6/10 Okay
Samantha
Traveled with family
Jul 12, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed. Building needs serious maintenance
Check-in was fine. Staff were friendly but completely overwhelmed. Appeared to be 1 person working for a completely full hotel which meant the check-in desk was unmanned for about 30 min at bedtime. We’d have been in serious danger if there had been an emergency.
Building needs serious attention and is arguably hazardous. Pool was green. There was a leak in the lobby ceiling right in the doorway of where the snack shop is so had to dodge dripping pipes to get a drink. No working room phones at all- front desk said they were “updating the system”. Room was also a dud. Toilet clogged immediately- there was no onsite staff to help so they gave my husband a plunger which didn’t work. They had a maintenance person called in which took about 30 min. He did fix it but told us there “wasn’t someone available” to come re-clean the bathroom floor which had been splashed with dirty toilet water. (I cleaned it myself with Clorox wipes). And since there was no phone, getting this sorted took multiple drips downstairs. The closet doors didn’t close fully. The fridge got cold ish. The pull out sofa was ok but there were no pillows and the hotel “ran out” of blankets so my daughter slept with 4 sheets on her instead
The room appeared to be quite clean but given the state of the building and the room, it was hard to trust it. Overall, a huge disappointment. Go 15 down the road to the one in Roanoke Rapids- light years better!!
Samantha
Stayed 1 night in Jul 2025
