Our reservations were transferred to another location without notice and ended up staying further from our destination tgan expected. Then hotel we went to had issues with the TV not being hooked up, toilet running all night and refrigerator not cooling. Contacted front desk and was told that room was our only option as we were transferred to them.
The staff was friendly and helpful..There was a snow strom that night , but by the time I left that morning the snow was removed
Only stayed because it was the only option I had for the night
There is NO CONTINENTAL Breakfast. It is a grab and go. One breakfast bar and coffee.
Easy location to downtown Detroit and surrounding suburbs
Room was not clean and lights were broken. Water in shower slow drain
first room they gave me had a broken window (not the catch, the glass itself), broken down recliner, and a family having a domestic dispute next door. It's a non-smoking facility in theory, but smells of old cigarettes in the hallways, doorways, etc. The carpet by the elevator is in shreds on the 3rd floor. This is now a very sad, depressing place, compared to my last stay just a few years ago, for people down on their luck. There are no amenities at all--zero, zip, zilch. No place to buy a paper in the morning, no breakfast, and no one at the desk between 11pm and 6am. Location is pretty grim, too. There are similarly budget-priced hotels/motels on the same street which may be in better shape. Did I mention the shredded washcloth, or multiple cigarette burns in the bedspread and thin blanket?
My experience was really nice. [...]
Staff was quick to respond when t.v. didn't work. Room was clean, bathroom spacious. Kitchenette saved money because we were able to make breakfast and snacks without leaving. Very quiet location, convenient to all types of shopping and restaurants.
Located within a mile (2 km) of Jawor's Golf Center, Extended Stay America Suites Detroit Roseville is within 3 miles (5 km) of Lake Saint Clair. This 110-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Kitchens, refrigerators, and microwaves are other standard amenities. Housekeeping is available on request.
Guests of Extended Stay America Suites Detroit Roseville enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Our reservations were transferred to another location without notice and ended up staying further from our destination tgan expected. Then hotel we went to had issues with the TV not being hooked up, toilet running all night and refrigerator not cooling. Contacted front desk and was told that room was our only option as we were transferred to them.
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
The staff was friendly and helpful..There was a snow strom that night , but by the time I left that morning the snow was removed
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Only stayed because it was the only option I had for the night
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
There is NO CONTINENTAL Breakfast. It is a grab and go. One breakfast bar and coffee.
Easy location to downtown Detroit and surrounding suburbs
Room was not clean and lights were broken. Water in shower slow drain
first room they gave me had a broken window (not the catch, the glass itself), broken down recliner, and a family having a domestic dispute next door. It's a non-smoking facility in theory, but smells of old cigarettes in the hallways, doorways, etc. The carpet by the elevator is in shreds on the 3rd floor. This is now a very sad, depressing place, compared to my last stay just a few years ago, for people down on their luck. There are no amenities at all--zero, zip, zilch. No place to buy a paper in the morning, no breakfast, and no one at the desk between 11pm and 6am. Location is pretty grim, too. There are similarly budget-priced hotels/motels on the same street which may be in better shape. Did I mention the shredded washcloth, or multiple cigarette burns in the bedspread and thin blanket?
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and are looking into this matter to see what went wrong in your instance. We truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management