Macdonald Houstoun House4.0 out of 5.0
Recent guest reviews
Booked the hotel last minute and didn't read the full website so was pleasantly surprised upon arrival. The hotel is lovely, impressive building with a lot of character. Lovely surroundings and history also. Room was perfect for what we needed. Spa, pool and gym which if I had checked would have made use of. Bar staff were extremely helpful, especially Brogan. Thank you for a welcome peaceful break.
Was a guest at a wedding and the room where wedding ceremony was held was up 2 steep flights of stairs with no disabled access so missed my stepson wedding very annoyed. Then long wait in main reception area till room opened for meal. This would have also have been annoying for people to register having to fight their way through a crowd to sign in.
The hotel is good: nicely decorated in a large and nice park. The building itself is beautiful. The family room was big, no problem to be 4 in this room. Bad point: the sound-insulation could be better. Breakfast was not exceptional: food average and staff overwhelmed (and we went there early). At least, the swimming pool was very large and very enjoyable.
We booked this hotel via spa breaks as we wanted a relaxing week end with the possibility to explore the city at some point.The hotel itself is lovely, a lot of character and all the facilities you could wish for including a great gym, spa and pool. We were a group of 9 which seemed too much to handle for the staff. Check in was a little messy and confusing with keys handed to the wrong people but we managed in the end. The rooms were lovely and large, although having been recently refurbished there was a very strong smell of paint when we walked in. We then gathered in the bar which is also very nice - there is a private room at the back which works perfectly for a "larger" group of friends getting together and talking at times loudly.Service in the bar was very friendly but terribly slow - it's one of those things you laugh at at first but starts getting on your nerves by the end of the evening. We had dinner booked in the restaurant at 20:30 but started feeling hungry at 20:00 and asked if we could go up earlier which seemed to cause panic... we were told they still had to print menus and would call us up as soon as they were ready for us which ended up being at 20:30... the menu was great although 2 of the girls ordered Carrot soup and got mushroom instead (although the menus had just been printed??) - no one made any mention of the change which was weird. Food was truly lovely and we had a very enjoyable night despite the very awkward service... I went back to my room around midnight looking forward to a nice hot shower after a long day, only to find there was no hot water. I wanted to call reception to let them know but then realised none of the phones in the room were working... so I had to get dressed again and brave the cold to go back to reception (we were staying in an annex building) to be told they were looking into it... I mentioned about the phone which no one seemed to care about... later that night while I was going to sleep someone knocked on the door - I assume to tell me about the water being fixed? by that time I was too tired to care. I woke up early and went to the gym which is well equipped, one of the best hotel gyms I have seen. Breakfast was great but also frustrating service wise, the F&B staff is friendly but really inefficient and forgetful, they walk in and out of the room empty handed when the tables are full of dirty dishes - by that time I must say I was starting to lose patience. We then went to the spa for our pre booked treatments which were absolutely wonderful, we were looked after really well and were impressed by both the facilities and service. Our afternoon plan was to go into town - before leaving I went to reception to ask if someone could look at my room phone while we were out. None of the rooms had hair dryers (well one did, the cable was cut and there was no plug...) so I asked reception if this was supposed to be included in the rooms as standard - I was told it was, and the staff was surprised to hear we did not have them. So I asked for hair dryers to be placed in all of our 5 rooms while we were out. Of course, when I came back a few hours later, I stopped on my way to my room to ask if it was done... it wasn't (but we'll do it now...) - I also asked about the phone, the person I spoke to had no clue what I was talking about and said it must be fixed since no one had mentioned it to her. needless to say that it wasn't. We went for drinks in the bar and were again appalled by how slow the service was - to be honest the hotel is losing revenue because we were there for an hour and a half and only managed to get one drink - anywhere else we would have had at least 3 in that time.. dinner was the same story, great food, poor service... the staff just looks down at the floor and do everything to avoid eye contact in case you ask for anything. when you manage to ask a question, they always need to "check"... again we would have gone to the bar for drinks after dinner but could not face the wait to be served so we all just went to bed. Our Sunday morning wake up call came at 7:30 in the form of a full fire evacuation... not their fault, these things happen but of course it's never really pleasant - we decide to head to breakfast and make the most of the day instead of going back to bed. Again, we had to ask for everything twice, ordered coffee and got tea instead - I brought the tea back thinking it may have been for another table and hoping to get coffee instead. I didn't get coffee, just dirty looks from the waitress who by that point probably thought we were being sooooooo difficult. Truthfully we weren't, we were just extremely frustrated by their inefficiency and having to ask the same thing numerous times. We spent the rest of our time at the spa which really is the redeeming feature of the property, lovely, friendly, efficient staff. thank god. sorting out the bill was another painful experience, we were charged £42.00 for bottles of wine which were on the menu at £32.00 - we checked the wine list to see where the error could have come from, there isn't even a bottle of wine at £42.00, how does that happen? all got sorted in the end with patience... Overall I must say that the package we booked was great value for money, this is a really nice property but unfortunately massively let down by the poor service. Would I go back? maybe, now that I know what to expect. Would I recommend. probably, to anyone with a lot more patience than myself. It's a real shame, the setting and facilities are genuinely great, the staff just need to be a lot more on the ball...
Went here for valentines day overnight stay , when we got there we were upgraded to a four poster bedroom complimentary we were not disappointed ,room well equipped with tea /coffee etc very clean comfy bed great shower, the staff made you more than welcome very friendly , the food tasted great the only downside was the portions were small more like a starter rather than a main , breakfast was brilliant paid extra to be brought to our room made it more special , definitely would highly recommend.
Arrived at the hotel and went to the gym and had tremendous customer service from Simon and Lesley. I had left my trainers at home and Lesley kindly took me to a store to get some (she was on a work errand and took the opportunity to help me out as it was on the way). Now this was amazing sercice - literally "going the extra mile" and I had a good workout. A terrific first half! Sadly the secnd half was truly the worst dining experience I can remember in any hotel! Slow service, cold empty restaurannt that I was asked to wait for 45 minutes to get a table for. It took half an hour for a Salad starter - another half for some pork and double veg (I didn't want the spuds) It arrived with only one portion of veg and the green beans were raw. I mentioned this to the "manager" and was told "sorry" - and that was it! The pork was cooked through but cold on the inside whilst warm on the outside and was served in interesting inch thick lumps. I ordered a beer befor the meal and some tap water - I got the beer but no water. I wasn't offered a wine list -which was a bonus when the cheapest 175ml glass of red was £9.00. I don't mind paying over the odds for wine if the food and service is good but this felt like I was being asked to tip a highway robber. It's not the kids fault who work there - they can only work with the quality of management and leadership which was completely non-existent (except for the Gym guys who were terrific). I hope that the hotel take this feedbck and act on it because I cannot see how it will be able to continue as a business if they get more customer exoeriences like this. Trust me I am not a snob - this was shocking!
This hotel was very cold throughout. The service was poor, they got our meal order wrong, when it came an hour later it was cold. For breakfast, there was a leak from the shower in the above room above , according to staff it happens all the time. We were never given the option to move tables! My jacket got wet because of this. The fire alarm went off at 730 and the staff were unhelpful and didn't have a clue what to do. I would say it was a hotel to avoid!
We booked and stayed here prior to taking an early flight from Edinburgh. From the outside this hotel in stunning and has the most beutiful grounds, the reception area was ok but not like most of the macdonald hotels, the girl on the desk was sat in the back office with the door wedged open and was not overly friendly or welcoming. We got checked in to a ground floor room just of reception, the room was of the normal macdonald design which I do like, they are very comfortable rooms but on closer inspection this maintenance in this room was very poor, marks all over the walls and doors , stains on the carpet dust on the window pelmet , marks on the glass in both pictures the in room marketing books were all dog eared and dirty , no bath robes which I have found in all the other macdonald hotels I have stayed. We used the pool which was good just one draw back you had to walk outside to find it . We then had dinner and choose the bar as we were just looking for a burger or steak. We went to the bar and was greeted by a pleasant young man, when we asked for menus he shouted them to us and then advised they had no steaks, no curry, another dish I can not recall, so our choice was made and we ordered the beef burger and the chicken burger , took a seat by the fire which was sadly not light, the room it'self was dark and dreary, needed a good lick of paint and a deep clean, light bulbs out of which I could see 3 from my seat did not help, with old brass and copper bric a brac all needing cleaned, no window dressings made it look very sparse and cold. And it was cold . The seats were stained and worn the place just was not in keeping with most macdonald hotels. Food arrived quite quickly and was well presented just not as described , one burger should have had potatoe wedges and they other should have had trppled fried chips , both were served with frozen chips! , in addition the food was served on cold plates so was our food after a few minutes , really disappointing, I hope that macdonald hotels work there magic here and give this hotel a much needed make over, it could be so nice if they just invested a little.
A whole 14 years since I last stayed here I needed a hotel in the area and found a very good price including breakfast on a price comparison site. The hotel seems to be getting a mini refurb (or a lick of paint) in some areas. The hotel consists of a few buildings so you may not be in the main building. My room was big though freezing cold on arrival (why do hotels not have the heating on when you arrive) and clean/modern enough. Bed was comfortable and sleep was good. Breakfast was fairly average and I could not understand why their idea of pastries was 6 big plates of croissants for a room with 4 tables occupied! No variety there. The cooked option was a bit mixed and there is no way it would have been worth a £20 stand alone charge. Plenty of parking, nice grounds, 15 minute drive to the airport. Worth what I paid but I am sure Macdonald Group would want to be able to justify a higher rate. Finally the young lady who checked me out was lovely and friendly and a credit to the hotel.
We stayed here for a weekend just before Christmas for my friend's 40th birthday. The hotel itself is in a lovely location and the grounds are also lovely. The rooms, whilst not luxury standard were clean and well appointed. There is a function suite which is very busy with Christmas parties and disco nights in the run up to Christmas but it didn't cause inordinate amounts of noise and disruption so not much to complain about so far. Our stay included breakfast at (I think) £20 per person per day, which I initially thought was a bit steep but it was a treat so we went with it. It was the worst breakfast I've ever had. We all had eggs - some fried, some boiled, some poached and every single one, without exception was overcooked to the point of being inedible. The explanation was a "new chef" and they were re-done to a just about acceptable level. On day two, I ordered poached eggs on toast and got 1 egg on a dry slice of white bread. (Well worth £20 of anyone's money - not). The "starters" also were poorly stocked and the quality wasn't great. It felt like lots of little things were being skimped on and the impression I got was that they were trying to cut costs, but it's a shame when it's this obvious to customers. One evening, we ate in the bar and although the food was actually nice and edible, it was way, way over priced. We ordered cheese and biscuits costing £12 which we expected would be enough for two and it was served with 4 very thin slivers of cheese and 4 tiny oatcakes. We asked for more and the chef refused. So - conclusion. This is a great hotel if you only want to sleep there. If you're expecting a good dining experience, you might be better off at Chenzo's down the road, which is where we mostly ended up.
Located in West Lothian within 2 miles (3 km) of Deer Park Golf and Country Club, Macdonald Houstoun House is within a few miles (5 km) of Delta Force Paintball Edinburgh. This 71-room, 4-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi. It's also close to Funtastic Fantasy Golf and Almondvale Stadium.
This hotel serves as home to a bar, along with a fine-dining restaurant that specializes in local cuisine. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 8 AM to 10 AM.
All 71 air-conditioned rooms feature sofa beds, coffee makers, and free newspapers. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free bottled water, phones, and ironing boards.
At Macdonald Houstoun House, guests enjoy a full-service spa, an indoor pool, and a health club. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 1407 reviews