Eastern South Dakota, SD Vacation Packages

it is a nice place to stay

All of the staff (maintenance men, housekeeper, front desk staff, waitress) were excellent with the exception of one front desk person. It was under construction so it was a little messy in the hallways but the rooms were very nicely done. There was an issue with the pool and in the morning the front desk lady was helpful but in the afternoon the man running the front desk was less than helpful, almost rude. Since he didn’t help, we asked housekeeping to call maintenance to find out if the slide could be opened since it was an hour past when the pamphlet said it was to opened and my kids used it in the morning so we knew that it wasn’t part of the pool problem they were having earlier. Very quickly maintenance came and unlocked the gate.

The only thing I did not like was the bistro being closed down so we couldn't get food or coffee, I pretty much only wanted the coffee bar to be honest. They had a little mini fridge at the front desk with some beer in it, for 4 drinks it was $23, which I expected hotel beer to be spendy. We had a king room and it was a pretty good sized room, clean, and the bed was comfy.

New Yrs Eve. Was at family gathering and wanted to talk to someone at front desk to verify my resv was guaranteed for late arrival. Called & called & called, but no answer (approx 8:30-9:30pm) so I left family gathering and drove to property to check-in, then went back to my family. When checking-in, mentioned my frustration to person at front desk. He said someone was in back office on the phone. Very frustrating. If someone needs to talk to front desk, they should be able to get thru on the phone.