Classic hotel great service center of town loved it
We've stayed here dozens on times but this was definitely our last. The hotel is undergoing construction. We had to walk through the construction to get to our room. The room was newly done, the door was hung incorrectly and didn't open all the way. We were on floor C, every delivery truck pulled up outside our room starting at 4 am, when we alerted staff about the noise, there was no apology and staff acted surprised. The area has gotten very unsafe. Security is lax, in fact while we were eating lunch in the hotel restaurant the server yelled 'mind your bags' as a man was walking through trying to steal from patrons and no security to be found.
Staff was excellent and the hotel was extremely comfortable.
THE GOOD: location, most of the staff (with a couple of exceptions), continental breakfast. THE BAD: A significant portion of the building is under construction. Initially we were placed in a room in the lower level that required us to walk through areas where construction was ongoing and we had to cover our mouths and noses to avoid inhaling dust from the construction. We also had to take two elevators in different parts of the hotel to get to the room. This was not explained to us by the staff when we checked in and the room was confusing to find and took a long time to get to each time thereafter. I gave the staff an "OK" rating because there were very some very sweet and accommodating people at the door, reception and at breakfast but you had to call more than once if you needed help with something in the room (in our case the A/C) and there were a couple of unhelpful and even confused people at the front desk. THE UGLY: The renovations! This is really a shame because the rooms in the older part of the building were lovely, and the A/C worked better in these rooms than in the newly renovated rooms. The style of the newly renovated rooms lacked charm and looked cheap. The new bathrooms had a nice shower but the fittings and a couple of the items secured to the wall (tissue box, soap dispenser) fell off the wall when we used them. I expected more of Orbitz. You shouldn't send customers to properties that are under construction and unsafe to walk through.
This is the perfect location to stay in Dublin. Close to many attractions and extremely walkable.
The hotel was fine but they really should work on their check in process. A lot of the other travelers were in the same position as us, in that our flights got us there super early in the morning. We arrived at the hotel about 7:30am and were the first travelers to arrive that morning. With no room available, we decided to explore the city with the express understanding that they would call us when our rooms were available. At no time did the hotel call us. At around 11:30am we stopped by the hotel to get additional information about the area and noticed several other travelers waiting in the lobby for their rooms like us, but again they said no rooms were available and they would call us. By 2:00pm, we made our way back to the hotel and decided to stay there until our rooms were available. At first they said no rooms were available, so we waited. As we waited, we saw other travelers who came after us get their rooms. At 3:00pm, we finally had it and went back to the front desk, where they asked us didn’t they (the hotel) called us. We showed them our phones to show they never called and no one told us any rooms were available when we stopped at the hotel at 11:30am or again at 2:00pm. Very frustrating when you’re jet lagged.
What an amazing Suite! It was as incredible!!
Very good hotel in the city center close to many attractions within a walking distance. Airport coach buses stop in front of the hotel which is convenient. We were early checkin which was really nice. The breakfast is very good.
restaurant and bar on premisses. people were really friendly and willing to help Nice central location
Included breakfast buffet and it was fantastic
They called me when room was ready long before check in time.
Great location close to everything
Located in City Centre Dublin, Hotel Riu Plaza The Gresham Dublin is adjacent to O'Connell Street and within a 15-minute walk of popular sights like Trinity College. This 4-star hotel has 323 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and a gym.
Free buffet breakfast is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM. In addition to a restaurant that serves lunch and dinner, you can also enjoy a drink at the bar. Savor a meal from the comfort of your room with room service.
Guests can expect to find LCD TVs and stay connected with free WiFi. Coffee makers, hair dryers, and safes are also standard. Change of towels is available on request.
Guests of Hotel Riu Plaza The Gresham Dublin enjoy a gym, free WiFi in public areas, and meeting rooms. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include a business center, coffee/tea in a common area, and a terrace.
Classic hotel great service center of town loved it
We've stayed here dozens on times but this was definitely our last. The hotel is undergoing construction. We had to walk through the construction to get to our room. The room was newly done, the door was hung incorrectly and didn't open all the way. We were on floor C, every delivery truck pulled up outside our room starting at 4 am, when we alerted staff about the noise, there was no apology and staff acted surprised. The area has gotten very unsafe. Security is lax, in fact while we were eating lunch in the hotel restaurant the server yelled 'mind your bags' as a man was walking through trying to steal from patrons and no security to be found.
Dear Danielle,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read this.We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.Please accept our apologies. it is through your booking agency/channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to profusely apologize.Sincerely,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager
Staff was excellent and the hotel was extremely comfortable.
THE GOOD: location, most of the staff (with a couple of exceptions), continental breakfast. THE BAD: A significant portion of the building is under construction. Initially we were placed in a room in the lower level that required us to walk through areas where construction was ongoing and we had to cover our mouths and noses to avoid inhaling dust from the construction. We also had to take two elevators in different parts of the hotel to get to the room. This was not explained to us by the staff when we checked in and the room was confusing to find and took a long time to get to each time thereafter. I gave the staff an "OK" rating because there were very some very sweet and accommodating people at the door, reception and at breakfast but you had to call more than once if you needed help with something in the room (in our case the A/C) and there were a couple of unhelpful and even confused people at the front desk. THE UGLY: The renovations! This is really a shame because the rooms in the older part of the building were lovely, and the A/C worked better in these rooms than in the newly renovated rooms. The style of the newly renovated rooms lacked charm and looked cheap. The new bathrooms had a nice shower but the fittings and a couple of the items secured to the wall (tissue box, soap dispenser) fell off the wall when we used them. I expected more of Orbitz. You shouldn't send customers to properties that are under construction and unsafe to walk through.
This is the perfect location to stay in Dublin. Close to many attractions and extremely walkable.
The hotel was fine but they really should work on their check in process. A lot of the other travelers were in the same position as us, in that our flights got us there super early in the morning. We arrived at the hotel about 7:30am and were the first travelers to arrive that morning. With no room available, we decided to explore the city with the express understanding that they would call us when our rooms were available. At no time did the hotel call us. At around 11:30am we stopped by the hotel to get additional information about the area and noticed several other travelers waiting in the lobby for their rooms like us, but again they said no rooms were available and they would call us. By 2:00pm, we made our way back to the hotel and decided to stay there until our rooms were available. At first they said no rooms were available, so we waited. As we waited, we saw other travelers who came after us get their rooms. At 3:00pm, we finally had it and went back to the front desk, where they asked us didn’t they (the hotel) called us. We showed them our phones to show they never called and no one told us any rooms were available when we stopped at the hotel at 11:30am or again at 2:00pm. Very frustrating when you’re jet lagged.
What an amazing Suite! It was as incredible!!
Hi Mary! Thank you very much for your review and for picking us for your holidays, we are glad that you enjoyed your stay with us, looking forward to welcome you again.
Very good hotel in the city center close to many attractions within a walking distance. Airport coach buses stop in front of the hotel which is convenient. We were early checkin which was really nice. The breakfast is very good.
Hello Venkataramana! We are very pleased that you enjoyed your stay with us and thank you very much for taking the time to write such a positive and lengthy review. We look forward to seeing you again soon. Best wishes
restaurant and bar on premisses. people were really friendly and willing to help Nice central location
Hello Karen! Thank you for your feedback, we hope to welcome you back soon!
Dear tom,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.Please know that we would love to have you visit us again so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager