I pay for Ocean view an this the first time I get a side view I was looking at a hotel and the trash bin the only way I was able to see the ocean was me stepping in a chair. I call the lobby and they tell me that the ocean view is call front view if I want ted to change it will be $30 dollars more but I had to wait until next day because they were completely full, The room had roaches when I call they told me that they were house full for the night, the shower was cloggg, the TV was crack when he turn it on went downstairs and they changed.
The property was dated but nice and clean. Friendly staff
Loved it!! Great view!! Nice clean room and friendly staff
Could have been better if not for the Covid restrictions, not the hotel's fault.
I booked this for my step daughter, her boyfriend, and my grandson. They had to wait forever to check in, way passed the check in time. The only way you could see the ocean from the “ocean view” room is to stand on your tip toes and lean over the railing. Instead their room faced a dumpster that had obviously been overflowing for a while. The elevator would take you to random floors and a couple they ran into stated it had been doing that for the whole week they had been there. Their roll away beds were just sitting in the parking garage. It was just awful. I called and left a message but never got a call back. I called orbits and talked to a woman who put me on hold for over 30 minutes and came back and could only say a manager would call me back Monday. That never happened of course. They apparently didn’t have any other rooms and couldn’t do anything. The lady’s alternate solution was to have me pay for a different room at a different hotel and hope this garbage dump will refund me on Monday. Good thing I didn’t opt for that.
I appreciate the need for change during Covid-19. Housekeeping can’t come into your room. You need to take out your own trash and bring dirt towels/sheets to the front desk to get clean ones. It may be better if the trash bags where larger and set out side your room where housekeeping could pick up a couple time a day. Now trash cans are way to small and over flowing. And same can be done with towel/linens, large bag picked up out side the room. No problem getting clean ones at the front desk, but I didn’t like the idea of having to care dirt laundry through the hotel. Just a thought! Breakfast was handled nicely and the women serving was a joy. Overall it was a good stay.
Clean and nice room and facility, ample parking, nice free breakfast option
We were welcomed by a roach in the room. Then had to park across the street and just “take their word” that we wouldn’t be towed for parking in another business lot. When checking out she asked how the stay was and I said not the best and she didn’t even care to ask why. Would never recommend this hotel.
Room was clean decent property good breakfast biggest downfall was not having a heated pool the water was freezing overall a great stay
They didn't have microwave in room. when asked they dont offer that for side oceanview.
The service was very poor. The rooms were dirty and i checked in late due to rooms not being clean. I had two rooms and asked for both of them to be next to each other and they couldnt so i had rooms om different floors
Room full of roaches.... No microwave Almost no towels coffee maker missing pieces
Place could use a makeover but room was large with a small balcony that had an ocean view. Okay breakfast and great location on the beach. Very reasonable price, I would stay there again.
Oceanfront was great. The front desk and breakfast staff were friendly and very helpful.
Friendly staff, clean rooms, excellent complimentary breakfast.
Within a short walk of Fire House Park, Best Western Castillo Del Sol is within a mile (2 km) of MacDonald House Ormond Beach Welcome Center. This 147-room hotel welcomes guests with conveniences like an outdoor pool, free self parking, and a business center.
Order from room service to satisfy your hunger without leaving your room.
All 147 recently renovated rooms provide free local calls and ironing boards. Guests can expect WiFi and 40-inch LCD TVs with satellite channels. Bathrooms have hair dryers and free toiletries.
Renovated in 2016, Best Western Castillo Del Sol offers an outdoor pool, free WiFi in public areas, and a business center. You can take advantage of free parking if you drive. The 24-hour front desk has staff always at the ready. Other amenities at this beach hotel include a computer station, express check-out, and free newspapers.
I pay for Ocean view an this the first time I get a side view I was looking at a hotel and the trash bin the only way I was able to see the ocean was me stepping in a chair. I call the lobby and they tell me that the ocean view is call front view if I want ted to change it will be $30 dollars more but I had to wait until next day because they were completely full, The room had roaches when I call they told me that they were house full for the night, the shower was cloggg, the TV was crack when he turn it on went downstairs and they changed.
The property was dated but nice and clean. Friendly staff
Thank you for staying with us and taking time to leave us a feedback. We are looking forward to welcome you in the near future
Thank you for staying with us and taking time to leave us a feedback. We are looking forward to welcome you in the near future
Loved it!! Great view!! Nice clean room and friendly staff
Thank you for taking time to send us your review
Could have been better if not for the Covid restrictions, not the hotel's fault.
Thank you for staying with us and taking time to leave us a feedback. We are looking forward to welcome you in the near future
I booked this for my step daughter, her boyfriend, and my grandson. They had to wait forever to check in, way passed the check in time. The only way you could see the ocean from the “ocean view” room is to stand on your tip toes and lean over the railing. Instead their room faced a dumpster that had obviously been overflowing for a while. The elevator would take you to random floors and a couple they ran into stated it had been doing that for the whole week they had been there. Their roll away beds were just sitting in the parking garage. It was just awful. I called and left a message but never got a call back. I called orbits and talked to a woman who put me on hold for over 30 minutes and came back and could only say a manager would call me back Monday. That never happened of course. They apparently didn’t have any other rooms and couldn’t do anything. The lady’s alternate solution was to have me pay for a different room at a different hotel and hope this garbage dump will refund me on Monday. Good thing I didn’t opt for that.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you for staying with us and taking time to leave us a feedback. We are looking forward to welcome you in the near future
I appreciate the need for change during Covid-19. Housekeeping can’t come into your room. You need to take out your own trash and bring dirt towels/sheets to the front desk to get clean ones. It may be better if the trash bags where larger and set out side your room where housekeeping could pick up a couple time a day. Now trash cans are way to small and over flowing. And same can be done with towel/linens, large bag picked up out side the room. No problem getting clean ones at the front desk, but I didn’t like the idea of having to care dirt laundry through the hotel. Just a thought! Breakfast was handled nicely and the women serving was a joy. Overall it was a good stay.
Thank you for staying with us and taking time to leave us a feedback. We are looking forward to welcome you in the near future
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Clean and nice room and facility, ample parking, nice free breakfast option
Thank you for staying with us and taking time to leave us a feedback. We are looking forward to welcome you in the near future
Thank you for taking the time to write your review. We are addressing your issues and concerns