Macdonald Houstoun House4.0 out of 5.0
Recent guest reviews
Went for the third time after a long gap and was very disappointed. Our room was tatty with a large scratch across the bathroom door and the toilet was not clean. Was treated to a meal in the restaurant - at least that was his intention! The food was lukewarm when it did eventually come and uninspiring. The dish with mustard was inedible. Just a note to the waiters - in a restaurant such as this is trying to be - ladies are always served before the gentlemen. So disappointing - we will not be going back.
We stayed here last year and liked the modern room and closeness to the airport. The hotel is a very historic old tower house with super modern rooms with glass showers. The grounds are so pretty with the long tree lined drived up to the property.The price is really good for what you get. I would 100% recommend staying here again!
My husband booked me in for a post Mother's Day massage, which I was really looking forward to. On arrival I was greeted and then left to my own devices, no directions to the Spa or if someone was going to come get me so I just had to find my own way. I found the treatment rooms and settled down to wait. I was early so expected a little wait, what I didn't expect was a 25-30min wait. I kept being told that "it shouldn't be much longer" and "don't worry this won't impact your treatment time" well it did! What should have been a 55min massage turned into a 30min one and when I mentioned this all I got was a shrug of the shoulders and a she was in a meeting. I was not offered any additional time, apology, reduction of cost nor did they waive the additional amount I paid to use the pool! I was disappointed in the service, the spa/pool area is looking tired and needs some money spent on it to bring it up to other hotel spa standards. I would think twice about returning despite the actual massage being good.
The hotel and grounds look impressive and the staff were first class. Breakfast was very good and the dining room is a pleasant change from normal hotel surroundings. The let downs were that the floor in the bedroom (room 6 on the ground floor) creaked terribly, the television had no signal and the mattress on our double bed was well past its sell by date.
We visited the restaurant to celebrate our wedding anniversary. The food was lovely when it eventually arrived but the service was appalling to say the least . From not being offered a pre dinner drink to having to actually request menus after a long wait was only the start. Other tables were offered bread rolls but none to us . Long waits between courses. Empty glasses not removed from the table . I was served my meal before my wife . Even after a complaint to the restaurant Manager about all the errors our coffees still failed to arrive and we had to ask for them again. When they did arrive the tablet that was supposed to be served with the coffee was absent . This was our forth visit to the restaurant and there have been similar issues on previous visits which I have let go but not this time . The most basic levels of good service are missing from this restaurant which is a shame because the food is generally quite good . However we won't be back any time soon I'm afraid.
This Hotel is a grand house set in woodlands just at the edge of the village of Uphall which is about 7 or 8 miles from Edinburgh. As you pull off the A899 on to the drive up through woodland with daffodils on either side of the narrow road you can see the impressive white tower building of the Houstoun House Hotel. We received a pleasant warm friendly welcome from the reception staff, once booked in were given directions to our room. Up several flights of stairs, we did struggle a little with our cases but this was soon over come by a kind staff member who helped. The room and bathroom were excellent four poster bed, nicely arranged, spotless with all amenities required. Just finished unpacking and reception call to enquire if the room was to our liking. We found 99.9% of the staff seemed to go out of their way to help giving a really warm comfortable feeling. These even extent to a chamber maid who saw we struggling to get into our room, used her pass key. Then to our surprise had gone to reception to get new ones cut for us. What spoilt a magnificent stay was the catering which seemed to lack management guidance more in little things like pepper and salt condiments empty, no butter on the table at breakfast, fried eggs over cooked rubbery and a manager (the 0.01% who spoilt the 100%) who did not won't to visit the wine cellar when I requested a certain wine. The last of my grips was the menu did not seem to change so if staying for a week say, you would eaten each choice a couple of times. We were there 3 nights and we're starting to struggle with the things we liked. But pointing out these faults I am sure if corrected this hotel would be magnificent.
Stayed here for a 70th birthday celebration, the hotel in itself is nice. Good sized rooms and the leisure facilities are really good. Then you get to the restaurant waited for over an hour before someone asked us for drinks or starters only because we asked for menus. Then everyone we asked a question regarding the menu the staff had to go and ask someone surely the waiting staff should know their own small menu. Some of the food was nice, my steak was cold, overall the staff don't seem to have a clue at what they are doing and for a 4 star hotel not what i would expect. Though reading other reviews this seems to be a recurring theme you would think management would do something about this but it seems like an ongoing issue that they haven't even bothered to look at . I certainly wouldn't go back.
We went for a 70th birthday celebration. Beautiful hotel. Grounds, room and swimming pool suite. So far so good. All of this was totally undone by the absolutely appalling service in the restaurant. The restaurant is subdivided into three rooms and I would say a member of waiting staff should be assigned to each room. As it is they float between, and seem to have no idea what anybody else is doing. It was half an hour before anyone approached us with menus or to ask for drinks, and that was only because we eventually had to go in search of them. No vegetarian starter. Every question asked about the food or menu, and the staff had to go away and ask. I feel the staff should be familiar with such a small menu. Two and a half hours to get two courses and none of us had desert because we could not face any more of a wait. I see other reviewers saying similar, so what are they doing about it?
I have stayed at this hotel many times over the last 4 years, the standards on this visit fell well below the normal Macdonalds standards. Breakfast is a joke, staff are poorly trained And a complete lack of management, expect to wait over 50 minutes for hot food. Rooms are not cleaned to a reasonable standard, I had only lukewarm water in the bathroom to cold for a shower. As I write this still no breakfast.
Myself and my partner came here for my 25th birthday, it was exquisite, truly unique building with tremendous character and atmosphere. Staff, flawless with service. Room did not disappoint, quirky, warm room with fantastic facilities and room service. Spa and gym facilities are incredible and very relaxed. Had a deep tissue back, neck and shoulder massage by Margaret- very skilled, best massage I have ever had and benefited from massively. We dined in the restaurant on the first floor and was completely outstanding, we were blown away with the flavours each dish entailed. Beautifully presented, a true work of art!
Located in West Lothian within 2 miles (3 km) of Deer Park Golf and Country Club, Macdonald Houstoun House is within a few miles (5 km) of Delta Force Paintball Edinburgh. This 71-room, 4-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi. It's also close to Funtastic Fantasy Golf and Almondvale Stadium.
This hotel serves as home to a bar, along with a fine-dining restaurant that specializes in local cuisine. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 8 AM to 10 AM.
All 71 air-conditioned rooms feature sofa beds, coffee makers, and free newspapers. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free bottled water, phones, and ironing boards.
At Macdonald Houstoun House, guests enjoy a full-service spa, an indoor pool, and a health club. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 1419 reviews