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Recent guest reviews

I basically liked the property, but wish we could go back to real cups and glasses in the rooms. The coffee cups feel like they are going to collapse and the drinking glasses are so flimsy. i also didn't realize that I couldn't get a receipt if I booked through Orbitz. That doesn't make sense to me. I also don't like the questions on this about all of the possible places I could possibly see while I am there when I am there on business. If business: no sight seeing.

This was to be my last stay on a business trip that had me in 5 cities in 5 days. On my way to Arkansas I was flying out of Houston through Dallas to Little Rock. Shortly before we were to leave Houston A very strong storm hit Houston and closed the Airport for over two hours. The airlines were not sure when planes would be able to land but kept telling us their was a chance we would make our connections. About 7 PM the airlines told me I would not make my connection in Dallas and I should get a room in Dallas and they would put me on the first plane in the morning to Arkansas. I imediately called Avis and told them what had happened and they were wonderful and had a car waiting for me in the morning. I then called the Holiday Inn in El Dorado and explained the situation to the person on duty at the hotel. He told me I would be charged for the room since it was after 6 PM. I told him at 6 oclock I still expected to be in Arkansas that evening and had just been informed by the airlines I would not make it. He said it was corporate policy, I would be charged for the room and there was nothing that could be done. After some additional conversation on my situation and his issistance that nothing could be done and I would be charged for the room I calmly told him we all had to do what we had to do and apparently he had to ignore my situation and charge me for a room even though my not getting there was not my fault and what I had to do was never spend another night in a Holiday Inn and see that no one else in my company did either. As it was I paid for 4 hours in a room at the Dallas Airport and for a night in a room in El Dorado AR at a hotel that I never saw. This is not what I consider to be good customer relations ot the kind of attitude that builds customer loyalty.

Junction City Rd El Dorado AR

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Holiday Inn Express Hotel & Suites places you within 2 miles (3 km) of Murphy Arts District and El Dorado Confederate Monument. This 70-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Free breakfast is included with your stay. The onsite restaurant is perfect for a quick bite to eat.


Rooms

Holiday Inn Express Hotel & Suites's 70 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Other standard amenities include free local calls, hair dryers, and ironing boards.


Property features

At Holiday Inn Express Hotel & Suites, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a business center, coffee/tea in a common area, and laundry facilities.

Room options

Room, 2 Queen Beds, Non Smoking (LEISURE)

2 Queen Beds | Sleeps 5

Business Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 3

Business Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Holiday Inn Express Hotel & Suites

Everyone (1) Business (1)
1
Everyone

By on Sep 9, 2019

4
Business Business Travelers

I basically liked the property, but wish we could go back to real cups and glasses in the rooms. The coffee cups feel like they are going to collapse and the drinking glasses are so flimsy. i also didn't realize that I couldn't get a receipt if I booked through Orbitz. That doesn't make sense to me. I also don't like the questions on this about all of the possible places I could possibly see while I am there when I am there on business. If business: no sight seeing.

By on Jun 7, 2019

1

buyer beware

BusinessTravelers

This was to be my last stay on a business trip that had me in 5 cities in 5 days. On my way to Arkansas I was flying out of Houston through Dallas to Little Rock. Shortly before we were to leave Houston A very strong storm hit Houston and closed the Airport for over two hours. The airlines were not sure when planes would be able to land but kept telling us their was a chance we would make our connections. About 7 PM the airlines told me I would not make my connection in Dallas and I should get a room in Dallas and they would put me on the first plane in the morning to Arkansas. I imediately called Avis and told them what had happened and they were wonderful and had a car waiting for me in the morning. I then called the Holiday Inn in El Dorado and explained the situation to the person on duty at the hotel. He told me I would be charged for the room since it was after 6 PM. I told him at 6 oclock I still expected to be in Arkansas that evening and had just been informed by the airlines I would not make it. He said it was corporate policy, I would be charged for the room and there was nothing that could be done. After some additional conversation on my situation and his issistance that nothing could be done and I would be charged for the room I calmly told him we all had to do what we had to do and apparently he had to ignore my situation and charge me for a room even though my not getting there was not my fault and what I had to do was never spend another night in a Holiday Inn and see that no one else in my company did either. As it was I paid for 4 hours in a room at the Dallas Airport and for a night in a room in El Dorado AR at a hotel that I never saw. This is not what I consider to be good customer relations ot the kind of attitude that builds customer loyalty.

By on Aug 17, 2009

Holiday Inn Express Hotel & Suites

1819 Junction City Rd, El Dorado, AR 71730
url importing https://www.orbitz.com/El-Dorado-Hotels-Holiday-Inn-Express-Hotel-&-Suites.h578386-p2.Hotel-Reviews