It would have been nice to have a continental breakfast included. We bought breakfast and it was not very tasty and the coffee was not drinkable.
Terrific place. Loved the meals.
Best bang for the buck ... very cool hotel.
Nice modern hotel
Great experience
The hotel was nice and clean and the staff was very friendly and helpful!
This place has completely reset my expectations for what a hotel should be like. I had to check multiple times because I could not believe the quality we got for the price. Very clean, friendly staff, tons of extra amenities, and a fun fitness theme. Just absolutely wonderful. We won't be staying anywhere else from now on.
I loved the hotel! The style was cool, the room was clean, bedding was soft, (towels not so soft),service was friendly but they seemed understaffed. It looked like the staff was having to do multiple jobs so things took a little longer. It wasn't too much of an inconvenience but it's not something you would expect from a property like this. Perhaps its understaffed because of the pandemic but if you have bookings then staff should be scheduled accordingly. Kudos to the employees for getting things done with little help and remaining friendly while giving great customer service!!
the train sound really noisy when you sleep.!!!!!!
If you are looking for a quiet night's sleep, I strongly suggest you look elsewhere. The walls here are paper thin. The couple (?) in the room next to me were loud all night long: I heard everything. Every bit of music, every cough, every time somebody bumped into something, every f-bomb they screamed at each other. Everything. All night long. I complained to the front desk staff about it several times and they said they would intervene, but they were unable to move either me or the other party. I finally left at 5:30am because I could not sleep (yes, they were still arguing at that time) and it wasn't worth pretending to sleep any more. This was one of my worst hotel experiences in a very long time.
Nice and fresh. Very “ boutique-y” very pleasant staff and the room layout and space was great and had some yoga equipment and workout stuff in the room !! The ONLY thing that was horrible was the bed was as hard as a brick. More of a stiff futon style, but shower/ bathroom / was awesome.
Late Check in was great and the place was clean. There are different types of flooring in the Hotel room so the bare flooring with the adjoining door caused an echo and you can easily hear the guests next door. During check out I was asked how our stay was and I mentioned the noise complaint but the front desk didn't acknowledge it at all
Small friendly boutique hotel Live the workout equipment in the room
Reservation was not honored. No service.?............
The staff was very friendly and accommodating. The space was clean and cozy. I plan to return
This is my first time staying at this hotel. Its new, clean and comfortable! The hot tub/pool area was clean. Strong jets in the tub. The lobby is inviting. There
Great Staff and excellent service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
EVEN Hotel Eugene, an IHG Hotel places you in Harlow, within a leisurely stroll of popular sights such as University of Oregon and Autzen Stadium. This 3.5-star hotel has 100 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. For your convenience, a full breakfast is served each morning for a fee.
All 100 air-conditioned rooms feature coffee makers, free local calls, and ironing boards. 42-inch LED TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Desks are also included.
Built in 2018, the brand new EVEN Hotel Eugene, an IHG Hotel offers an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a computer station.
It would have been nice to have a continental breakfast included. We bought breakfast and it was not very tasty and the coffee was not drinkable.
Terrific place. Loved the meals.
Thank you for taking the time to tell us about your experience, Steven! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve guest experiences. We are happy to hear you enjoyed your stay! We hope to see you again the next time you are in Eugene.
Best bang for the buck ... very cool hotel.
Thank you for taking the time to tell us about your experience, John! Please know that your feedback is extremely valuable to us. We are happy to hear you enjoyed your stay! We hope to see you again the next time you are in Eugene.
Nice modern hotel
Thanks for staying! We're glad you enjoyed your stay.
Great experience
The hotel was nice and clean and the staff was very friendly and helpful!
This place has completely reset my expectations for what a hotel should be like. I had to check multiple times because I could not believe the quality we got for the price. Very clean, friendly staff, tons of extra amenities, and a fun fitness theme. Just absolutely wonderful. We won't be staying anywhere else from now on.
Wow we are blown away at your amazing review. Thank you so much for the thoughtful response to your stay and we are humbled by your kindness. Hope to see you back next time you're in Eugene or at another EVEN Hotel in the future. STAY WELL!
I loved the hotel! The style was cool, the room was clean, bedding was soft, (towels not so soft),service was friendly but they seemed understaffed. It looked like the staff was having to do multiple jobs so things took a little longer. It wasn't too much of an inconvenience but it's not something you would expect from a property like this. Perhaps its understaffed because of the pandemic but if you have bookings then staff should be scheduled accordingly. Kudos to the employees for getting things done with little help and remaining friendly while giving great customer service!!
Thank you for the positive feedback! We definitely have cut down our staff due to covid, so that there are less employees coming in and out to help keep guests and staff safe. With the crazy weather conditions, we definitely got unexpectedly busy. The staff will be so happy to hear that it was noted that they all kept their cool, and went above and beyond doing jobs that were technically out of their job description. We hope to see you again soon.
the train sound really noisy when you sleep.!!!!!!
I am so sorry to hear that you were able to hear the sound from the train! This is something that I have not heard before, and would love more information so I can look into what room/part of the hotel to prevent this from happening in the future.
I'm sorry that we were unable to meet your expectations, and you were only able to give us a 3/5. We would love to hear what we could have done to make your stay better, and encourage you to reach out with specific information.
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.