Menzeh Zalagh4.0 out of 5.0
Recent guest reviews
We stayed here for two nights as part of a group tour of Morocco. Hotel is quite central so there is easy access to the Royal Palace and the Blue Gate in the Medina. Make sure to haggle with the cab drivers. Carre Four Mall and McDonald's are walking distance. The room we had was big and had a nice view. It was clean and functional. WIFI was very good. Breakfast buffet only had a few items. My one and only experience with Reception was good.
The welcome in all areas of the hotel was horrible, except sauna and massage. Staff distant and almost disturbed by our presence. Enter and leave the restaurant or bar without any welcome or goodbye, nor thank you for your visit. Very mediocre food, local beer, excessively expensive. Room very noisy and not well arranged, not even a single chair. The shower head did not hold in place, impossible to wash easily. Invasions of Chinese groups. One positive note goes to the outside pool and lovely garden. Else, Hotel to be avoided.
The trip got off on a wrong footing when the taxi that I had booked through expedia wasn't at Fes Airport as I exited through the arrivals door, the reason being was that my flight arrived 30 minutes early. However, the driver arrived at exactly the scheduled arrival time and I didn't mind because it was very nice weather with a temperature of 30C. Then the second thing went wrong. There are two hotels with the name Menzeh Zalagh in Fes. One has an address on Rue Mohammed Diouri and the other on Rue Ahmed ben Mohammed Chraibi. The taxi driver took me to the latter when in fact my reservation was at the former. Thankfully, one of the staff walked with me the 100 metres to the correct hotel. (I learned that the two are tenuously linked to each other by a long expanse of garden and swimming pools extending behind the Rue Mohammed Diouri hotel almost to the 'sister' hotel, with a road separating them though. Not an ideal situation for hotel pairing.) From the outside the hotel at 10 Rue Mohammed Diouri looked nice, after all it had a **** rating. I asked if I could have a room with a double bed and my request was granted. I also paid in cash the additional tax of €2 per night. It was when I walked to my room (233) that I realised that the hotel was very dated and tired looking. My first surprise took place when I opened the door with the cardkey. The metal fitting to the door lock was not in place and the door locking mechanism functioned tenuously; see attached photograph. I returned to the reception desk and asked for the lock to be repaired; I showed them the photo I had taken. Within a few minutes a technician attempted to repair the lock but only superficially. The door could easily have been forced open with someone pushing against it. While he was there, I also asked him to repair the sliding door to the balcony which didn't lock. (There wasn't a safe in the room in which valuables could be secured). A further encounter with the reception desk took place when I explained to them that I was in Fes to meet friends visiting from the USA who were staying at the same hotel. She told me that they had not yet arrived and were also not staying at the sister hotel. Thanks to Whatsapp messaging I learned that they were already in the hotel and were looking for me. The receptionist had also told them that I had not arrived. When confronted with the situation, the receptionist shrugged her shoulders. Dinner on the first evening was a pleasant experience and the food was acceptable. Later that evening the experience at the poolside bar could only be described as chaotic. The waiter only spoke Arabic therefore could not converse in English, French or Spanish, three languages we were all able to use. When it came time to pay the bill his numeracy skills left a lot to be desired. My room overlooked the swimming pool, distant hills and the railway line, making it a rather pleasant experience. There was also the added convenience of having an inner door to the room which could be locked and which prevented noise from the corridor entering the room. While my sleep was disturbed a few times by barking dogs, rowdy party-goers at 03:00 hrs. and the occasional freight train, it was not devastating. The next bad experience came at breakfast time. The advertised start time for this first meal of the day was 06:30 hrs. I thought I was one of the first to arrive...definitely not. When I entered, it was packed. This hotel caters mainly to coach trip tourists who were eating en masse before departing. The meagre offering of food had almost disappeared as had the orange juice available in the dispenser. All in all, it was a disappointing experience and did not match the acceptable dinner the night before. I returned to my room and slept again for a few hours while my friends visited the Medina. Bathroom time was an experience. The toilet roll holder was falling off the wall and the very old toilet seat was loose and had past its expiry date. Then came the fun of attempting to take a shower with a shower head that you had to hold in your hand in order to wash yourself; not an ideal situation. Enough was enough. With all that had happened (in addition to a WiFi service that was indeed roaming - you had to follow the strongest signal available), I decided to go along to the Barcelo Hotel on the Avenue Hassan II to see if rooms were available. They were and I checked in. I returned to the Menzeh Zalagh hotel, collected my belongings and when I handed in my cardkey to room 233 the manager was standing at the reception. He offered me an upgrade by giving me a suite but by that time I had already secured my room at the Barcelo Hotel. In any case, it is not an option I wanted to consider. I also asked for €4 back for the two days of room tax that I would not be using. They obliged. As my title says, this hotel looks good from the outside but when inside it is a completely different story.
We had no control over this booking as it was made by our travel agency. It really should be a four star hotel as it's beautifully constructed, with a huge swimming pool complex, bars and beautiful terraces but the rooms badly need to be renovated. Lighting in the room was so dim that it was hard to even read. Rooms are quite large but barely furnished. Bathroom is also huge and like our hotel in Marrakech, has no space to hang towels. As this was an organized trip, our deal included breakfast and one other meal - either lunch or dinner and these meals were quite ordinary, although not bad. The hotel is also an hour's walk from the Fes el Bali so if you're not fit you do have to take a cab. However this is only a small matter, as you normally would need a knowledgeable guide to navigate the medina plus a car to take you places. One other very important consideration: There's a train track on one side (the one with the nice view) where freight trains occasionally run so if you're a light sleeper you may get a shock as the train rumbles through. On the other side, which should be more quiet, some idiot kept honking his horn at some ungodly hour in the morning (this happened two nights in a row) so I really don't know what was going on, On the plus side, the view is quite nice and staff are very friendly. Book here if you want to save money.
Hotel is nice, but no tourist information or guidelines or information... food not great at all, me and my daughter dinned out every night as food same every evening, breakfast the same everyday with no fresh fruit or choice, croissants, coffee as tea not very nice, lovely grounds in hotel, 1st night bath leaks in morning but Must admit they did change room for a much better room at no extra charge... not sure if I would visit this hotel again but a experience to remember...
I have nothing to add to all the bad reviews this hotel has received. Ownership should tear this monstrosity down, and start over! This is undoubtedly is the WORST hotel I have ever stayed in and I'm 64 years old, so I've stayed at alot of bad hotels.
Clean room. Working air con, and wi fi. Big room, and spacious view. Pool is great to cool off at end of hot day. Reasonable meals and helpful staff. After our previous experience in Rabat this seemed like bliss.
This hotel was next to a railway line which was opposite a rubbish tip of some sorts. Nothing went right in our room. We had no air conditioner, the toilet wouldn't flush, the fridge didn't work and we only had 1 power socket that worked. The air con was fixed but had a lot of problems still (at least it was something) the toilet was fixed - the fridge was fixed only to breakdown again 15minutes later with a humming noise (this explains why it wasn't plugged in) of course we still only had 1 power socket. Wifi in lounge foyer and very slow. But the 2 swimming pools and the gardens were very nice. Breakfast - no existence, not on time for the bus loads of people. Walking distance to large shopping complex. This is one hotel that requires a lot of work and I would not go back there if I can help it.
Wonderful outdoor seating area where you can enjoy a drink. Fun nightly music accompanied by a keyboard and cheesy singer--lots of 80s tunes. Room was nice, though expected double bed rather than 2 twins.
This hotel falls short in the bathroom. The shower is badly designed. The bracket holding the shower is so badly placed, that water comes out against the far wall and ends up on the floor and soaks the floor. We had a buffet dinner at this hotel, which is so far the best we have had in Morocco, but the breakfast was very poor.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Ville Nouvelle, Menzeh Zalagh is within a few miles (5 km) of popular sights such as Medersa Bou-Inania and University of Al-Karaouine. This 150-room, 4-star hotel has 2 restaurants along with conveniences like an outdoor pool and free in-room WiFi. In central Fes, the hotel is also close to Tombs of the Merenides and Borj Fez Mall.
Enjoy dining at PANORAMIC, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
Menzeh Zalagh's 150 air-conditioned rooms provide minibars and phones. Plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bidets.
Menzeh Zalagh features a nightclub, an outdoor pool, and a children's pool. If you decide to drive, there's free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
31% of guests recommend this hotelTotal of 358 reviews