Mercure Dunedin Leisure Lodge4.0 out of 5.0
Recent guest reviews
My wife and I toured New Zealand for a month during February and March 2017. We have provided reviews of all the places we stayed at during our tour. To see the reviews of the other places we stayed at please click on my name to the left and then when the box comes up click on my name again. We stayed in the Mercure Leisure Lodge for two nights. There was adequate parking for which there was no charge. The Lodge is situated about a mile and a half from the city centre which was walkable. There is no pool. The room we had had a small fridge, a small table and dining chairs. The hotel was very busy and the restaurant was crowded so we ordered a meal to be brought to the room. The meal was very good and there was no additional charge for having it delivered to the room. While we were eating we could hear the sound of bag pipes. It appears that the hotel provides a “Burns Night” each night there was a coach party in. The piper walks all through the hotel with the coach party residents following behind. Apparently the hotel gets many coach parties of persons either from Scotland or from Scottish descent. The room was quite large and we had a comfortable kingsize bed each. The room and bedding were very clean. The bathroom was clean and the shower was quite powerful. We had large patio doors which opened onto the garden. There was no air-conditioning and the room was a bit stuffy. The decor is a bit old fashioned and the rooms could do with a bit of a makeover. The staff were very polite and helpful. There was no safe in the room, but security boxes were available at Reception. However, it costs $2.00 to put things in the safe and $2.00 each time the safe was open and closed. Although the receptionist informed me that they were planning to put safes in each of the rooms when they were refurbished. Overall staying at this hotel was quite nice and if I went to Dunedin again we would stay there.
Room was perfect for our needs, clean and tidy and serve great food, would stay again. Staff were awesome and friendly. Great breakfast, Dinner was yummy also, was our first time to Dunedin and would stay again for sure.
Our family enjoyed a pleasant stay in Dunedin in winter. The room was comfortable (although a bit small - bit of a squash with all the luggage and winter items for a family of 4). We dined in the restaurant for dinner - food was superb and staff were friendly. Our rooms were all cleaned daily. Having the Botanical Gardens across the road with a kids playground was great - especially when the sun comes out. Supermarkets, restaurants, take-away and attractions all in easy reach.
The hotel staff went to great lengths to make us welcome and there were lots of small things the staff did to make this unique from all the hotels we visited in New Zealand over a 6 week period. The hotel is a good walk out of the centre but countered this with their excellent service
Accommodated 70 for business conference - with break out sessions in smaller rooms. Food was very good - even standard fare, like sandwiches or savouries, they were excellent with good quality ingredients. Buffet breakfast and lunch for pulse of customers was very well managed - with attention to detail (keeping food hot and plenty available). Staff were excellent in sorting out a special dietary needs of colleague (gluten free) even though we hadn't forewarned them. Construction site confirms they are making efforts to upgrade or maintain the facilities. Rooms very comfortable and well cleaned: warm and functional.
I'll start with the positives... The food in the restaurant was great, both for dinner and for breakfast and really catered to a fussy child! Although there was construction going on, the hotel creates a great family environment and although the rooms are in need of refurbishing, we were very comfortable. The free parking is also a bonus. Although we enjoyed our stay, there was one major thing that really left a sour taste in our mouths and that was the way we were treated by one particular staff member. We had one booking made for Friday 30th of June for 1 adult and 2 children and a second booking made for Saturday the 1st - Monday 3rd of July for 2 adults and 2 children. When we made the second booking we were unable to add children due to an issue with the website so prior to arrival we contacted the hotel and added the two children for the second booking (children 16 and under stay free). The staff member spoken to on the phone was lovely and accommodating and there were no issues - she even moved us to a triple room so there would be more space. However, as I returned to the hotel on Saturday night, I overheard 2 restaurant staff and a front desk staff member talking in the bar area and they stated "There she is" so this essentially meant they were already talking about me. The front desk staff member then yelled "excuse me?" and stopped me in the middle of the hallway and proceeded to tell me that we had been lying about who was in the room, saying we only had one adult on the booking. I alerted her to the different bookings we had and the women told me I would have to tell my "granny" that she will be charged an extra $30 per night per adult in the room. I told her this would not be acceptable, we had the exact people in the room that were on the booking. I would also like to note, she did not even approach the person whose name was attached to the room. She then proceeded to tell me that the rooms are only meant to accommodate 2 people and when I told her it says max 4 on the Accor website, she alerted me to the fact that the website "kinda lies." KINDA LIES!?!?! As a consumer, this is what I am expected to know, right!? There was no apology from this particular staff member, nor from management, even though this was alerted to the front desk staff immediately after it happened. I understand people can assume things and make mistakes but this was an incredibly inappropriate way to approach what the woman assumed was happening. If this was any other Accor hotel, when we woke up in the morning an apology letter would have been slipped under the door. We were extremely disappointed with how this was handled and we hope something is done re this issue.
My family and I stayed in Mercure on 03.06.2017 to knew a little bit Dunedin, and we decided by Mercure, our room accommodated 4 people, it has 2 big bed perfect for us. We stayed on the second floor, we had a good vision to outside, the room is very quiet and affordable. The staff was very kind, lovely and all time try to make the best. Thank you.
An average hotel, rooms in bad need of refurbishing and cold in winter, despite heating. Breakfast was $72 for two adults and two children and pretty ordinary. You get what you pay for but I expected a little more from the Mercure chain, not as I remember them. But the staff are very welcoming and friendly.
I had a very hassle free check in by a lovely helpful staff member. The room was clean, comfortable and had everything I needed, including free wifi. My room was a little noisey as it faced out on Cumberland Street which is obviously a busy one and I was also on the ground floor and unfortunately the guest in the room above me on my second night were also a bit noisey. The hotel also had a nice looking restaurant and bar but I did not dine here.
I organised a weekend long event for our Mustang car club, which was based at the Leisure Lodge. We had 12 rooms booked for out of town visitors to the event, and had 38 people for the Dinner in the McGavin Room on Saturday night. We had 48 attending Registration on Friday night in the Oast House. The staff, especially the Food & Beverage staff, capably led by Sue, couldn't have been more helpful. The food for dinner was great, and everyone thoroughly enjoyed the event. Everyone that stayed at the Hotel said that the rooms were excellent. The event couldn't have gone better, thanks to the efforts of Sarah, the Functions manager, and all the staff at the Leisure Lodge. Thank you all.
- Walking distance to Dunedin Botanic Garden and Otago Museum
- Free in-room WiFi
- Free parking
- Onsite dining
Located in North Dunedin, Mercure Dunedin Leisure Lodge is a leisurely stroll from popular sights such as Dunedin Botanic Garden and Otago Museum. This 4-star hotel has 76 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking. Also close to this Dunedin hotel are Olveston and Cadbury World.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with room service. Start your day off with breakfast, available for a fee.
All of Mercure Dunedin Leisure Lodge's 76 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Phones and ironing boards are other standard amenities.
At Mercure Dunedin Leisure Lodge, guests have access to WiFi in public areas, 2 meeting rooms, and express check-out. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a garden.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 643 reviews