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Recent guest reviews

I've stayed here several times in the past. Things have really gone down hill. My night stand was sticky. The coffee machine was missing the basket to put the coffee in. The windows were dirty.

Very helpful staff, nice room. No cable which was a drag but the price reflected that.

The property was very nice, clean and comfortable while being quite affordable. The staff was very helpful and courteous.

The heat in the room was an electric fireplace that made the room cozy. Large area to work and two good size queen beds.

Liked the gym and the breakfast. Staff was very nice also. The television screen was grainy and they didn’t have CBS so we weren’t able to watch the football game.

The room lighting was very poor. The wall color was dark which added to the poor room lighting. The bathroom counter and mirror was small and very unaccommodating for 2 persons. The bathroom lighting only used heat lamps which made I very hot in the bathroom when in use. I will not be staying at this motel in the future and likely not at any other Best Western motel in the future.

These rooms are spacious and CLEAN! The bed is comfortable and the location is perfect

Very good convenient and clean spacious room close to airport

Nice place. Comfy bed and bedding. Good location

Got an early check in. Hotel room was CLEAN, comfortable and spacious.

My only issue is the breakfast starting at 07:00 on Saturday instead of 06:00. I understand the reasons but not everybody is sleeping in on Saturday and I anticipated and would have appreciated the full breakfast.

Will never stay with best western EVER AGAIN! EVEN IF I HAVE TO SLEEP IN MY CAR BECAUSE THEY ARE MY LAST CHOICE! OR WILL I USE ORBITZ AGAIN. NO MORAL SUPPORT FOR THE SITUATION I WAS EXPERIENCING!

room was nice would have enjoyed the balcony more if the weather waa nicer all in all was ok

Stayed three nights and was very happy with our room and balcony.

We booked this hotel for a baseball tournament, and everyone we were with had issues with this hotel and made the comment "we will never stay here again". The staff that we dealt with was amazing. They tried really had to please us, but very early on it became very obvious that they were under staffed. The whole three days we were there they only had one person at the front desk checking people in, answering phone calls, taking phone reservations, and answering phone calls from people's rooms. If you called the desk and asked for something to be brought up to your room the front desk person had to get it and run it up to you. The front desk person was even our maitance person! It appeared to me that management doesn't want to pay to properly staff there hotel, which is completely unacceptable, especially on a weekend when they are fully booked. It was 100 degrees outside during our stay, and they put us in a room on the 3rd floor with a broken air conditioner. They knew it was broken before we checked in! Our friends had a peep hole that you could be see out of, and our other friends had one that was backwards, and you could see into their room from the hallway!!! Our comforter had rips in it, and our room was so old the bathroom was 80's wall paper that was peeling and blue moldy tile all over the bathroom

Cheap but you get what you pay for... the whole place smelled like wet dog.

Great location, nice large rooms, good staff. Have stayed here several times.

We loved our stay here in our oversized room. Nice and comfortable room. Would recommend if staying in this area. Hotel check in/check out staff could use improvement, but overall a great stay. Breakfast was great too nice selection to get you going in the morning.

Average hotel with the exception of the terrible heater that is very loud and turns on/off all night long. Please do something about those

Kruse Way Springfield OR

Hotel highlights

  • Walking distance to The Shoppes at Gateway
  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Best Western Grand Manor Inn is a short stroll from The Shoppes at Gateway and PeaceHealth Sacred Heart Medical Center at Riverbend. This 65-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast.


Rooms

Best Western Grand Manor Inn's 65 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and wired Internet, along with LCD TVs. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls and ironing boards.


Property features

Guests staying at Best Western Grand Manor Inn enjoy an outdoor pool, a fitness center, and a steam room. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas and a business center.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Balcony

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

2 King Beds | Sleeps 4

Guest reviews for Best Western Grand Manor Inn

Everyone (16) Couples (13) Business (1) Family (16) Other (2)
2
Family Family

I've stayed here several times in the past. Things have really gone down hill. My night stand was sticky. The coffee machine was missing the basket to put the coffee in. The windows were dirty.

By on Apr 16, 2021

4
Family Family with small children

Very helpful staff, nice room. No cable which was a drag but the price reflected that.

By , from Seattle on Aug 2, 2020

5
Partner Couples Family

The property was very nice, clean and comfortable while being quite affordable. The staff was very helpful and courteous.

By on Mar 14, 2020

5
Family Family

The heat in the room was an electric fireplace that made the room cozy. Large area to work and two good size queen beds.

By on Nov 5, 2019

4
Partner Couples Family

Liked the gym and the breakfast. Staff was very nice also. The television screen was grainy and they didn’t have CBS so we weren’t able to watch the football game.

By on Sep 12, 2019

2
Partner Couples Family

The room lighting was very poor. The wall color was dark which added to the poor room lighting. The bathroom counter and mirror was small and very unaccommodating for 2 persons. The bathroom lighting only used heat lamps which made I very hot in the bathroom when in use. I will not be staying at this motel in the future and likely not at any other Best Western motel in the future.

By on May 11, 2019

4
Everyone

By on Apr 1, 2019

5
Family Partner Couples Family

These rooms are spacious and CLEAN! The bed is comfortable and the location is perfect

By on Mar 10, 2019

5
Everyone

Very good convenient and clean spacious room close to airport

By on Jan 29, 2019

5
Everyone

Nice place. Comfy bed and bedding. Good location

By , from Joseph on Dec 31, 2018

Best Western Grand Manor Inn

971 Kruse Way, Springfield, OR 97477
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