Skip to main content
Beginning of main content

Recent guest reviews

Very old and outdated property. Staff was awkward, unfriendly as well as unhelpful. Expected much more from a property that calls itself a resort.

Take your own food!! One restaurant and was very under staffed.

The location was suppose to be nice but the stench and dilapidated condition of the property doesn’t let one appreciate the location at all. The locker rooms couldn’t be passed thru without covering your nose, pool water was gray/ black. Area around hot springs looked and smelled terrible. All carpets in lobby and rooms were worn out stained. Restaurant is out dated. Had to get our food to go after waiting for 45 mins. Room had one towel for 3 guests, tub blocked, light over bed hit us on the head every time we sat down. Very run down. I understand that every one is short staffed right now but this is a lack of caring issue not staffing issue.

Chena Hot Springs: I like it for being serene, natural beauty & enjoyable things to do. Guests need 2 more sit down restaurants to choose from.

It was snowing on April 2 nd and their shower doesnt have a heater, the running water also smells like a stagnant water.

Theo room was clean, tho very hot. We waited about 45 minutes for a table in the restaurant but the food came out so quick & it was all amazing. We got wings, crab cakes, a bowl of chowder & shared a huge burger & fries for just over $50 not including tip. The staff was friendly & efficient. We are locals & go here numerous times a year.

Chena Hot Springs is an amazingly fun place to stay. The activities and the surrounding area are fantastic. The hotel rooms are simply Alaskan old school, which makes it an even more authentic experience. The beds were very comfortable too, but the highlight is the hot springs lake! If you like a good soak and getting away from it all, this is your place!

This place is a little overrated. The pool facility is lackluster. Very old and unkept. Lockers are 50 cents every time you use them. That’s all lockers. As for the room, the WiFi, hair dryer, light, ceiling fan, tv, toilet, none of it worked. No AC which is really bad in the summer. Restaurant food is really expensive and very low quality. This is a bit of a tourist trap. They bait you in with great online information but when you show up, you will be disappointed. In the morning they said the hot tub was refilling but it was still safe to swim...it was 118...that could’ve been fatal.

I had much higher hopes for this place. The pools are very old and run down. The facilities are about the same. It reminded me of Shrute farms. This place has too many side shows and forget why people actually go there...the hot springs. The restaurant food was really bad, low quality and high price.

We enjoyed the hot springs and the ice Museum! We stayed in the moose lodge which was ok. There is rust in the shower but due to the minerals in the water. The restaurant had really good food but slow service- plan 2 hours for dinner! Overall it’s a more rustic resort than what the pictures show but we enjoyed our stay.

Geeting into hot springs in extreme cold was the highlight of our tour.

I’m only here for the hot spring, but the restaurant is always good.

Stayed in the fox room. Bit out dated. Stunk like sewage in the bathroom but we understood that it's been around for years. But I think it's time to do a little update. They were doing some updates in the activity room. Maybe start on the rooms as well?

The photos of the room it said I paid for vs the room we got were 2 totally different rooms. Room 1 had a larger room for the beds and the bathroom has the sink in it the room we stayed in was super small small shower and bathroom sink was near the main door. Last the resorts and hotels I’ve stayed in include some sort of WiFi this one have WiFi I’d you paid for it in 4 hour increment

The room was very dirty. The tv did not work. The indoor pool was quite dirty. The hotsprings and hot tuns werw great. I would not recommend staying in the fox rooms. The floors were dirty. Bedding was torn and dirty. They had an area rug that was filthy.

56.5 mile Chena Hot Springs Rd. Fairbanks AK

Hotel highlights

  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool
  • WiFi in rooms and public areas (fees apply)

Chena Hot Springs Resort is adjacent to popular attractions such as Chena River State Recreation Area and Chena Hot Springs. This resort has 80 rooms and welcomes guests with conveniences like a restaurant, an outdoor pool, and an indoor pool.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. You can sip a beverage at the coffee shop/café.


Rooms

Chena Hot Springs Resort's 80 rooms provide coffee makers and ceiling fans. Guests can stay connected with WiFi. Hair dryers are also included. Housekeeping is available on request.


Property features

Guests staying at Chena Hot Springs Resort enjoy an indoor pool, an outdoor pool, and WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include laundry facilities, a picnic area, and a banquet hall.

Room options

- Moose Lodge - 2 Queen Beds

2 Queen Beds | Sleeps 4

- 2 double Bed

2 Double Beds | Sleeps 4

Guest reviews for Chena Hot Springs Resort

Everyone (15) Couples (3) Family (6)
2
Family

Very old and outdated property. Staff was awkward, unfriendly as well as unhelpful. Expected much more from a property that calls itself a resort.

By on Oct 18, 2021

4
Everyone

Take your own food!! One restaurant and was very under staffed.

By on Sep 7, 2021

1
Family

The location was suppose to be nice but the stench and dilapidated condition of the property doesn’t let one appreciate the location at all. The locker rooms couldn’t be passed thru without covering your nose, pool water was gray/ black. Area around hot springs looked and smelled terrible. All carpets in lobby and rooms were worn out stained. Restaurant is out dated. Had to get our food to go after waiting for 45 mins. Room had one towel for 3 guests, tub blocked, light over bed hit us on the head every time we sat down. Very run down. I understand that every one is short staffed right now but this is a lack of caring issue not staffing issue.

By on Aug 7, 2021

4
Friends

Chena Hot Springs: I like it for being serene, natural beauty & enjoyable things to do. Guests need 2 more sit down restaurants to choose from.

By on Aug 5, 2021

4
Everyone

By on Apr 19, 2021

1
Friends

It was snowing on April 2 nd and their shower doesnt have a heater, the running water also smells like a stagnant water.

By on Apr 4, 2021

5
Family with small children

Theo room was clean, tho very hot. We waited about 45 minutes for a table in the restaurant but the food came out so quick & it was all amazing. We got wings, crab cakes, a bowl of chowder & shared a huge burger & fries for just over $50 not including tip. The staff was friendly & efficient. We are locals & go here numerous times a year.

By , from Fairbanks, Alaska on Oct 27, 2020

5
Everyone

By on Oct 15, 2020

5
Family

Chena Hot Springs is an amazingly fun place to stay. The activities and the surrounding area are fantastic. The hotel rooms are simply Alaskan old school, which makes it an even more authentic experience. The beds were very comfortable too, but the highlight is the hot springs lake! If you like a good soak and getting away from it all, this is your place!

By , from Portland on Oct 12, 2020

2
Partner Couples

This place is a little overrated. The pool facility is lackluster. Very old and unkept. Lockers are 50 cents every time you use them. That’s all lockers. As for the room, the WiFi, hair dryer, light, ceiling fan, tv, toilet, none of it worked. No AC which is really bad in the summer. Restaurant food is really expensive and very low quality. This is a bit of a tourist trap. They bait you in with great online information but when you show up, you will be disappointed. In the morning they said the hot tub was refilling but it was still safe to swim...it was 118...that could’ve been fatal.

By , from Fairbanks on Aug 1, 2020

url importing http://www.orbitz.com/Fairbanks-Hotels-Chena-Hot-Springs-Resort.h10022358-p2.Hotel-Reviews
There was an error importing /Fairbanks-Hotels-Chena-Hot-Springs-Resort.h10022358-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Fairbanks-Hotels-Chena-Hot-Springs-Resort.h10022358-p2.Hotel-Reviews

Frequently asked questions