Eastern Tennessee Vacation Packages

We were first placed in a room that we did not book. It had two bedrooms and only one bathroom that was in the far bedroom. This ment people staying in the first bedroom would have to go to the other bedroom to use the bathroom. There was mold on the bathroom ceiling over the shower and the vent fan was hanging with dust and dirt. The far bedroom's wall paper was bubbling and the entire room felt damp. Spots all over the ceiling and sheets were damp. I took pictures of all of this and showed them to desk attendant the next morning.We booked, on Orbit, adjoining rooms. One with a kitchenette. We were told that night that the room mix up was Orbitz and not the properties fault. The next morning when I showed the desk attendant the pictures and explained what I had actually book, she switched us to the appropriate rooms. The was a night and day difference in the two different rooms,The second set of rooms were much cleaner and not moldy or damp. Kitchenette did not have any lighting. I had to move a table lamp and plug it in on the counter to have light. There were knives and 2 forks but no spoons. There was a two burner cook top in the cabinets along with a very used toaster oven. Atleast the frig was a decent size. The bathroom vanity and mirror in the kitchenette room was very nice. Large counter space and lighted mirror. Only one room had a recliner in it. I had to use a dining chair as an ottoman in the other.

Room cards are getting erased from some of the security systems in gatlinburg! Staff members reloaded it after each trip back to the room! They told us about the problem when we checked in. Very good staff members and very helpful!!

Great customer service!

I loved the location.

Room with bunk beds was smaller than I thought it would be. No coffee maker or microwave in room. Cashless environment. Everything except Waterpark costs extra. Keep credit card handy!