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Holiday Inn Express and Suites Exmore, Eastern Shore

2.5 out of 5.0

Recent guest reviews

Booked the hotel and stayed there for Memorial Day weekend 2017. I expected a bit more than I saw. The carpets in the hallways were just disgusting. I never knew that the Holiday Inn would even present it's hotel in that kind of shape. When I think of the Holiday Inn I think of a beautiful place to rest my head but no, I didn't even wanna take off my shoes. They are no match for the Marriott Hotel, hands down. I would give them 2 out of 5 stars but no more. The complimentary breakfast was what we expected, a bunch of processed foods and no we did not eat it. We did drink the juice though.

It was an ok hotel for a one night stop. My one big complaint was the dirty filthy carpets in the hallways. All it takes is a carpet cleaner and a little bit of effort to keep them clean. Breakfast was very good.

We have been traveling across the country using Holiday Inn Express as our hotel of choice. This is our first bad experience. The bathroom had a half used bar of soap on the floor. There was severe water damage to the ceiling and walls around the shower. Oh…. And the toilet did not flush! The front desk was accommodating and did switch us to another room. Thank you for that! However, the hotel in general is not up to HIE standards. The carpet in the hallways are heavily stained and worn. We would NOT stay at this facility again.

I must say, I believe the positive reviews were made by employees. Pulled into parking lot and immediately saw trash overflowing onto the ground behind a pillar directly beside the entrance doors. Not a good first impression. Arrived after check-in time and still had to wait for room since it wasn't ready. On way to room, noticed very dirty floors, walls, and pretty much everything. Needless to say, room wasn't much better. Smelled like mildew and looked dirty. I am sure the smell had lots to do with the fact that the bathroom had no ventilation whatsoever. It did contain a very dirty vent on the ceiling but it didn't work. Shower was dirty, tub sounded like it was unstable and could fall through the floor at any moment, and the nasty drainage plug was sitting on the side of the tub. Beds were hard, but pillows were great. Breakfast...good thing it is free.... My husband and I were reserved for two nights, but checked out immediately the next morning and drove almost an hour (Hampton across the road was sold out) for a beautiful stay at the Fairfield Inn & Suites in Chincoteague. Definitely worth the drive! I depend on honest reviews when I stay at hotels, and I must say that this Holiday Inn was extremely disappointing and a waste of money. My honest advice, go somewhere else.

The room was clean and large enough, plenty of outlets, good WiFi. All rooms have a microwave and coffee pot. You have to request a minifridge, which we did and got, thanks to Roshanda and Ruthie. Roshanda checked us in and changed us to a 1st floor room which we appreciated (We did request it when we booked, but we did not book directly). We would stop here again.

We stayed at this hotel enroute. Unless working in area couldn't see why you would stay here. As such was expecting a high level of service. How disappointed. At check in asked about the couple of bottles for ihg members we had received at previous night's hie hotel. We were told we could have them (costing 20 cents) if we forfeited our reward points for stay. Lol. Bathroom was desperate. No sink plug. Poor shower. No spare toilet paper. Room just OK. Breakfast was OK but this is their problem. Staff and mgt too chatty. Breakfast items not replenished. Sat in the dining area the dust on the furniture in the public areas staggering. Landing carpet very dirty. Not fully their fault but next door there was a dog that constantly barked. Fair to say when their bill was posted at 4am the dog enjoyed a great bark

When my wife and I arrived, the desk clerk barely acknowledged us and spent several minutes on the computer before attending to us. We had requested a quiet room away from the ice and drink machines. She had no idea if our assigned room met those criteria or not. She yelled for another employee who said it was close to them. She said they were full so we were out of luck. Luckily the other employee said to switch our room with someone who had not checked in. She also said we owed a $25 deposit for a dog. We do not own a dog. My wife was bothered by the number of dogs. We had a dog close to us who barked a lot. Elevator and hallway smelled of smoke. The room was ok - although it was a challenge to keep the room cool. The breakfast was in general very good - lot of variety.

Stayed with my young children on the way to the outer banks. Friendly staff, clean room, quiet and comfortable. Decent breakfast in the morning. Easy to find with decent seafood restaurant, Machipongo, near by.

The good- Hotel staff was super friendly and accommodating. Upgraded us to a suite because we were on a romantic weekend trip. Bed was super comfy and clean. Suite was nice and roomy. Easy to find. Check in and check out were also very easy. Provided toiletries were Bath & Body Works!! Complimentary breakfast was adequate. The bad- Picked this hotel because it had an indoor pool. Had hoped for a hot tub but unfortunately there wasn't one. Pool temp was around 80 but room temp was mid 60s so we FROZE!! Couldn't stay in the pool very long. Tried to warm up in the shower by the pool only the water there wasn't warm either. Very disappointed. Ended up having to take a long hot shower in the room to get warmed up. Room maintenance seemed to be a little lacking. It appeared that there had been a leak from the bathroom above which was causing serious damage to the ceiling and walls in our room. Phone in the bedroom did not work. Something was splashed on the cabinets in the kitchenette area. Had a noisy room below us. Was surprised at how the noise travelled up to our room. Overall- Not bad for the price, I've certainly stayed in worse. Was surprised by the condition of the bathroom but I also realize the maintenance staff is only able to fix what they know about. We reported the damage (and showed them pics) on check out and they seemed surprised. Said they would get right on it. Hopefully so. Not sure how to fix the noise issue, we did report it after 11pm and we think the staff approached the room because it quieted down shortly there after. Would consider staying again but not if we want to swim and its winter.

The front desk people were great, very professional. The breakfast was good and the breakfast room was very clean and neat. I had the unfortunate luck to have a room too close to the elevator and the noise in the room was not what I was looking for.

3446 Lankford Hwy Exmore VA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a leisurely stroll of Northampton Shopping Center, Holiday Inn Express and Suites Exmore, Eastern Shore is within a 15-minute drive of Barrier Island Museum. This 80-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. Holly Grove Vineyards is also within a 15-minute drive.


Dining

Start your day off right with a free buffet breakfast.


Rooms

The 80 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Other standard amenities include free local calls, hair dryers, and ironing boards.


Property features

At Holiday Inn Express and Suites Exmore, Eastern Shore, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. A multilingual staff is on hand to help secure valuables, and offer sightseeing advice. Additional amenities include a meeting room, a business center, and free newspapers.

Room options

Standard Room

King 1 | Queen 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Studio, Non Smoking

Full 2 | Queen 2 | Sleeps 6

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 182 reviews