The hotel was nice and clean and the staff was very friendly and helpful!
This place has completely reset my expectations for what a hotel should be like. I had to check multiple times because I could not believe the quality we got for the price. Very clean, friendly staff, tons of extra amenities, and a fun fitness theme. Just absolutely wonderful. We won't be staying anywhere else from now on.
I loved the hotel! The style was cool, the room was clean, bedding was soft, (towels not so soft),service was friendly but they seemed understaffed. It looked like the staff was having to do multiple jobs so things took a little longer. It wasn't too much of an inconvenience but it's not something you would expect from a property like this. Perhaps its understaffed because of the pandemic but if you have bookings then staff should be scheduled accordingly. Kudos to the employees for getting things done with little help and remaining friendly while giving great customer service!!
the train sound really noisy when you sleep.!!!!!!
If you are looking for a quiet night's sleep, I strongly suggest you look elsewhere. The walls here are paper thin. The couple (?) in the room next to me were loud all night long: I heard everything. Every bit of music, every cough, every time somebody bumped into something, every f-bomb they screamed at each other. Everything. All night long. I complained to the front desk staff about it several times and they said they would intervene, but they were unable to move either me or the other party. I finally left at 5:30am because I could not sleep (yes, they were still arguing at that time) and it wasn't worth pretending to sleep any more. This was one of my worst hotel experiences in a very long time.
Nice and fresh. Very “ boutique-y” very pleasant staff and the room layout and space was great and had some yoga equipment and workout stuff in the room !! The ONLY thing that was horrible was the bed was as hard as a brick. More of a stiff futon style, but shower/ bathroom / was awesome.
Late Check in was great and the place was clean. There are different types of flooring in the Hotel room so the bare flooring with the adjoining door caused an echo and you can easily hear the guests next door. During check out I was asked how our stay was and I mentioned the noise complaint but the front desk didn't acknowledge it at all
Small friendly boutique hotel Live the workout equipment in the room
Reservation was not honored. No service.?............
The staff was very friendly and accommodating. The space was clean and cozy. I plan to return
This is my first time staying at this hotel. Its new, clean and comfortable! The hot tub/pool area was clean. Strong jets in the tub. The lobby is inviting. There
Great Staff and excellent service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
New and well designed hotel. Staff were very helpful and they provided water, local advise and friendly smiles.
Friendly, helpful staff. Yoga mat in room. Morning and evening meals and overall food service limited.
Almost new hotel that caters to a physically active and health conscious market. Affordable.
Located in Harlow within a short walk of Autzen Stadium, EVEN Hotel Eugene, an IHG Hotel is within a mile (2 km) of other popular sights such as Hult Center for Performing Arts. This 3.5-star hotel has 100 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. For your convenience, a full breakfast is served each morning for a fee.
All 100 air-conditioned rooms feature coffee makers, free local calls, and safes. 42-inch LED TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Ironing boards and desks are also standard.
Built in 2018, the brand new EVEN Hotel Eugene, an IHG Hotel offers an indoor pool, a fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a computer station.
The hotel was nice and clean and the staff was very friendly and helpful!
This place has completely reset my expectations for what a hotel should be like. I had to check multiple times because I could not believe the quality we got for the price. Very clean, friendly staff, tons of extra amenities, and a fun fitness theme. Just absolutely wonderful. We won't be staying anywhere else from now on.
I loved the hotel! The style was cool, the room was clean, bedding was soft, (towels not so soft),service was friendly but they seemed understaffed. It looked like the staff was having to do multiple jobs so things took a little longer. It wasn't too much of an inconvenience but it's not something you would expect from a property like this. Perhaps its understaffed because of the pandemic but if you have bookings then staff should be scheduled accordingly. Kudos to the employees for getting things done with little help and remaining friendly while giving great customer service!!
Thank you for the positive feedback! We definitely have cut down our staff due to covid, so that there are less employees coming in and out to help keep guests and staff safe. With the crazy weather conditions, we definitely got unexpectedly busy. The staff will be so happy to hear that it was noted that they all kept their cool, and went above and beyond doing jobs that were technically out of their job description. We hope to see you again soon.
the train sound really noisy when you sleep.!!!!!!
I am so sorry to hear that you were able to hear the sound from the train! This is something that I have not heard before, and would love more information so I can look into what room/part of the hotel to prevent this from happening in the future.
I'm sorry that we were unable to meet your expectations, and you were only able to give us a 3/5. We would love to hear what we could have done to make your stay better, and encourage you to reach out with specific information.
Thank you for the feedback, we would love the opportunity to find out what we can do differently next time to make your stay special. We look forward to having you with us agains soon!
If you are looking for a quiet night's sleep, I strongly suggest you look elsewhere. The walls here are paper thin. The couple (?) in the room next to me were loud all night long: I heard everything. Every bit of music, every cough, every time somebody bumped into something, every f-bomb they screamed at each other. Everything. All night long. I complained to the front desk staff about it several times and they said they would intervene, but they were unable to move either me or the other party. I finally left at 5:30am because I could not sleep (yes, they were still arguing at that time) and it wasn't worth pretending to sleep any more. This was one of my worst hotel experiences in a very long time.
Hello Eric, I am so sorry to hear about your experience, I am the new manager for the property and I will make certain that our team does not let this kind of situation happen again. I hope you will give us another opportunity to earn your business again in the future. Thank you for taking the time to provide this feedback, I greatly value insights like yours.
Nice and fresh. Very “ boutique-y” very pleasant staff and the room layout and space was great and had some yoga equipment and workout stuff in the room !! The ONLY thing that was horrible was the bed was as hard as a brick. More of a stiff futon style, but shower/ bathroom / was awesome.
Late Check in was great and the place was clean. There are different types of flooring in the Hotel room so the bare flooring with the adjoining door caused an echo and you can easily hear the guests next door. During check out I was asked how our stay was and I mentioned the noise complaint but the front desk didn't acknowledge it at all
Wow we are blown away at your amazing review. Thank you so much for the thoughtful response to your stay and we are humbled by your kindness. Hope to see you back next time you're in Eugene or at another EVEN Hotel in the future. STAY WELL!