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Macdonald Houstoun House

4.0 out of 5.0

Recent guest reviews

So I feel slightly guilty about the 3 stars but its amazing how one horrible staff member can taint your full experience. We stayed here on Saturday night on a spa package that included Dinner,bed,breakfast and one treatment. Ill start with the positives because there are many of them. All of the staff except one were absolutely lovely. A special mention to barman Chris and my therapist Katie, both are a credit to your establishment. Rooms were nice, spacious and clean and the bed was comfortable. The spa area is lovely as are the spa staff, my facial was great and I loved the relaxation room. In the morning we opted for breakfast in our room, breakfast was lovely, warm and well cooked. Unfortunately here is where is went wrong. As I mentioned above we were staying on a dinner bed and breakfast package so headed to the Jeremy Wares restaurant on Saturday night. We stood for a good 10 minutes before anyone came near us to seat us. The menu was limited and I really wasn't keen on the food, a few other tables actually sent their food back. Very limited choice on the menu. As I do not eat red meat I had the option of Chicken and Risotto or the vegetarian option which included blue cheese, I do not like blue cheese. I opted for the Chicken and risotto and found the Risotto to be a bed of mush. Again we thought ok never mind as our soup to start and our soufflé pudding were both nice enough - we ask for the bill. The bill comes and aswell as our wine and extras we have been charged for both meals when we are on a DBB package. My friend goes up to inform the waitress to receive a mouthful of cheek and attitude from her. Another couple had went up with the same issue and their jaws actually hit the floor when witnessing the way this member of staff spoke to a customer. She is an absolute disgrace. The explanation she offered didn't even make sense - we need to charge you the meals so reception know you have been for your dinner - what a lot of nonsense - I bet if we went ahead and paid it they would have accepted the payment. I expressed that I wasn't happy with the way she spoke to my friend and she just sniggered at me while shouting sarcastically after us as we left the restaurant enjoy your evening. I did report her to reception and the receptionist apologised - I didn't really think an apology was enough to be honest. Having said all of the above I would stay again but on a bed and breakfast package only - The Oakridge hotel a few minutes away does lovely meals and the staff are lovely so I would go there for my evening meal.

It's what you expect from a MacDonald Hotel. The staff were very friendly and always helpful. The hotel was clean. The food was not as we had expected. Eggs and soldiers for children were always hard boiled and dinner was microwaved. The pool was lovely and warm. The room was large enough for a family of 4.

We all really appreciated staying at this hotel and for their hosting of our 60th birthday party. Staff were kind and attentive and on many occasions they did little extra things to make our time there enjoyable, and our event to go smoothly. The hotel is nicely set out, perfect for children to gain a little independence, exploring the gardens and the courtyard. Every staff member smiled. Every staff member tried their best, and it was a very busy weekend for them. We particularly loved the Strathbrock Suite where we had our party and the staff that worked that event made us feel really special. We also loved the relaxed atmosphere and lighting of the lounge bar, that has several interconnecting rooms where private meetings can take place. The swimming pool was lovely and warm and has a nice setting amongst the trees that you can admire whilst swimming. The children had many visits here and family members are welcome to join them on poolside to watch with a hot drink from the health club. Perfect for extended family get-togethers! Thank you Houstoun House!!

Enjoyed our 3nts in spacious and comfortable room. Heating controllable. Breakfast excellent and first hotel with decent orange juice. Pity about cold toast.Helpful and polite staff.Bar/R'tnt v.good .

The accommodation is lovely and the staff are welcoming. My daughter and I used the swimming pool and sauna, which were clean, well maintained and very relaxing. The breakfast was freshly cooked and there was a good selection.

Enjoyed a nice overnight stay prior to a flight from Edinburgh the following day. Comfortable, spacious room. Lovely dinner and breakfast and helpful staff. Excellent value for money. Would highly recommend

We booked for 5 people for Afternoon Tea for a Mothers' Day treat. Definitely over priced for what we received. Cheese and pickle sandwiches are not exactly what we expected for £20 per person. Scones dry and overcooked and cakes very average. Cafetiere of coffee delivered instead of latte. To top it off we had a very stroppy waitress who held a heavy tray of hot drinks over the head of our 7 month old baby, who sitting in a high chair, as she served us. When politely asked to be careful, not only did she answer back in a very impudent manner, as she walked off she accused us of being very rude to her. We complained to the manager who could not have been nicer and sent in a rather lovely waiter to look after us. However that did not save the day as the unpleasant confrontation with the petulant waitress had spoiled our visit. We won't be back.

I had rearranged a spa visit for my friends birthday due to the snow in January. When I called to change the date from January to March, the staff member that answered the phone insisted I hadn’t booked in. After a while the booking was found and I managed to change the date. After looking through emails before coming to my spa day (10th March) I had no confirmation of it being re arranged so I phoned and the woman who answered gave me no other information except from that I had to arrive at 12; no indication if this was for the afternoon tea or treatments. We aimed to arrive for 12, however both the sat navs brought us to the wrong place. My friend arrived 12.03 to a rude welcome and was greeted with “that’s that cousins party here” then an eye roll as a therapist was told to stop people from getting a treatment as they thought we weren’t coming. After this was stopped my friend had to sit down and she called me to help me get to the hotel and was rushed off the phone and up to a treatment on her own, which she felt uncomfortable about, as I hadn’t even arrived yet. I arrived at 12.10 and told I wouldn’t be having a full treatment - which was fair enough as I was late. I apologised and went up the girl said we would just be in and out, at this point I am cringing, feeling very bad and unwelcome. I put my stuff down and she said what was it for and I said a facial. She said she can’t do that in 10 minutes but couldn’t think of an alternative treatment to do in 10 minutes. From here I felt awkward and unwelcome and we left the room with no treatment (even though I had paid for it). There was no offer of a refund for the treatment that I did not receive. I was then given a stained gown and waited for my friend. My friend came down and both were feeling awkward. My friend was explaining that the treatment room was freezing and we decided that we didn’t want to be late for the afternoon tea after how we were treated about being late for the treatments, so we headed down to reception at 12.50 (afternoon tea was booked for 1pm). When we arrived a lovely waiter explained it wouldn’t be long and we could have a seat at any table that was set up. We sat down and waited, we got our tea/ coffee about 1.05pm and the afternoon tea was still not there. We then saw from the window that the afternoon tea was being brought over from the kitchen in the other part of the hotel, with no covers and it was raining outside, meaning the food was getting wet. We were finally served at 1.25pm (25mins late, which usually wouldn’t bother us) but we both felt this was a joke, after being treated so badly for being 3 and 10 minutes late to a treatment and the afternoon tea was so late. From here we went to the pool which was fine and got changed and went home feeling like we had received such poor customer service and felt unwanted. When we were leaving, no member of staff thanked us for coming or apologised about the treatment. The whole experience left us shaken and feeling terrible and most certainly not relaxed.

Booked a night away as had a SPA day as a gift. We arrived to find their was a problem with the water supply in the SPA ( weather cond) however we werent informed of this by the SPA till early evening so one of the very few negatives was that as we had combined the night away was this had we had earlier notice we would have tried to rebook whole weekend, ( technically room booking was set). It wasnt a major issue as we dont live far away but may have been for those travelling. The staff were lovely, very accomodsting. Room comfortable, meal in restaurant fresh nicely cooked and well presented. Will definately return. If tagging with a stay I'd advise staying the night after the SPA 😁.

We visited here with another couple on Sunday 25th Feb! The girls went for a spa day which they said they really enjoyed so that was a positive start then everything went down hill from there. Myself and my friend were looking to catch the cup final on the tele in the bar but discovered there wasn’t even a tele never mind Sky tv. And to make matters worse the selection of alcohol was very poor. So we went to the room after checking in to find that out tele only had 2 channels working. After getting ready we arrived at dinner that was pre booked and then went on to order food and drinks! I asked for water for the table and didn’t receive it the whole time we were there! We were only served 1 drink each the whole time, and to make things worse my partner got a steak that was very rare, too rare for her so when they brought it back it was like charcoal! Was terrible service to be brutally honest! Then as desert was coming my mate starting to feel water on his head! There was a leak in the roof and he was covered in water! We didn’t even bother going to the bar after food as the bar and atmosphere was so bad! To top the whole thing off we went to breakfast and got seated at the same table and the same happened with the water! 🤬 Won’t be returning to this hotel for a night away again!

Uphall Broxburn Scotland

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Macdonald Houstoun House places you within a 10-minute drive of Livingston Designer Outlet and Almondvale Stadium. This 71-room, 4-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi. Royal Highland Centre is also within a 15-minute drive of this Broxburn hotel.


Dining

This hotel serves as home to a bar, along with a fine-dining restaurant that specializes in local cuisine. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 8 AM to 10 AM.


Rooms

All 71 air-conditioned rooms feature sofa beds, coffee makers, and free newspapers. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free bottled water, phones, and ironing boards.


Property features

At Macdonald Houstoun House, guests enjoy a full-service spa, an indoor pool, and a health club. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 4 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

62.0% of guests recommend this hotel

Total of 1549 reviews