Mercure Dunedin Leisure Lodge4.0 out of 5.0
Recent guest reviews
This hotel is run down and managed poorly. The room I was in had an adjoining door that was paper thin and the noise from the next room came straight in. Went to dinner on the first night and was treated like a child and told that they could not fit me in at all, the lady was rude. They had two buses in and the place was packed, so the regular customers were treated like dirt due to the greed of the bus customers. Rand room service and was told they could not cope so no dinner! Later room service rand back and decided to assist. The following night the same except room service was excellent. The last night all was Hormel. Due to the above, this removed my Accor Hotel discount for dinner and on exit from the hotel they were not prepared to consider this. A lesson in how to upset your best customers. Sorry never again.
Held a multi-day business conference at the Leisure Lodge this week with 15 or so groups from NZ and other countries. The staff was amazing and helpful. They were extremely flexible as we changed our plans multiple times. Very thankful and definitely recommend.
Room we were in - nice garden view - completely renovated and quite nice. Easy access from north end of town - right on 1. Restaurant service - poor and lacking knowledge - food was also weak. Would recommend going elsewhere
Stayed a night as part of organised coach tour. We were treated to the "Haggis Ceremony" completer with bagpipes, a mad Scotsman who kept us laughing and entertained. If you get the chance, do it! Dined in the restaurant and enjoyed a fabulous meal. I had venison and it was excellent. Even tried the Haggis! The room we had was comfortable and well presented.
Even though there was a lot of work taking place it did not spoil our stay. Smooth check in with very helpful staff. Our bedroom was large I would say recently refurbished with two large double beds, nice decor, a good size shower room with a modern shower cubicle. I was very impressed with the breakfast which was included in our rate, it was freashly to order and oh boy it was huge. There was a good selection of fruit juice and fresh fruit. The only downside to the hotel is the location
This hotel was the first time in over 12 years being an Accor member I ran into trouble . They one offered one welcome drink wher every where els they offer one for you and one for you partner. I asked about it and was told despite it’s everywhere else there policy was just one drink. The staff at reception were not that welcoming. The food was ver good but the waiting staff leaved a lot to be desired. They lacked professional training.
I spent two nights at the Mercure in Oct 2017 for business. This establishment is in the heart of the Otago uni student quarter and it was nice to be staying in a vibrant and interesting part of Dunedin. The standard room was very nice. A great bed and minimal night time noise from the nearby motorway. The staff are friendly and efficient with checking in and out being very swift procedures. I had the buffet breakfast and whilst it was a standard hotel type buffet it filled a gap and at $24 for all you can eat was sufficient. The building is currently being renovated and I am sure will look brand new after this work is completed. Overall, a very pleasant stay and I will certainly visit again.
Every other accor hotel i have ever stayed in give two complimentary drinks. One being for myself and one for my partner. However on arrival no complimentary drinks. When i enquired about the drinks, I was only given a card for one drink. This was poor as there was both of us. This type of service is a real vacation spoiler. This was not the service i have come to expect from the Accor Group. The woman who I think was the manager was very unhelpful and couldn’t care less. We are not going to stay here anymore! A disgrace!
Beautiful setting and surroundings. Quieter part of town. Room had a balcony that over looked the lovely gardens surrounding this Hotel. Was good to be able to dine in within the complex at the restaurant too. Was a bit noisy due to renovations and some repairs. Downside is no information given re internet (had to phone reception to ask for log ins etc) or any other local information. But overall a great stay.
I don't like being overly critical of any business as i know from being a small business owner it can affect your business massively. but i just think this hotel warrants it and people need to warned. we stayed here on our honeymoon as it was one of the highest rated in Dunedin when we booked. the hotel reception were not overly helpful they saw us come in with 4 cases and pointed to a staircase and didn't offer to help. not something you would expect from a 4 star, in addition to this the rooms smelt of damp and there was 2 double beds which meant very little floor space. The shower head did not stay on and every time you turned it on, it over sprayed over the cubical. Overall not a great experience and a lot more needs to be done on this. I'd look elsewhere if i was in the area again.
- Walking distance to Dunedin Botanic Garden and Otago Museum
- Free in-room WiFi
- Free parking
- Onsite dining
Located in North Dunedin, Mercure Dunedin Leisure Lodge is a leisurely stroll from popular sights such as Dunedin Botanic Garden and Otago Museum. This 4-star hotel has 76 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking. Also close to this Dunedin hotel are Olveston and Cadbury World.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is available for a fee.
All of Mercure Dunedin Leisure Lodge's 76 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Phones and ironing boards are other standard amenities.
At Mercure Dunedin Leisure Lodge, guests have access to WiFi in public areas, 2 meeting rooms, and express check-out. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a garden.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 659 reviews