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Recent guest reviews

The photos of the room it said I paid for vs the room we got were 2 totally different rooms. Room 1 had a larger room for the beds and the bathroom has the sink in it the room we stayed in was super small small shower and bathroom sink was near the main door. Last the resorts and hotels I’ve stayed in include some sort of WiFi this one have WiFi I’d you paid for it in 4 hour increment

The room was very dirty. The tv did not work. The indoor pool was quite dirty. The hotsprings and hot tuns werw great. I would not recommend staying in the fox rooms. The floors were dirty. Bedding was torn and dirty. They had an area rug that was filthy.

I've been going to Chena Hot Springs since 1972 and have been witness to many changes, but I'm happy to say for the most part, it never changes and is always a fun adventure. It was my friends first visit and she was delighted! I must say we were both disappointed that we could not tour the Ice Hotel, or even go in for a drink. It seems the tours are done 'when enough people sign up and pay the tour fee' and as we had a schedule we could not hang around waiting for 'enough people to sign up' and the bar inside the Ice Hotel is only open when there is a tour. Other than that, we enjoyed the Rock Lake and also got to see the northern lights - which made our visit totally worthwhile. I might add there is no notice when you check-in that you can request to be called at any hour if the northern lights appear - I spoke with several people who were totally unaware and very disappointed that at 1:30am they did not get a call that the lights were appearing - all in all, we had a fabulous time and will return.

Hot springs area and the cold pool area must be more hygienic than the present condition

Came to see the northern lights and experience interior Alaska. Like a summer camp for adults and families. Lots of fun activities. Food in restaurant was fresh, and reasonably priced for this remote place. Stay in Moose Lodge which has nicer rooms. This is not a luxury resort, but rather like an upscale national park lodge with a combination of rooms, cabins and camping. Do take the sno cat tour up to view the lights

We enjoyed our stay. The temperature in most of the buildings was exceptionally hot and uncomfortable. We had to open our room window to allow some of the 10 degree weather outside to enter and cool our room. Otherwise, we enjoyed our stay.

The resort had a lot of different activities that were easily accessible. The hot springs were linked to the resort and the tour up the mountain in the snow coach made the Aurora viewing more exciting and comfortable. There is only one restaurant and the staff is busy so plan on taking at least an hour or 2 to eat. The food is good but service is slow in both the restaurant and activity center cafe. We were easily able to relax and enjoy the activities available. Everyone was friendly and willing to help out. The rooms were extremely comfortable but very rustic. Make sure that you directly send and receive an e-mail to/from the resort to get the shuttle, so that your name is on the list otherwise there will not be a shuttle waiting for you upon arrival. Also, wifi is limited.

The hot springs are great but that's the only reason to go here. You have to pay extra for the Internet and it's already expensive. The Internet isn't very strong so it may not be worth the money for you. Great hikes and pools, the livestock on site was fun to watch and the staff was super friendly and helpful.

Nice place to get away. Despite being tourist season it was uncrowded and relaxing. Great northern lights the last time I visited. This time the sun never set. Bring bug spray if you plan to hike.

56.5 mile Chena Hot Springs Rd. Fairbanks AK

Hotel highlights

  • Steps from Chena Hot Springs
  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool

Chena Hot Springs Resort is adjacent to popular attractions such as Chena River State Recreation Area and Chena Hot Springs. This 80-room resort welcomes guests with a restaurant and conveniences like an outdoor pool and an indoor pool.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café.


Rooms

All 80 rooms provide coffee makers and ceiling fans. Guests can expect to find WiFi. Rooms also include hair dryers. Housekeeping is available on request.


Property features

Guests of Chena Hot Springs Resort have access to an indoor pool, an outdoor pool, and WiFi in public areas. There's free parking and an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and tours or tickets. Other amenities at this ski resort include laundry facilities, wedding services, and a picnic area.

Room options

Forget-me-not Cabin (No Bathroom)

Full 2 | Sleeps 6

Caribou Cabin (No Bathroom)

Twin 2 | Sleeps 6

Standard Room, 1 Bedroom (Moose Lodge)

Queen 2 | Sleeps 4

Standard Cabin, 1 King Bed (No Bathroom)

King 1 | Sleeps 2

Guest reviews for Chena Hot Springs Resort

Everyone (9) Family (2)
4
Everyone

By on Sep 28, 2019

5
Everyone

By on Aug 21, 2019

1
Families Families

The photos of the room it said I paid for vs the room we got were 2 totally different rooms. Room 1 had a larger room for the beds and the bathroom has the sink in it the room we stayed in was super small small shower and bathroom sink was near the main door. Last the resorts and hotels I’ve stayed in include some sort of WiFi this one have WiFi I’d you paid for it in 4 hour increment

By on Aug 12, 2019

2
Family with small children

The room was very dirty. The tv did not work. The indoor pool was quite dirty. The hotsprings and hot tuns werw great. I would not recommend staying in the fox rooms. The floors were dirty. Bedding was torn and dirty. They had an area rug that was filthy.

By on Jul 14, 2019

4

we got most of what we came for

Everyone

I've been going to Chena Hot Springs since 1972 and have been witness to many changes, but I'm happy to say for the most part, it never changes and is always a fun adventure. It was my friends first visit and she was delighted! I must say we were both disappointed that we could not tour the Ice Hotel, or even go in for a drink. It seems the tours are done 'when enough people sign up and pay the tour fee' and as we had a schedule we could not hang around waiting for 'enough people to sign up' and the bar inside the Ice Hotel is only open when there is a tour. Other than that, we enjoyed the Rock Lake and also got to see the northern lights - which made our visit totally worthwhile. I might add there is no notice when you check-in that you can request to be called at any hour if the northern lights appear - I spoke with several people who were totally unaware and very disappointed that at 1:30am they did not get a call that the lights were appearing - all in all, we had a fabulous time and will return.

By , from Idaho on Jan 5, 2018

Review comment responded on Jan 15, 2018

It is wonderful to hear that you have been coming to Chena Hot Springs since 1972! A lot has changed, and we have so many people more people coming to visit. Unfortunately we have to have the ice museum open only during tour times because we have so many people coming through that the sculptures would melt in the summer with the door opening and closing so often and also people tend to touch the ice sculptures when not facilitated by a guide which would ruin them. We hope to see you coming back for many more years!

3
Everyone

Hot springs area and the cold pool area must be more hygienic than the present condition

By on Jun 4, 2017

4

a unique resort off the grid in a special place

Everyone

Came to see the northern lights and experience interior Alaska. Like a summer camp for adults and families. Lots of fun activities. Food in restaurant was fresh, and reasonably priced for this remote place. Stay in Moose Lodge which has nicer rooms. This is not a luxury resort, but rather like an upscale national park lodge with a combination of rooms, cabins and camping. Do take the sno cat tour up to view the lights

By on Mar 28, 2017

4

good hot springs resort

Everyone

We enjoyed our stay. The temperature in most of the buildings was exceptionally hot and uncomfortable. We had to open our room window to allow some of the 10 degree weather outside to enter and cool our room. Otherwise, we enjoyed our stay.

By , from Central Mississippi on Feb 16, 2017

Review comment responded on Feb 19, 2017

Thank you for staying with us! Unfortunately, it can be hard sometimes to control the room temperatures. We use geothermal heating, which cools off and heats up slowly, and the temperature here can change between -20 to +20 in just a day! Fortunately, opening windows really does work! We're so glad to hear that you had a good time at Chena, and thank you for your feedback!

4

excellent location and activities

Everyone

The resort had a lot of different activities that were easily accessible. The hot springs were linked to the resort and the tour up the mountain in the snow coach made the Aurora viewing more exciting and comfortable. There is only one restaurant and the staff is busy so plan on taking at least an hour or 2 to eat. The food is good but service is slow in both the restaurant and activity center cafe. We were easily able to relax and enjoy the activities available. Everyone was friendly and willing to help out. The rooms were extremely comfortable but very rustic. Make sure that you directly send and receive an e-mail to/from the resort to get the shuttle, so that your name is on the list otherwise there will not be a shuttle waiting for you upon arrival. Also, wifi is limited.

By , from Seoul, South Korea on Jan 17, 2017

4

hot springs are great

Everyone

The hot springs are great but that's the only reason to go here. You have to pay extra for the Internet and it's already expensive. The Internet isn't very strong so it may not be worth the money for you. Great hikes and pools, the livestock on site was fun to watch and the staff was super friendly and helpful.

By , from new york, ny on Jul 31, 2016

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