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Recent guest reviews

Historic Hotel in downtown Durango. Great for those who want to walk around main ave eat and drink, and stroll/stagger back to bed:)

Extremely over priced. No amenities whatsoever. It’s a funky, cool old hotel but the room was nothing special. Both their website and orbitz said breakfast was included but they did not provide any and refused to discount my stay. Also did not have cookies and gourmet coffee as advertised. Coffee was el cheapo keurig and they only gave one creamer per cup. All in all a very expansive room and not at all worth it. Avoid this place

There was an issue with our original room and they upgraded us for free

Staff of Jessie, Sarah, & Mason were helpful which we appreciated with the problems of the room. Heater couldn’t be used & door lock had issues. Both problems were addressed. Room was small & the stairs were OK but would be a problem for many. No elevator for use in this wing. The morning we departed the stairs & railings were slick! Location was a plus!

Beautiful hotel. Great location. Friendly staff. Comfy bed and pillows. Very clean.

Great location, walking distance to great restaurants and bars.

Main thing likeable about this hotel is the historical intrigue as it was built in 1898.

Wonder place to stay. Perfect location. Wonderful staff. Will definitely stay here again

The General Palmer is an atmospheric hotel with period decor and fantastic location. I walked to my dinner restaurant and enjoyed the complimentary coffee and delicious cookies. I was able to leave my parked car in their private lot the following day as I journeyed on the Surango & Silverton Narrow Gauge Railroad. A most pleasant stay.

Very neat special spot with comfy beds Loved the elevator too

room was beautiful and clean but it was 80degrees in the room, they furnished a fan but it was still too hot for sleeping

It is right downtown Durango so you can walk everywhere. Shopping, restaurants theaters and train station. Hotel has an excellent ambiance. I will definitely stay there again.

The hotel was very nice and the evening attendant was very helpful. The breakfast buffet could use some improvement. Overall, we'd go back.

Main Avenue Durango CO

Hotel highlights

  • Walking distance to Durango and Silverton Narrow Gauge Railroad
  • Free WiFi in rooms and public areas
  • Free parking
  • Business center

Located in Historic Downtown Durango, The General Palmer Hotel is adjacent to Henry Strater Theater and within a 5-minute walk of Durango and Silverton Narrow Gauge Railroad. Each of the 39 rooms at this 4-star hotel includes an iPod dock, a coffee maker, and a flat-screen TV.


Rooms

All 39 individually decorated rooms provide iPod docks, coffee makers, and free newspapers. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hydromassage showers, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Free local calls, free bottled water, and ceiling fans are also standard.


Property features

Guests of The General Palmer Hotel enjoy access to free WiFi in public areas, a business center, and coffee in a common area. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this hot springs hotel include free newspapers, a terrace, and a porter/bellhop.

Room options

Windom Suite

1 King Bed | Sleeps 2

Room 304-Queen Bed with Windows

1 Queen Bed | Sleeps 2

Room 207-Queen Bed with Windows

1 Queen Bed | Sleeps 2

Room 205-Queen Bed with Windows

1 Queen Bed | Sleeps 2

Guest reviews for The General Palmer Hotel

Everyone (22) Couples (4) Family (3) Other (1)
4
Partner Couples

Historic Hotel in downtown Durango. Great for those who want to walk around main ave eat and drink, and stroll/stagger back to bed:)

By , from Bayfield Colorado on Oct 19, 2020

Review comment responded on Oct 30, 2020

Thank you for sharing. We hope to see you again soon!

5
Everyone

By on Oct 6, 2020

Review comment responded on Oct 8, 2020

Thank you for sharing. We hope to see you again soon!

2
Partner Couples

Extremely over priced. No amenities whatsoever. It’s a funky, cool old hotel but the room was nothing special. Both their website and orbitz said breakfast was included but they did not provide any and refused to discount my stay. Also did not have cookies and gourmet coffee as advertised. Coffee was el cheapo keurig and they only gave one creamer per cup. All in all a very expansive room and not at all worth it. Avoid this place

By , from Aurora Co on Jun 16, 2020

Review comment responded on Jun 17, 2020

Hi Christopher. We are extremely disappointed we fell so short of your expectations during your stay. I have adjusted 25% off of your stay and I was truly unaware you had requested one. We do not fit the model of an operation allowed to serve hot breakfast during this time per the San Juan Basin Health Department and are only able to provide the pre-packaged muffins and breakfast bars in the rooms for our guests. We look forward to serving hot breakfast again soon. Coffee service and beverage service along with cookies in the lobby each day were also eliminated by the State. We gladly deliver additional coffee, creamer and sugar's upon request, 24 hours a day. Please accept my sincerest apologies and thank you for providing feedback. We always appreciate our guest comments!

2
Everyone

By on Feb 2, 2020

Review comment responded on Feb 9, 2020

Thank you for rating us.

5
Family Friends Family

There was an issue with our original room and they upgraded us for free

By on Dec 15, 2019

Review comment responded on Dec 15, 2019

Thank you for sharing your experience! We look forward to having you stay with us again soon!

4
Everyone

Staff of Jessie, Sarah, & Mason were helpful which we appreciated with the problems of the room. Heater couldn’t be used & door lock had issues. Both problems were addressed. Room was small & the stairs were OK but would be a problem for many. No elevator for use in this wing. The morning we departed the stairs & railings were slick! Location was a plus!

By on Oct 29, 2019

Review comment responded on Dec 5, 2019

Thank You for sharing your experience! We hope your stay next time is much more pleasant.

5
Family

Beautiful hotel. Great location. Friendly staff. Comfy bed and pillows. Very clean.

By on Oct 19, 2019

Review comment responded on Oct 24, 2019

Thank you so much for sharing your experience. We hope to see you again soon!

4
Everyone

By on Oct 19, 2019

Review comment responded on Oct 24, 2019

Thank you so much for sharing your experience. We hope to see you again soon!

4
Business Business

Great location, walking distance to great restaurants and bars.

By on Oct 17, 2019

Review comment responded on Oct 24, 2019

Thank you so much for sharing your experience. We hope to see you again soon!

4
Everyone

By on Oct 9, 2019

Review comment responded on Oct 9, 2019

Thank you so much for sharing your comments regarding your stay with us.

The General Palmer Hotel

567 Main Avenue, Durango, CO 81301
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