Liked the friendly staff and clean room. Although the rooms are smaller than what I would have liked. Consider the rooms were not cheap per night.
Great location. Walkable to most popular areas.
Comfortable bed but the thermostat wasn't working. Great view from the 20th floor.
Nice breakfast, friendly staff.
Thermostat didn't work. A/C made it constantly cold despite turning it up to the max (77 degrees). The maintenance personnel came and made some adjustments but that didn't help. The shower drain was clogged.
Great location, on-site parking, helpful staff
Everything was great! Friendly, helpful staff. Great free breakfast. Nice room and bed. A+
The breakfast options were good, but our room wasn't very clean. Found a fake fingernail on the bathroom floor and an old french fry on one of the cubby shelves. The location is amazing, as we were able to walk all over downtown.
We were pleased to get our room upgraded to one with a view of downtown. Then we’re very happy to find out the hotel was offering a complimentary cocktail hour.
The Holiday Inn Express Denver downtown is clean, includes a nice breakfast and the staff are friendly and accommodating. Would definitely stay again!
Older building in a great location in downtown Denver. The free breakfast is better than you'd expect and they also host a guest reception with free happy hour on some weekdays.
Love the location! Great shopping, food & drinks and atmosphere.
Room was very small, bathroom was tiny.and not in good shape
In short: DO NOT STAY HERE. The entire hotel had no heat and they were aware of it and would not turn it on. Our room was 62F for two days. One night it got down to 49F. I was told by the engineering staff that “we’ll keep our eye on it and if we need to we will bring up a space heater.” We’ll, that never happened because a subsequent conversation with the front desk informed me they couldn’t because if city code. I later had to request additional blankets so we could keep warm. The response I got from talking with the front desk at 11pm that night was “that’s just the way it is during this time if the year—we really can’t do anything.” I was astonished by the lack of customer service. I feel that I was deceived at time if booking since this is a known condition and response. Orbitz should take them off their site. In fact, based on this I’ll probably not be using Or it’s as MANY have complained about this. I feel a complete refund from Orbitz should be made.
Located in Downtown Denver, Holiday Inn Express Denver Downtown, an IHG Hotel is adjacent to Paramount Theater and within a 10-minute walk of other popular attractions like Colorado Convention Center. This 231-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and a gym.
Free buffet breakfast is included with your stay.
All 231 rooms provide coffee makers, free local calls, and ironing boards. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Other standard amenities include video-game consoles and desks.
Guests of Holiday Inn Express Denver Downtown, an IHG Hotel enjoy a gym, free WiFi in public areas, and conference space. Valet parking is available for USD 56 per night. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Liked the friendly staff and clean room. Although the rooms are smaller than what I would have liked. Consider the rooms were not cheap per night.
Great location. Walkable to most popular areas.
Thank you for taking the time to review our hotel. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!
Comfortable bed but the thermostat wasn't working. Great view from the 20th floor.
Thank you for the great feedback you have provided. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. Thank you again for your review, and we look forward to welcoming you back in the future!
Nice breakfast, friendly staff.
Thank you Joel for your stay and kind words. We will let everyone know you enjoyed your stay!
Thermostat didn't work. A/C made it constantly cold despite turning it up to the max (77 degrees). The maintenance personnel came and made some adjustments but that didn't help. The shower drain was clogged.
Thank you for taking the time to share your honest feedback. We are disheartened to hear that we fell short in so many areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.
Great location, on-site parking, helpful staff
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are happy our dedicated team took such good care of you during your stay! We look forward to welcoming you back to our hotel in the not-too-distant future.
Everything was great! Friendly, helpful staff. Great free breakfast. Nice room and bed. A+
The breakfast options were good, but our room wasn't very clean. Found a fake fingernail on the bathroom floor and an old french fry on one of the cubby shelves. The location is amazing, as we were able to walk all over downtown.
We are sorry you were not comfortable while staying with us. We will share your comments with our Housekeeping team so they may review their policies and procedures to prevent the items that you mentioned from happening again. We hope to have the opportunity to welcome you back again so we may show you a superior experience.
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!