My reservation was for a corner room didnt get the room i requested and the room i got was dirty aswell
One of the rooms I booked wasn’t cleaned and had a dirty fork on the couch. Ask the front desk twice to clean it before we left for the concert we attend. We checked in at 3:30 left for the concert at 5:30 came back from the concert around 11pm. Nothing was done so they ended up moving us to another room about midnight which was ridiculous.
Always love the breakfasts at ES.
Good location but not the be most well kept embassy suites. Rooms were bit dated. breakfast was good.
Had a great time with my family. There were a lot of people in the pool area so we did not utilize it very much considering the other party was inconsiderate to others around them but the area was clean, well maintained, and nicely cared for. The hot water was not working the next morning when we were trying to shower and get going with our day but we managed and made it work. We ordered room service which ran about 20 minutes over the expected cook time but I get that things get busy. Our front desk person was amazingly friendly, helpful, and courteous. He was quick to help with destinations that are good for the family and things to do and where places were that we asked about. We will be using this establishment again in the future and were overall pleased with our stay. There were a lot of guest in town for basketball and the staff managed all guest wonderfully.
Ok
Very welcoming!
Our first room was dirty it was not clean garbage was still thereand the second room there was a problem with the fan way too loud the third room was ok
The room had closet doors falling off the wall and towel bars falling off the wall.
Dirty! Management must not exist to let such a once great hotel get run down so badly
Vwry Clean, great breakfast, good customer service
It is old and out dated. We asked them 2 days in a row to clean our bedding and they kept forgetting. You have to ask at check in for an updated room. Which is weird. It’s just not worth the money anymore.
AC was loud and had to be shut off to sleep. Open bottle Of water was left from previous guest in room.
Room was gross. Food in microwave, previous guests coffee in the coffee maker. 2 lights were out. Needs a rehab ASAP.
Very nice and well kept
Location of hotel was great. Our room was comfortable and quiet. Evening staff was friendly. We did think that the property is somewhat outdated, and that an additional cost for parking was an unwelcome surprise.
Property needs updating. Need larger beds. For theprice the property should be cleaner.
I had to have cleaning come again. The last person's toothpaste was still in the sink. Several lights were out. The AC made lots of noises and maintenance had to come fix it. And wifi was done for iver 48 hours.
Located in Downtown Des Moines, Embassy Suites Hotel Des Moines Downtown is adjacent to Simon Estes Riverfront Amphitheater and within a 5-minute walk of World Food Prize Hall of Laureates. This hotel has 234 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Free full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
37-inch LCD TVs come with satellite channels and Netflix, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include kitchenettes, sitting areas, and refrigerators. Housekeeping is available on request.
Guests staying at Embassy Suites Hotel Des Moines Downtown enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 20.00 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
My reservation was for a corner room didnt get the room i requested and the room i got was dirty aswell
One of the rooms I booked wasn’t cleaned and had a dirty fork on the couch. Ask the front desk twice to clean it before we left for the concert we attend. We checked in at 3:30 left for the concert at 5:30 came back from the concert around 11pm. Nothing was done so they ended up moving us to another room about midnight which was ridiculous.
Dear James,Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally helpful service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit.Sincerely,Steve SmykaGeneral Manager
Always love the breakfasts at ES.
Dear Douglas,Our breakfast has impressed many travelers, so I am glad that you found it exceptional as well. Our staff works hard to provide each guest with a wonderful experience, and we are thrilled we exceeded your expectations. We appreciate you staying at our hotel. Please come see us again soon!Best,Stephen MullenGeneral Manager
Good location but not the be most well kept embassy suites. Rooms were bit dated. breakfast was good.
Dear Sailesh,Thank you for taking the time to write a review. I’m pleased to hear that you were able to enjoy our delicious breakfast and convenient location while in town. I appreciate your feedback on how we could serve you better and have taken note. We enjoyed having you as our guest and hope to have the opportunity to welcome you again soon.Best,Stephen MullenGeneral Manager
Had a great time with my family. There were a lot of people in the pool area so we did not utilize it very much considering the other party was inconsiderate to others around them but the area was clean, well maintained, and nicely cared for. The hot water was not working the next morning when we were trying to shower and get going with our day but we managed and made it work. We ordered room service which ran about 20 minutes over the expected cook time but I get that things get busy. Our front desk person was amazingly friendly, helpful, and courteous. He was quick to help with destinations that are good for the family and things to do and where places were that we asked about. We will be using this establishment again in the future and were overall pleased with our stay. There were a lot of guest in town for basketball and the staff managed all guest wonderfully.
Dear Kirsti,I'm thrilled to learn we were well suited to your needs! We appreciate your taking the time to review our hotel and are humbled to learn we will have the opportunity to welcome you again in the future. We hope and your family look forward to your next visit as much as we do!Best,Stephen MullenGeneral Manager
Ok
Dear angel,Thank you for being our guest and for your time reviewing our hotel. We appreciate your generous review and hope we will see you again soon.Best,Stephen MullenGeneral Manager
Very welcoming!
Dear Durell,Thank you for your kind sentiments about our dedicated staff members. Your review is appreciated and we hope to welcome you again.Best,Stephen MullenGeneral Manager
Our first room was dirty it was not clean garbage was still thereand the second room there was a problem with the fan way too loud the third room was ok
Dear alejandro,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not deliver to our high expectations We value you as our guest and hope you will consider staying with us again in the future. Sincerely,Stephen MullenGeneral Manager
Our sincere apologies for the issues. I am glad that we were able to make it right for you.