Dirty! Management must not exist to let such a once great hotel get run down so badly
Vwry Clean, great breakfast, good customer service
It is old and out dated. We asked them 2 days in a row to clean our bedding and they kept forgetting. You have to ask at check in for an updated room. Which is weird. It’s just not worth the money anymore.
AC was loud and had to be shut off to sleep. Open bottle Of water was left from previous guest in room.
Room was gross. Food in microwave, previous guests coffee in the coffee maker. 2 lights were out. Needs a rehab ASAP.
Very nice and well kept
Location of hotel was great. Our room was comfortable and quiet. Evening staff was friendly. We did think that the property is somewhat outdated, and that an additional cost for parking was an unwelcome surprise.
Property needs updating. Need larger beds. For theprice the property should be cleaner.
I had to have cleaning come again. The last person's toothpaste was still in the sink. Several lights were out. The AC made lots of noises and maintenance had to come fix it. And wifi was done for iver 48 hours.
It is a beautiful hotel! It seemed to need a little TLC in places as compared to my past visits, but we enjoyed it very much. The front desk staff were just amazing!
We enjoyed the 2 rooms for each suite and the excellent on-site breakfast.
Outdated, dirty rooms.
Not recommended
You can tell the building is old. The furniture in our suite was also old. The carpet looked old.
Great location! Staff was extremely friendly and helpful!
The property and its people are wonderful. The only problem is a lack of free guest parking.
Located in Downtown Des Moines, Embassy Suites Hotel Des Moines Downtown is adjacent to Simon Estes Riverfront Amphitheater and within a 5-minute walk of World Food Prize Hall of Laureates. This 3.5-star hotel has 234 guestrooms and offers conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Free full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
37-inch LCD TVs come with satellite channels and Netflix, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include kitchenettes, sitting areas, and refrigerators. Housekeeping is available on request.
Guests staying at Embassy Suites Hotel Des Moines Downtown enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 15.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, a computer station, and express check-in.
Dirty! Management must not exist to let such a once great hotel get run down so badly
Vwry Clean, great breakfast, good customer service
Dear Ellen, It is fantastic to hear that your stay was enjoyable! Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. It was our pleasure hosting you and look forward to welcoming you again. Best, Stephen Mullen General Manager
It is old and out dated. We asked them 2 days in a row to clean our bedding and they kept forgetting. You have to ask at check in for an updated room. Which is weird. It’s just not worth the money anymore.
Dear Jammie, Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Stephen Mullen General Manager
AC was loud and had to be shut off to sleep. Open bottle Of water was left from previous guest in room.
Dear Noel, I’m sorry to hear that noise pollution kept you from having a restful night’s sleep and that your room was not met with our excellence in service; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Stephen Mullen General Manager
Room was gross. Food in microwave, previous guests coffee in the coffee maker. 2 lights were out. Needs a rehab ASAP.
Dear James, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Stephen Mullen General Manager
Very nice and well kept
Dear Manjunatha, Thank you for your kind review. It was our pleasure hosting you and we hope to see you again. Best, Stephen Mullen General Manager
Location of hotel was great. Our room was comfortable and quiet. Evening staff was friendly. We did think that the property is somewhat outdated, and that an additional cost for parking was an unwelcome surprise.
Dear Nora, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable overall. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit. Best, Stephen Mullen General Manager
Property needs updating. Need larger beds. For theprice the property should be cleaner.
Dear larry, Thank you for choosing us and for your time in reviewing our hotel. I'm very sorry for any lapses in cleanliness that you encountered. We appreciate your feedback and do take it into consideration as we continually update and improve. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Stephen Mullen General Manager
I had to have cleaning come again. The last person's toothpaste was still in the sink. Several lights were out. The AC made lots of noises and maintenance had to come fix it. And wifi was done for iver 48 hours.
Dear Danielle, I apologize that the quality of your room was not met with our excellence in service. Providing fresh and comfortable accommodations is our top priority and I regret that we let you down in this area. Additionally, I regret for the issues with wifi. We value you as our guest and hope to have you stay with us again for a better experience. Thanks again for writing a review. Sincerely, Stephen Mullen General Manager
Dear Andrew, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our team to foster improvements. For this reason, we hope to host you again. Sincerely, Stephen Mullen General Manager