel to stay at. I went and told the owner that night, again I received some rhetoric about views being subjective and cabarets etc. The reality is, this owner is not willing to change and the place will die because of it. And that is a shame because the place really deserves better. Until it is better, do not stay!

I stayed here for two nights with my family of 6 people total. When we arrived we were told the original rooms I booked is not available, so we got ‘upgraded’ to a better room. Very soon we realize the hotel is incredibly understaffed, the reception, restaurant and all services are very slow. Most of the public facility is not ready to be used, the jacuzzi is broken and all the lights at the public area are turned off. It feels like a run down place that’s trying hard to survive. One of the rooms we got upgraded to, has a broken TV remote with leaking battery, clogged bathtub, and a shower head too short to reach the holder (see picture). Seems that no one has stayed in the room for a long time. We had to use towels to strap it on, and the hotel management said they didn’t realize this happened. Pros: Beautiful facade and courtyard Friendly staff Good breakfast Great location to the Médina Parking Cons: Slow and poor service Broken and badly maintained facility Most staff doesn’t speak English Unstable WiFi that doesn’t work sometimes Weird vibe

My husband and I stayed for 4 nights to celebrate a significant birthday and it is a great hotel. The location is perfect, easy to walk to the medina and still accessible by car. We ate in the restaurant on the first night and the food was excellent, we only had one meal that surpassed this one at Dar Roumana. The service was also excellent. We had a spa treatment each which although expensive was worth it, my skin has never felt so soft. The hotel arranged a guide to show us around Fes and the medina, and he was so good we arranged for him to take us the following day to Volubilis and Meknes. Will definitely be staying here next time we come to Fes.

The service of Amal & Meriam of the front desk was friendly & professional; they always answered questions we had with a smile. The location is perfect - inside the medina but not in too deep.. close to one of the gates. The rooftop terrace is perfect for lounging after a long day of exploring the city. One can even have breakfast delivered up in the terrace. (View is amazing) The breakfast served is more than enough to get one going on a long walking adventure... eggs, fruits, carbs, jams, honey, more carbs, mint tea, freshly squeezed orange juice, coffee.... Our room was spacious with a huge comfy sofa and table. Floors were clean. Two queen beds are very comfortable. Sheets were clean and fresh with good thread count. Huge towels made my day. Robes are a plus. I love the size of the shower area. Rain shower is perfect. Wifi is strong inside the room; no wifi outside our room. Didn't use the pool, but saw others enjoying it. The palais itself is magnificent. So beautiful. Special thanks to Mohammed and the director of food services, Bater (?).

I had luch last week and the food was varied, rich and delicious. the architecture of the buislding will encurage you to eat more and ask for more food. the visist was splendid. the welcoming was awsome. every time, we had a lady so called Mariem receiving and checking whether everythins was going well. I really enjoyed the two hour lunch time.

Amazing Palais - beautiful building with amazing tarrace with pool and beautiful flowers However not enough staff - all in all the service is sub-standard for the class of the hotel. Slow and not paying at all attention to details.

We were amazed by this awesome palace and the extreme refinement of each and every detail. Our suite was beautiful expressing perfectly the classic moroccan luxury we were looking for. The bed is very comfortable and the bathroom is awesome. The romantic restaurant and the gorgeous spa made our stay even better. We are also very thankful to the delightful staff. Will be back for sure.

23 Arsat Beniss Douh, Medina Fes

Hotel highlights

  • Close to Medersa Bou-Inania and University of Al-Karaouine
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Fes El Bali, Palais Sheherazade & Spa is within a mile (2 km) of popular sights such as Medersa Bou-Inania and University of Al-Karaouine. This 24-room, 5-star riad has conveniences like a full-service spa, an outdoor pool, and an indoor pool. It's in the historical district and also a short walk from Der Batha Museum and Blue Gate.


Dining

Free breakfast is included with your stay. Enjoy dining at one of 2 onsite restaurants including Gastronomique marocain, which specializes in Moroccan cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the riad and get a beverage at the bar/lounge or coffee shop/café.


Rooms

Palais Sheherazade & Spa's 24 rooms are individually decorated and provide minibars, free bottled water, and safes. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in Frette Italian sheets and bathrooms offer hair dryers and designer toiletries. Phones and desks are other standard amenities.


Property features

At Palais Sheherazade & Spa, guests enjoy a full-service spa, an indoor pool, and an outdoor pool. There's extended parking for a fee and a train station shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury riad include a steam room, a rooftop terrace, and free WiFi in public areas.

Room options

Senior Suite

Full 2 | Sleeps 4

Ambassador Suite

Full 2 | Sleeps 4

Suite Vizir

Full 2 | Sleeps 4

Royal Suite

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

71% of guests recommend this hotel

Total of 190 reviews