I was VERY disappointed with the reaction by staff over a complaint of unruly children/guests next door. My wife, 4children and I stayed in 325 on 8/9/20 and the people in 324 had several kids as well. The kids in 324 were screaming, banging on the walls, trying to open our side of the adjoining room door and very disrespectful. At 930pm after putting up with it for 30 minutes I went and met the clerk. I told him the kids were so loud that you could hear them all the way down the hall. His response was that he could just move us rooms. So let me get this straight when a guest submits a complaint, rather than addressing the problem, the guest is asked to pack up everything, have his wife & kids get out of bed, get dressed and move to another room? I was shocked and I asked him if that was the only solultion. He then reluctantly said he could send security up to address the problem room if I wanted. I told him I thought that would be appropriate. 5 minutes later the security/maintenance man went to 324. I talked to the man after and he admitted how loud the children were and that the dad was in other part of the suite with the door closed/ignorning the kids. Security agreed the kids were out of control, but said there was nothing else he could do. At 10pm I called the clerk who seemed annoyed when I complained the noise continued. I said if he was not going to deal with the unruly guests I needed a new room. He said Ok and we spent the next half hour moving!
The breakfast was incredible & happy hour was an added bonus! The hotel was very clean and the front staff was very friendly and informative. The beds were comfortable, separate TV's (bedroom & living room), & we had a microwave & refrigerator. The location was perfect for us since we wanted to simply relax. Downtown was a few minutes (driving) away and not far from a mall.
If it is a low price you are looking for with a nice hotel this is it. It was a very nice place and it served its purpose. I did notice if you want entertainment within walking distance, do not book this one; it is located in an industrial/warehouse area and there is NOTHING nearby. No bars, no restaurants, no theaters, no shopping. You will need transportation if you want to do any Denver stuff.
We had room service. A gratuity is added, so why should we add a tip on top of that? It took longer to check in even though there were two clerks working. We stood in line for approximately 10 minutes. It's good to be friendly and courteous to the guests checking in...BUT...I don't think that is the time to have a long conversation about "nothing" while there are more people waiting in line to be checked in.
Love Embassy Suite. Free breakfast and free drinks during happy hour! Can’t beat that!
Very close to airport. Staff was great. Close to Northfield and shopping.
Great fair priced hotel. Location was great, easy access to downtown as well as the airport.
Room was clean, quiet, super comfy bed, pillows, and shower nice and hot. Breakfast was fit for a king!!! The two ladies working the grills were the highlight! They served with a smile on their face and never lost momentum on their orders. Hope they are as equally valued and compensated for their superb service. Excellent breakfast!
Alarm clock went off at 1 AM full tilt. I suffer night terrors. Not nightmares. Night terrors. It's a thing and I invite you to check into it if you think I am kidding. That alarm sent me through the ROOF. Could not sleep the rest of the night, nor my wife. Never going back
Everything about this hotel is great, huge rooms, restaurant, pool, two bars, great breakfast, checkout till 1pm and all for a great price.
First complaint, would be this hotel features, show a 24 hour airport shuttle. When I contacted the hotel, the shuttle stops running at 11 PM. Next, this is an older hotel, so the furniture is a bit dated and there is a very musty smell. Found stains on the bed sheets, which we didn't see until we went to sleep.
we always stay at the embassy hotel when we travel
Located in Montbello within 2 miles (3 km) of Rocky Mountain Arsenal National Wildlife Refuge, Embassy Suites by Hilton Denver Central Park is within a few miles (5 km) of Northfield Stapleton. This 210-room, 3.5-star hotel has an indoor pool along with a 24-hour fitness center and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
The 210 accommodations feature living rooms. 37-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Sofa beds, microwaves, and refrigerators are other standard amenities.
Guests staying at Embassy Suites by Hilton Denver Central Park enjoy an indoor pool, a 24-hour fitness center, and a spa tub. Free parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and a conference center.
I was VERY disappointed with the reaction by staff over a complaint of unruly children/guests next door. My wife, 4children and I stayed in 325 on 8/9/20 and the people in 324 had several kids as well. The kids in 324 were screaming, banging on the walls, trying to open our side of the adjoining room door and very disrespectful. At 930pm after putting up with it for 30 minutes I went and met the clerk. I told him the kids were so loud that you could hear them all the way down the hall. His response was that he could just move us rooms. So let me get this straight when a guest submits a complaint, rather than addressing the problem, the guest is asked to pack up everything, have his wife & kids get out of bed, get dressed and move to another room? I was shocked and I asked him if that was the only solultion. He then reluctantly said he could send security up to address the problem room if I wanted. I told him I thought that would be appropriate. 5 minutes later the security/maintenance man went to 324. I talked to the man after and he admitted how loud the children were and that the dad was in other part of the suite with the door closed/ignorning the kids. Security agreed the kids were out of control, but said there was nothing else he could do. At 10pm I called the clerk who seemed annoyed when I complained the noise continued. I said if he was not going to deal with the unruly guests I needed a new room. He said Ok and we spent the next half hour moving!
I am very sorry that this occurred while a guest in our hotel. The response of our team to this situation was far from correct, and this is being addressed today. Thank you for bringing this to our attention.
Dear Valued Guest, Thank you for taking the time to leave a review and give our hotel a rating. We appreciate the feedback.
Thank you for taking the time to rate your stay with us!
The breakfast was incredible & happy hour was an added bonus! The hotel was very clean and the front staff was very friendly and informative. The beds were comfortable, separate TV's (bedroom & living room), & we had a microwave & refrigerator. The location was perfect for us since we wanted to simply relax. Downtown was a few minutes (driving) away and not far from a mall.
Thank you for taking the time to rate our hotel. We appreciate the feedback. We hope we get the chance to have you as a guest in the future.
Dear Valued Guest, Thank you for taking the time to give our hotel a rating. We appreciate your feedback and we look forward to having you as a guest in the future.
If it is a low price you are looking for with a nice hotel this is it. It was a very nice place and it served its purpose. I did notice if you want entertainment within walking distance, do not book this one; it is located in an industrial/warehouse area and there is NOTHING nearby. No bars, no restaurants, no theaters, no shopping. You will need transportation if you want to do any Denver stuff.
We had room service. A gratuity is added, so why should we add a tip on top of that? It took longer to check in even though there were two clerks working. We stood in line for approximately 10 minutes. It's good to be friendly and courteous to the guests checking in...BUT...I don't think that is the time to have a long conversation about "nothing" while there are more people waiting in line to be checked in.
Thank you for taking the time to leave a review and give our hotel a rating. We appreciate the feedback.