It was very clean. The staff was pleasant and ready to serve.
Someone dirty socks were under the bed house keeping forgot to check there
No water for 8 hours, and then the power also went out. Manager was rude, said the water issue wasn’t his fault, and only offered 15% off.
close to businesses we were visiting and good access to highways, restaurants etc
Wayyyyyyyyyyy better than the Econolodge across the street.
The kitchen counter was dirty, one of the rolling computer chairs had some white stuff on the seat part and the back of the chair.
This hotel is in a nice business area and I love this chain so it seemed like a good fit. Unfortunately, when I walked in it reeked of cigarettes, especially the garbage can. They need to enforce their policy on smoking in rooms better. It also looked like the housekeeping skimps when they can. The room didn't look thoroughly maintained. Leftover wrappers from prior guest in kitchen and a empty toilet paper roll in bathroom. The check in lasted longer than I'd like, about 4 people in front of me, I only saw one staff member the entire time and he was saying how he's the only one, blah, blah, blah, and asked me to bring my utensil Tupperware case back to him when I was done setting up my kitchen items. I get he was overwhelmed, but at the same time a guest shouldn't have to go out their way for staff!
I've stayed here a few times and have been happy every time. The staff is friendly and helpful. The rooms are comfortable and I would stay again. Kathy at the front desk is awesome! I'm never bothered by other guests which is always a plus.
Really enjoy this hotel! Very peaceful and calm. I've been there about 4 Times now and every time I go there, the staff is friendly.
This is a very nice and relaxing hotel. The area is calm and peaceful. The staff is nice and the rooms are clean. Nice price too!
Loved the convenience to the highway. ..breakfast was good
We hadn't stayed here before, but were welcomed. Staff was polite and helpful. The room was nice, and would be perfect to use for a long stay, with refrig/freezer, microwave, dishes, silverware, etc..(We were only staying overnight for a wedding.) We plan on looking for another "Extended Stay America" when we travel.
I have nothing good to say dirty loud ditry......staff looks Unhappy to have to work there even.
Not very clean hallways so dirty they are scary no ice machines no extras what so ever. Towels and bedding cheap and rough. Room size very good some updates in rooms more needed. Did not want to spend any time in room. I know you get what you pay for but think no matter what facility could be maintsined better. Would not return EVER
When I checked in I got a call asking if the room was sufficient. I thought the room was clean and large. Perfect stay.
Not bad for the money, love the new look and comfortable bed, pillows, and comforter.
We needed a place to stay while in town visiting a relative and to take care of family business. We travelled with an elderly family member and a dog which is never easy. The rooms were quiet and the beds were comfortable. Having the kitchenette helped keep meal costs down. Not luxury, but the friendliness of the staff was appreciated by our dog who received cookies at the front desk!
Located within a mile (2 km) of DMC Surgery Hospital, Extended Stay America - Detroit - Madison Heights is within 3 miles (5 km) of Red Oaks Waterpark. This 122-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
The 122 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Renovated in 2016, Extended Stay America - Detroit - Madison Heights offers free WiFi in public areas, coffee in a common area, and laundry facilities. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
It was very clean. The staff was pleasant and ready to serve.
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Someone dirty socks were under the bed house keeping forgot to check there
Rose, thank you for being our guest at Extended Stay America. We’re glad to know you enjoyed your time with us, but we’re sorry for the cleanliness issue you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
No water for 8 hours, and then the power also went out. Manager was rude, said the water issue wasn’t his fault, and only offered 15% off.
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
close to businesses we were visiting and good access to highways, restaurants etc
Thank you for your wonderful review of the Extended Stay America. We're delighted our hotel was ideally located for your needs. We appreciate your business and hope to see you again on your next visit to Detroit. Sincerely, Hotel Management
Wayyyyyyyyyyy better than the Econolodge across the street.
Thank you for being our guest at Extended Stay America - Detroit - Madison Heights. It is nice to know you thoroughly enjoyed your time here and were impressed with all the aspects of our hotel. We hope you will choose our hotel every time you are in the area. Sincerely, General Manager
The kitchen counter was dirty, one of the rolling computer chairs had some white stuff on the seat part and the back of the chair.
This hotel is in a nice business area and I love this chain so it seemed like a good fit. Unfortunately, when I walked in it reeked of cigarettes, especially the garbage can. They need to enforce their policy on smoking in rooms better. It also looked like the housekeeping skimps when they can. The room didn't look thoroughly maintained. Leftover wrappers from prior guest in kitchen and a empty toilet paper roll in bathroom. The check in lasted longer than I'd like, about 4 people in front of me, I only saw one staff member the entire time and he was saying how he's the only one, blah, blah, blah, and asked me to bring my utensil Tupperware case back to him when I was done setting up my kitchen items. I get he was overwhelmed, but at the same time a guest shouldn't have to go out their way for staff!
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our associates and that you enjoyed our well-kept property. Thank you once more for your kind review. Please come back and see us again soon. Sincerely, Hotel Management