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InterContinental Doha - The City

5.0 out of 5.0

Recent guest reviews

On a business trip around all of the Gulf countries at the end-May I can honestly say that this hotel was the best that I stayed at. Everything went smoothly, from airport pickup to check-in, and the whole stay. Helpful, professional staff. Absolutely no complaints, or negatives at all. Well done to the whole team. As part of the Ambassador scheme I got a great room upgrade, with fantastic views across the city. It was a pity that I was only staying 2-nights, and I didn't have a chance to try out any of the facilities/services, but for sure, when I visit Doha again I will stay at this hotel. Highly recommended.

What a wonderful hotel! I absolutely enjoyed this experience from the check-in right through to the check-out! well done to everyone on the staff. The room was beautiful with a separate Lounge area, bedroom and separate bathroom with separate toilet and shower. I was on the 39th floor and had a spectacular view over the city. Every evening I had some fruit send to my room and on my birthday I received a small cake and another fruit platter. The bar at the top floor is also well run and the Dutch manager also gave me a complimentary drink on my birthday. The staff were friendly in all the different restaurants. I tried them all, but spend a lot of time in the little coffee shop as it was more than convenient enough to work in and to see clients. The breakfast spread is top-notch and Preya and her team went the full mile to assist in bringing coffees and extras to the table. The buffet breakfast is op international standard and I had a royal time on both the cold and hot section. Wonderful pillows, bed and bath! I also enjoyed my desk/counter as it was spacious and comfortable to do my work. The hotel is also well situated and near a mall for convenient shopping. All in all a wonderful place to stay.

I visited the hotel to find relax and enjoy my time and the hotel was very nice I really enjoyed my stay the pool double like because it is indoor pool and also I would like to recommend aljalsa restaurant

The staff, from the Security personnel to the Sales Manageress were as always helpful and friendly, The Rooms are super clean and more than comfortable and with a wide range of restaurants in the Hotel, there is no need to leave.

Stayed 2 nights at this city hotel on a short break, good hotel with easy access to city centre, airport and restaurants, staff and customer service is exceeded my expectation, food is really tasty, breakfast is the real highlight, I will visit again when ever travel via Qatar.

I loved the panoramic city and sea views. Rooms are perfect with great furniture, the breakfast can be better when it comes to variety and options. Great restaurants and very good location , recommended

I visited Doha with a huge sense of anticipation and optimism, eager and curious to explore and understand a culture that I knew little about. I took advantage of the Discover Doha campaign being run by Qatar Airways, and as I was lucky enough to be travelling business class, I was able to choose this highly rated hotel. I arrived late at night, and the check-in was positive, the room I was given was very good, and for the most part, my first 12 hours at this hotel were excellent (hence the two stars). However, my sense of optimism was completely destroyed the next morning by the behaviour of the concierge at the hotel. I was interested in visiting the Islamic Museum, and asked the concierge to call a taxi for me. He took me outside, and opened the door of a car in fairly poor condition with dirty carpets and seats, which I assumed was a taxi (because that Is what I asked for). As I climbed in, the concierge reached into the passenger window, and shook the hand of the driver. Some form of exchange took place in that moment. The driver then took me to the Islamic Museum, and charged me QAR40, for a trip that should have cost around QAR20 (and I know this, because I caught an actual taxi back that cost me this amount). I did not ask for a “limousine” or a “car”, but simply a taxi. When I returned to the hotel, I told one of the staff on the front desk about my experience with the concierge, and she literally said it was my fault for not being more specific about what I wanted. She said, “we have lots of different types of ways of transport, and you should have asked for a metered taxi, and been more specific.” Ultimately, she could not bring herself to admit that perhaps the hotel should be more responsive to guest needs, and should listen to what a guest wants, rather than simply doing what they feel like doing. After further discussion (but no admission of responsibility) she offered a form of compensation (which was free laundering of one of my pieces of clothing). I thanked them for the gesture, but told them how disappointed I was with the way I had just been treated. I understand that this is how the world works, and I also understand that all countries have their forms of corruption, soft bribery and ‘palm-greasing”. I also realise that the difference between QAR40 and QAR20 is small in the broader context of pricing in other parts of the world. But, to be treated in such a poor way in a five star hotel (indeed in any hotel) is beyond the pale and basically removes any sense of trust that you might have in the brand and in the specific hotel. My advice is to be careful in Doha and, particularly if you are staying at the Intercontinental. When you can’t even trust the hotel where you are staying to look after you, you are in real trouble. It is such a shame that a very nice hotel is spoiled by people who do not understand how to treat a guest with respect and care.

I like to think of myself as a semi-regular guest at the InterContinental Doha The City and whilst I do not expect VIP treatment, I do expect a certain level of engagement from the staff at the property. The Hotel itself does not specifically fall short in any way but in a world where the economy is being continually challenged, one would expect that something(s) will be tweaked to enhance the guest experience. Sadly, my third visit to this hotel did not show any signs of such evolution and if anything, I noticed a distinct decline in the attitude of the staff. I generalise here and that is not an oversight on my part. I lost count of the number of times where members of staff could have engaged with me but for whatever reason, chose not to. Did this impact my day in a negative way? not really but could it have impacted my day more positively if these staff members had the insights to engage? absolutely! My room included access to the Club Lounge and I cannot fault the staff who take great pride in what they do and who they do it for (Lady Han, Myoumi, MIcah) but as someone who coaches, mentors and trains others in Leadership Development, it hits me like a baseball bat when I see a lack of leadership. I make reference here to two separate occasions when I was in the Club Lounge and the only guest I might add, when the Director of Food & Beverage was attending to check on the food and presentation and walked straight past me without any acknowledgement of any kind. This is unacceptable! Not because she chose to ignore a guest who had chosen to stay at this hotel but the fact that she will expect the Club Lounge staff to do all they can to make the guests feel valued. When I expressed my concerns to one of the lounge staff, it was brought to the attention of the Food & Beverage Director who furnished me with a platter of fruit, chocolates and pastries on my last day along with a request to meet with me for coffee. Apart from these going to waste as I was dining out that evening, it felt like a forced gesture to appease my dissatisfaction. A gesture that will make everything right. Imagine the additional expense this person's behaviour is costing the hotel and that ultimately gets passed on to the guests and we wonder why there is no sign of giving more to enhance the guest experience. It's said that you hire for attitude as you can train for skills and I truly align to this ethos. There is strong breeze of poor attitude that blows through this property where staff do not care whether guests are there or not and this experience was my last at this hotel. I go back every year and stay 8 days as part of my work and my next visit will be seeking a new experience with The Marriott Marquis, I'm sure they will be grateful of my business

All of the spacious guest rooms offer panoramic city and see views, I love ICD's swimming pool, Special thanks to Jeniver for her lovely smile and assistance. I had my Iftar at The Square Restaurant, I satisfy all my cravings with a selection of international specialties, sandwiches, coffees or freshly baked pastries. I would like to thank Mouaindden for his friendly and professional services. Keep it on guys. Best regrads

Large 40+ m2 rooms with the largest bathroom ever. Speedy room service. Great service throughout the hotel, especially the luggage porters who used their Uber account to save me 50% on the taxi to the airport.

West Bay Doha

Hotel highlights

  • Free in-room WiFi
  • Free valet and self parking
  • Onsite dining
  • Outdoor pool

City Centre Shopping Mall is a short stroll from InterContinental Doha - The City, and other popular attractions like Katara Cultural Village are within a few miles (5 km). This 5-star hotel has 525 guestrooms and offers an outdoor pool, free in-room WiFi, and free valet parking. It's in central Doha and also close to Museum of Islamic Art and Souq Waqif.


Dining

There are multiple options for onsite dining with 4 restaurants, including THE SQUARE, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 525 soundproofed rooms provide iPod docks, minibars, and coffee makers. Guests can expect free WiFi and LCD TVs with satellite channels. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other amenities include free bottled water, safes, and ironing boards.


Property features

InterContinental Doha - The City features an outdoor pool, a children's pool, and a health club. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for QAR 250 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, WiFi in public areas, and 7 meeting rooms.

Room options

Club Room

Full 1 | King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Club Room, 1 King Bed

King 1 | Sleeps 3

Premium Room, 1 King Bed (HIGH FLOOR)

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

84.0% of guests recommend this hotel

Total of 1471 reviews